Microsoft Office 365

Chamber members can now get an exclusive 5% discount on Microsoft Office 365.

Your business shouldn’t start or end at your office desk. Now you can keep working anywhere your customers are.

The Northamptonshire Chamber of Commerce have teamed up with Microsoft and Giacom to offer members of accredited Chambers of Commerce access to an exclusive

discount on a range of cloud solutions to help your business grow and be more productive.

Microsoft Office 365 allows you to keep client data secure and access important information on the move. Available on any device, Office 365 uses secure cloud technology so you can have the latest information at your fingertips, regardless of whether you’re managing projects in the office or juggling them outside. Chat to us and find out how you can transition to a new way of working.

With Office 365 your business can benefit from all the familiar Office applications such as WORD and EXCEL, as well as:

Business class email with 50 GB mailbox

1 TB file storage and sharing (OneDrive)

Desktop and web versions of applications

Unlimited online meetings, IM audio, HD video and web conferencing

Fully installed Office on PC/Mac

Office apps on tablets and phones

One license covers 5 phones, 5 tablets & 5 PCs or Macs per user

Find out more about this special offer from Northamptonshire Chamber here

Charity Golf Event

Businesses around the region are invited to take part in the hotly contested Chamber Charity Golf Event.

Why not spend a day in the company of players from local companies, mixing networking with pleasure.

This years event will take place at Northampton Golf Club. Situated on the outskirts of Northampton in the picturesque village of Harlestone, Northampton Golf Club boasts a magnificent 18 hole championship course along with an equally stunning clubhouse to cater for all your needs.

The event includes: bacon rolls, tea and coffee on arrival, 18 holes of golf, then finish the day with a buffet and presentation of prizes for the winners.

A donation will be given from the proceeds to Cynthia Spencer and Spurgeons, the Northamptonshire Chamber’s Charities of the Year, and to MacIntyre, the Milton Keynes Chamber’s Charity of the year.

Thursday 5 October 2017.

Arrival time is 10:30am for an 11:30am start.

Northampton Golf Club, Harlestone, Northampton NN7 4EF

Chamber Members (Team of Two) £100.00 + VAT – £120.00

Non-Members (Team of Two) £150.00 + VAT - £180.00

Charity Golf Event

GolfBusinesses in Northamptonshire are invited to play in the hotly contested Chamber Golf Tournament, which is held annually.

This is your chance to tee off with players from local companies and combine business with pleasure.

Our 2017 tournament will be held at the Northampton Golf Club, on Thursday 5 October, which boasts a magnificent 18 hole championship course along with an equally stunning clubhouse to cater for all your needs.

The event includes: bacon rolls, tea and coffee on arrival, 18 holes of golf, then finish the day with a buffet and presentation of prizes for the winners.


A donation will be given from the proceeds to Cynthia Spencer and Spurgeons, the Northamptonshire Chamber’s Charity of the Year, and to MacIntyre, the Milton Keynes Chamber’s Charity of the year.

Thursday 5 October 2017. Arrival time is 10:30am for an 11:30am start.

Northampton Golf Club, Harlestone, Northampton NN7 4EF

Chamber Members (Team of Two) £100.00 + VAT – £120.00
Non Members (Team of Two) £150.00 + VAT - £180.00


100 activities in 100 days

5/100 - Our brilliant International Trade Manager Brigid Hodgkinson is celebrating 20 years with us!




















4/100 - Today our Chief Executive, Paul Griffiths, promoted our centenary celebrations on BBC Radio Northampton’s breakfast show with Stuart Linnell
















3/100 - Today we’re launching our new website

2/100 - Today we’re welcoming several businesses to our Fire Marshal/Warden training course

1/100 - Celebrating a Century of Partnership Launch Event at Barton Hall

Our members getting involved


Our Centenary

Northamptonshire Chamber of Commerce was established in 1917 and is celebrating a century of working in partnership with Northamptonshire businesses with a series of events this year, including 100 activities in 100 days.

The official launch of the celebrations will take place on Monday, May 22, which marks the beginning of the 100 day countdown to the Chamber’s AGM on October 10 which will be held at eth Guildhall in Northampton where the organisation’s first AGM was held exactly 100 years to the day earlier.

Chief executive Paul Griffiths said: “We are proud to be the county’s largest business support agency and its oldest.

“We have become an influential, highly respected organisation that has made huge progress over the decades but I believe the aims of the current Northamptonshire Chamber of Commerce have much in common with the Chamber of 100 years ago.

“It is still underpinned by the principles of the original Chamber - a member focused organisation, bringing businesses together to lobby government and other public bodies with a united voice, and to promote economic prosperity, international trade, and the advancement of skill levels within the local workforce.

“We are delighted to be celebrating our landmark anniversary with our members during a series of events throughout 2017.”

Northamptonshire Chamber was launched to champion the voices of local boot and shoe manufacturers who were concerned about exports during the First World War.

To start with it represented 125 members in Northampton but 100 years on it champions the views and concerns of a third of Northamptonshire’s entire workforce.

