Getting the Message Right

The most important thing for any business is to find customers and keep them coming back. Creating a long term relationship with customers is now the way many organisations hope to achieve long term growth and profitability. This can be done via face to face contact, over the telephone or simply by a letter.

Getting the Message Right courses will help anyone who has to communicate by any means with internal and external customers or potential customers for your business.

Scheduled courses in this section include:

  • Customer Service on the Telephone
  • Delighting your Customers - How to!
  • Helping Difficult Customers
  • Developing Assertiveness Skills
  • Minutes Made Easy
  • Effective Communication Skills
  • Written Communication at its BEST!
  • Presentation skills with IMPACT!

All these courses & the additional outlines listed under this heading can be delivered onsite and tailored to your business requirements.

Call the Training Team 01604 490470 to discuss how we can help you!

date

title

venue

time

price

12th Jul 2017

Developing Assertiveness Skills

Northamptonshire Chamber, Room: Conference Suite

09:30 – 17:00

Book Now

13th Jul 2017

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

Book Now

19th Jul 2017

Helping Difficult Customers!

Northamptonshire Chamber

09:15 – 17:00

Book Now

7th Sep 2017

Key Account Management

Northamptonshire Chamber

09:30 – 09:30

Book Now

5th Oct 2017

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

Book Now

16th Oct 2017

Minutes Made Easy

Northamptonshire Chamber

09:30 – 17:00

Book Now

 


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