Management & Personal Development
The dream of every organisation is to have every employee working as efficiently and effectively as possible. In reality this is difficult to achieve. Courses covered in this section look at how individuals can develop efficient working practices.
Management Development is also a vital area that can get ignored in many businesses. It is easy to forget that managers have to go through a steep learning curve and without the right training they can find management a very difficult step to take. we also run a Management development programme accredited by the ILM, full details can be viewed:
ILM Management Development Programme
The courses in Management Development cover all the key processes and information that a manager will need to harness to be successful. The courses here are suitable for any new manager, any potential manager or those employees who need to harness some more efficient working practices.
Courses in this section:
Successful Supervisory Management
How to hold Difficult Conversations
The Fundamentals of Project Management
Some of these courses have scheduled dates please check the website for details and all can be delivered onsite or virtual and tailored to your business requirements!
Call the Training Team 01604 490490 or email training@northants-chamber.co.uk to discuss how we can help you!
Our Upcoming Management & Personal Development Events
30/04/2024
Influencing Skills
This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.
02/05/2024
Confident Customer Service
This course aims to improve customer service within your business and help your team become more confident in their approach and recognising the value they bring to the organisation. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.
20/11/2024
Confident Customer Service
This course aims to improve customer service within your business and help your team become more confident in their approach and recognising the value they bring to the organisation. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.
14/01/2025
Assertiveness Skills
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.
10/09/2024
Assertiveness Skills
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.
28/01/2025
Influencing Skills
This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.
Northamptonshire Business Awards 2023!
The Northamptonshire Business Awards recognise and celebrate the very best in Northamptonshire business.
On Thursday 23rd November 2023 we revealed the winners of the Northamptonshire Business Awards 2023, headline sponsored by Wilson Browne Solicitors! Make sure you check out our highlight video and find out this year’s winners here.