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Personal hotel guests information exposed in recent hack

Posted: 06/12/18 by BHIB Ltd

Marriott International, a hospitality company that oversees one of the largest hotel chains in the world, recently announced that its guest booking system had been hacked.

Marriott indicated that information from approximately 500 million of their guests had been exposed in the breach, making this one of the largest cyber-incidents in history.

Specifically, guests who have made bookings with the company’s Starwood properties on or before 10th September 2018 may have had sensitive information - including names, addresses, phone numbers, e-mail addresses, passport numbers, credit card numbers and other identifying information - compromised.

Brands impacted include:

  • Marriott Hotel
  • W Hotels
  • St. Regis
  • Sheraton Hotels and Resorts
  • Westin Hotels and Resorts
  • Element Hotels
  • Aloft Hotels
  • The Luxury Collection
  • Tribute Portfolio
  • Le Meridian Hotels and Resorts
  • Four Points by Sheraton
  • Design Hotels

Marriott has reported the incident to law enforcement officials and an investigation is on going. The company has already begun e-mailing affected guests and has set up a website and call centre to answer customer questions.

In addition, Marriott is offering its guests one year of WebWatcher free of charge. WebWatcher is a service that monitors internet sights where personal information is shared, and it generates an alert if evidence of the consumer’s personal information is found.

For more information on prioritising cyber-security and protecting yourself with robust cover, contact Sam Halden insurance at BHIB Insurance - 0116 2819 130

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