The purpose of the course (1/2 day)
Conflict is inevitable, people disagree, argue and sometimes this is conflict.
Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.
The important question is how well to handle conflict situations? Some people are too pushy and say too much, some are too passive and say nothing.
The best way to resolve conflicts is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high emotional approach or avoidance.
Benefits to the organisation:
To develop a rational team able to reason and communicate effectively.
Who is this course for?
All personnel needing to work with others more effectively when having to manage conflict situations.
By the end of the course delegates will be able to:
For more information, or to book a place on this course, call us on 01604 490470 or email firstname.lastname@example.org. Chamber members can book online.
18th Jan 2022 to
19th Jan 2022
Northamptonshire Chamber, Room: Conference Suite
09:15 – 17:00Book Now
20th Jan 2022
Northamptonshire Chamber, Online
09:30 – 12:30Book Now