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Consumer Rights Directive - Have your say on proposals to simplify and extend rules

Posted: 13/05/10 by N C C Adult Learning

The European Parliament and member states are discussing the Commission’s proposals to simplify and extend current consumer protection rules across the EU.   

The proposals include: traders to give consumers more information than currently the case; consumers buying online or during a visit from a trader at home to have a cooling off period of 14 days – and a further 14 days to return the goods after the order is cancelled; consumers to be protected against the risk of loss or damage in the transit of goods; defective goods to be replaced or repaired within two years of purchase, or consumers to be given some or all of their money back.

The Chamber is looking for feedback from UK businesses on the likely impact of these proposals. Our European association, Eurochambres, has put together an online survey . If you would like to respond and give your views on this, please take part. The responses will assist the British Chamber of Commerce in lobbying the European Parliament and the UK Government. The deadline for responses is 30 June. 

For further information, open the attached pdf summary.

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