The Purpose of the Course
This workshop aims to enable you to be more effective in your communication skills. To be positive and competent in the workplace and outside it, by learning to be firm but fair with your colleagues.
It will help you make a plan for realistic change and enable you to realise the benefits of non agressive assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear in a positive way.
Benefits for the organisation
Assertiveness skills are a vital life skill and can therefore be used in all aspects of life from work to relationships outside of work in the family, with friends and in social situations.
Having an understanding of assertiveness and being able to be assertive will boost your confidence and give you every chance of getting the best outcomes from situations.
Who is this course for?
Due to the importance of this skill it is relevant to all, whether in work or not. It is often attended by those whose roles require strong assertiveness skills such as customer service, management and education.
By the end of the course delegates will be able to:
What recent delegates has to say:
“The course covered all the aspects I wanted to cover and more, I would definately recommend” Billing Finance Ltd Sharon Tee
For more information, or to book a place on this course, call us on 01604 490470 or email firstname.lastname@example.org. Chamber members can book online.