Written Communication at its BEST!

The purpose of the course:

Effective writing is a key skill - why not take this opportunity to assess the effectiveness of your documents and learn tips and techniques that will help you to get the results that you want from your reports, letters and emails.

This is a very practical course and we recommend that people bring examples of their work to review throughout the day.

Benefits for your organisation:

All managers and professionals need to communicate in writing and this workshop provides participants with an excellent opportunity to improve their skills, review their current approach and learn a range of useful tips and techniques.

Who is this course for?

Anyone who wants to improve the results they get from document and email communication.

Topics covered:

• Planning - the five steps to writing
• Defining the aim and meeting the needs of the reader
• Using Transactional Analysis to define tone
• Structure - emails, letters, reports and proposals
• Standard, bad news and complaints
• Writing clearly and concisely, correct, simple, necessary, specific and active
• Grammar, punctuation and spelling
• Layout and presentation
• Presenting facts and figures
• Revising and evaluating
• Proofreading
• “What will you do as a result of today?”

By the end of the course delegates will be able to:

• Produce well structured and presented documents that meet a defined aim
• Understand the reader’s requirements
• Write clearly and concisely
• Project a positive image
• Improve grammar, punctuation and spelling
• Use technology to save time

1 Day (9.15am - 5pm)

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

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