How to Hold Difficult Conversations
How to Hold Difficult Conversations
The purpose of this course:
The purpose of this course is to help you identify what it may be that’s preventing you from having difficult conversations and provide you with strategies to handle them effectively.
Benefits to an organisation:
Highly skilled workforce with enhanced communication skills, who know how and when to have difficult conversations.
Who is this course for?
Anyone in the organisation.
What will the course cover?
- The impact of attitude
- What is a difficult conversation?
- What makes them difficult?
- How to approach a difficult conversation
- The structure of a difficult conversation
By the end of the course, delegates will be able to:
- Be aware of your impact on communication
- How to approach a difficult conversation
- How to structure a difficult conversation
Timings: 9:30am – 12:30pm
Member cost: £150 + VAT
Non-Member cost: £199 + VAT
For more information, or to book a place on this course, call us on 01604 490490 or email training@northants-chamber.co.uk. Chamber members can book online.
Our Upcoming Management & Personal Development Events
30/04/2024
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This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.
02/05/2024
Confident Customer Service
This course aims to improve customer service within your business and help your team become more confident in their approach and recognising the value they bring to the organisation. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.
20/11/2024
Confident Customer Service
This course aims to improve customer service within your business and help your team become more confident in their approach and recognising the value they bring to the organisation. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.
14/01/2025
Assertiveness Skills
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.
10/09/2024
Assertiveness Skills
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and leaves us feeling inadequate, stressed or angry. This course identifies the behaviour patterns that lead to these situations. Delegates will practice a new set of behaviour patterns to enable them to better control interpersonal situations.
11/06/2024
The Fundamentals of Project Management
This is a professional course around how to manage change. It is aligned to industry standards of the accrediting professional body, the Association for Project Management. The purpose of this course is to equip people with the fundamental principles of project management to enable them to manage change effectively within their organisations.
14/11/2024
The Fundamentals of Project Management
This is a professional course around how to manage change. It is aligned to industry standards of the accrediting professional body, the Association for Project Management. The purpose of this course is to equip people with the fundamental principles of project management to enable them to manage change effectively within their organisations.
28/01/2025
Influencing Skills
This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.
Northamptonshire Business Awards 2023!
The Northamptonshire Business Awards recognise and celebrate the very best in Northamptonshire business.
On Thursday 23rd November 2023 we revealed the winners of the Northamptonshire Business Awards 2023, headline sponsored by Wilson Browne Solicitors! Make sure you check out our highlight video and find out this year’s winners here.