Posted: 16/05/17 by C & C Empathy Training Ltd
C&C Empathy Training Ltd, held one of their thought-provoking training days A Journey Through Complaints Using Empathy, on Friday 12th May, at Stevenage.
The course was attended by NHS Provider Complaints Managers/Staff, Branch Managers for a Private Nursing Provider, CCG Complaints Manager/Staff, NHS Resolve NHSR (previously NHS Litigation), and a CaMHS practitioner.
As company founder as well as facilitator of these sessions, the feedback and impact that the training has on individuals is very significant. As companies, both small and large, strive for a healthy happy workforce and retention, good customer experience and develop a productive and ethical culture, training that challenges thinking through authentic human connection and empathically focused thinking is vital.
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