How to hold difficult conversations - we need to talk!

The purpose of the course

Sometimes we put off having difficult conversations; we either ignore them of push them under the carpet. This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.

Benefits to the organisation:

It is imperative that staff and management are skilled in having the conversations that we don’t want to have. These conversations tend to be pivotal to the success of the individual, team and overall organisation. This is a must do course!

Who is this course for?

This course is useful for all levels of staff and management.

Topics covered:

  • Types of conversations people find challenging and why
  • What holds us back - our emotions and thoughts
  • Perceptions and assumptions
  • Listening skills
  • Communication skills
  • A simple structure how to hold a difficult conversation, tools, techniques & best practice

By the end of the course:

  • Confidence to hold a difficult conversation effectively
  • Become aware of what gets in the way
  • Develop strategies to become aware of assumptions and perceptions
  • Greater awareness of own communication style
  • Tools and techniques of best practice

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

date

title

venue

time

price

6th Oct 2021 to
7th Oct 2021

Successful Supervisory Management

Northamptonshire Chamber, Room: Conference Suite

09:15 – 17:00

Fully Booked

12th Oct 2021

Managing Your Workload

Northamptonshire Chamber

09:15 – 17:00

Book Now

1st Nov 2021 to
2nd Nov 2021

Train the Trainer

Northamptonshire Chamber, Room: Conference Suite

09:00 – 17:00

Book Now

1st Dec 2021

Leading Blended Teams

Northamptonshire Chamber

09:15 – 12:30

Book Now

18th Jan 2022 to
19th Jan 2022

Successful Supervisory Management

Northamptonshire Chamber, Room: Conference Suite

09:15 – 17:00

Book Now

20th Jan 2022

ILM Management Development programme (VIII)

Northamptonshire Chamber, Online

09:30 – 12:30

Book Now

20th Jan 2022

Effective Appraisal Skills

Northamptonshire Chamber

09:30 – 17:00

Book Now

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