Bespoke Training

We appreciate that training represents a significant investment for your organisation. This is why Chamber Training is designed to provide you with a range of flexible options to suit your training needs and your budget.

One of these is our Bespoke Training Service.

The Benefits:
Five Steps to successful Bespoke Training
Here’s what recent participants have said about their bespoke training experience:
Customer Focus Workshop (Bespoke)

  • A dynamic programme specifically tailored to your requirements
  • You choose the time and place. If you hold it on your premises you can save valuable time and travel costs
  • Training is priced by the day and not the delegate which provides a cost effective solution if you have a number of people with the same training need
  • The programme will fit within your organisations culture and enhances working relationships and team working between colleagues.
  1. Initial Consultation: Objectives advice to assess needs
  2. Programme Design: Agreeing a programme that meets your organisational, cultural and individual requirements
  3. Delivery: Our Training Team will handle all administration including handouts, venue booking and contracts
  4. Evaluation: Gathering feedback from delegates and organisations to establish that requirements have been met and value has been gained from the programme
  5. Support and Follow Up: Managers are encouraged to ensure delegates put what they have learnt into practice. The Chamber will keep in regular contact and offer ongoing support where necessary

“The training was brilliant, very focussed and productive, we learnt a great deal” Caroline Chisholm School

Influencing Skills

“Really good course, informative, interesting & fun, would recommend to all” Underwoods Town & County

Motivating the TEAM in difficult times

“Fantastic course, trainers were approachable & really spent time to understand our business needs” Marren Microwave Ltd

Microsoft 2010 Overview

“Approachable tutor, able to answers all questions, plus guides for improving efficency in the ways we work” Central Foods Group Ltd

Successful Supervisory Management

“Very good course, thought provoking, well presented, with useful information” Dachser Ltd

Assertiveness skills

“Very enjoyable for a serious topic, with course & intermixing in the workshop case studies” Knights of Old Ltd

Minutes Made Easy

“Gave me a greater understanding of expectations, rights & wrongs within meetings and professional layouts “ British Institute of Cleaning Science

Incoterms 2010 workshop

“Very well presented, willing to give individual solutions, aided a better understanding and confidence in future implementation” ITW Plexus

As a membership organisation we have access to an extensive range of local professional expertise. This enables us to offer an extensive portfolio of topics ranging from within our current training directory and the topics listed below:
This Bespoke service offers an affordable solution with significant savings when a number of individuals require development in the same area.
Whatever your training needs, we can help you source a local professional solution, at an affordable price!

  • Absence Management
  • Being Mindful - Work & Life
  • Business Development Programme “POW”
  • Career Development
  • Conflict Resolution
  • Communication for non native English Business managers
  • Counselling skills
  • Executive Coaching
  • Effective Networking & Strategic Networking
  • Disability, Equality & Diversity in Business
  • Fleet Driver Training
  • Food Hygiene Awareness
  • Health & Safety for the Small Business
  • Health & Safety for Managers
  • IOSH Working Safely
  • Legionella Awareness
  • Mentoring
  • Maintenance Planning & Management
  • Marketing Strategies
  • Managing Stress
  • Managing Redundancy
  • Networking Skills
  • Neuro Linquistic Programming
  • Organisational skills
  • Performance Management
  • Positive Psychology
  • Process Management - LEAN Manufacturing & Six Sigma tools
  • Public Relations
  • Recruitment & Selection
  • Report Writing
  • Role of the Company Secretary
  • Secretaries of Excellence
  • Staying safe & lone working
  • Speed & Effective Reading
  • Situational Leadership
  • Team Dynamics & Leadership

Whatever your training needs, we can help you source a local professional solution, at an affordable price!

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Member Area

Welcome to your members area.

Our new website includes many new features that will help to promote your business and raise your profile.

Enhanced profile page

This page now features your location on a map (which you can adjust in the Update Your Map Pin section), plus, there is now the option of adding your own blog (in the Update Your Blog section), as well as the usual news items, Top 10 Tips and Member2Member offers.

Social media links & live twitter feed

If you’ve given us your social media accounts they will now appear on your profile page. This will include any Twitter or Facebook accounts that you may have.

Specifically, if you’ve given us your Twitter account, it will appear in a live feed on your profile page, so everyone can see your latest activity.

If you haven’t yet given us your social media accounts please call us on 01604 490490, or email membership@northants- chamber.co.uk, and we’ll add these details to your account. They will then appear on your profile page. Please note: Your details may take up to 24hrs to be updated.

Dual news for dual members

If you’re a member of both the Northamptonshire Chamber and the Milton Keynes Chamber you’ll be able to add content to your profile pages on both websites in one go. So when you add, for example, a news item you’ll be given the option of adding this to your Northamptonshire profile page or your Milton Keynes profile - or both profile pages at the same time.

British Chambers of Commerce (BCC) EU Poll

British Chambers of Commerce EU Poll #2:

Fieldwork period: 5th April - 15th April

BCC EU Survey: Business vote tightens as referendum campaign heads to the finish line

The BCC publishes the results of a major new survey on businesses’ voting intentions ahead of the EU referendum.

  • Final BCC pre-referendum survey shows that, with less than 50 days to go, a majority of businesspeople surveyed (54%) say they will vote for the UK to Remain in the European Union
  • Voting intentions have tightened amongst the businesspeople surveyed – with Leave now polling seven points higher (37%) than in the BCC’s February survey
  • Previous survey in February had Remain on 60%, Leave with 30%, and 10% don’t know
  • The vast majority – nearly 90% – of those businesspeople surveyed by the neutral business organization are now unlikely to change their vote

Nearly 90% of the senior businesspeople polled in a major new British Chambers of Commerce survey say they are unlikely to change how they will vote before the June 23rd referendum.

The BCC’s detailed findings indicate that 54.1% of businesspeople polled would vote to Remain, down from 60% in February 2016, and 37% would vote to Leave – up from 30% on the BCC’s previous survey.

The data on voting intentions also shows some divisions based on size and export interests. Those trading with other EU markets express the strongest support for ‘Remain’, with the strongest levels of support for ‘Leave’ among those that do not. Businesspeople representing large firms are significantly more likely to vote ‘Remain’ than those in micro businesses.

The findings, from an April 2016 survey of over 2,200 leading businesspeople, also show that individuals are now strongly committed to their voting preferences. Just 0.3% of respondents said they were uncommitted, and only 10.8% said they could change their mind.

Commenting on the results, Dr Adam Marshall, BCC Acting Director General, said:

“As the EU referendum campaign enters the final straight, the race for the business vote has clearly tightened.

“Although a clear majority of the businesspeople we surveyed continue to express a preference to remain in the European Union, the gap between Remain and Leave has narrowed significantly in recent weeks.

“While only a minority of businesspeople report that the referendum campaign has had a material impact on their firms to date, significant numbers say that they expect significant impacts in the aftermath of the vote – particularly if Leave carries the day.

“Whichever outcome prevails, Westminster must shift its attention back to the economy on June 24 without delay. Growth is softening, and Westminster’s referendum ‘tunnel vision’ over the past year has meant that far too many key economic issues have been given short shrift or delayed altogether.”

Key findings in the survey:

Voting intentions: exporters (sellers to other countries) vs. non-exporters
Voting intentions: exporters by export destination
Voting intentions: by business size (number of employees)
NB – Differences in respondents occurred where businesspeople either did not specify size or export orientation, or did not answer the question.

April 2016

Both (n=2231)

Exporter (n=1506)

Non-exporter (n=682)

Vote to remain

54.1

59.5

42.8

Vote to leave

37

32.8

46.4

Wouldn’t vote

0.6

0.6

0.6

Don’t know

8.2

7.1

10.2


April 2016

All (n=2231)

Sell to EU only (n=497)

Sell to ROTW only (n=88)*

Sell to both (n=921)

Non-exporter (n=682)

Vote to remain

54.1

62.1

46.7

59.3

42.8

Vote to leave

37

30.7

50.1

32.3

46.4

Wouldn’t vote

0.6

1.7

0.5

0.1

0.6

Don’t know

8.2

5.5

2.8

8.3

10.2


April 2016

All (n=2064)

Micro 0-9 (n=1055)

Small 10-49 (n=495)

Medium 50-249 (n=286)

Large 250+ (n=170)

Vote to remain

54.1

47.5

53.7

69.2

67.7

Vote to leave

37

42.1

37.6

24.8

28.6

Wouldn’t vote

0.6

0.7

0.1

0

0

Don’t know

8.2

9.7

8.5

5.9

3.7


*Figure should be treated with caution due to sample size.

BUSINESS IMPACTS
VOTING INTENTIONS
Ends

  • The majority of business leaders report that the referendum has had no impact to date on various aspects of their business, from orders and sales (71.3%), recruitment (87.1%), and investment (79.6%), to total costs (80.3%)
  • If the UK were to leave the EU, 35.9% currently expect this would have a negative impact on their overall growth strategy (down slightly from 39% in February’s survey), 36.3% feel this would have no impact (unchanged from previous survey), while 15.9% believe it would have a positive impact (largely unchanged)
  • Asked for the first time about the impact of remaining a member of the EU, 12.8% currently expect this to have a negative impact on their overall growth strategy. Almost half (49.4%) feel it would have no impact, while nearly a third (30.1%) believe it would have a positive impact.
  • 54.1% – a majority – of business leaders would vote to stay in the European Union, should the vote take place tomorrow. 37% would vote to leave.
  • This is a narrowing from the previous survey in February, which showed a 60-30-10 split in favour of Remain.
  • 88.9% of those surveyed are committed and unlikely to change their mind – just 10.8% could change their mind, while 0.3% are uncommitted.

Notes to editors:

Methodology

This survey was conducted online between April 5th and 14th 2016, and received 2,231 responses. Chamber members across the country were invited to participate in the survey. The data at the national level has been weighted to reflect the proportion of businesses in each of the UK’s regions and nationally, in line with the Department for Business, Innovation and Skills Business Population Estimates for 2015.

Firms were asked in the April 2016 survey whether they ‘sold’ rather than ‘exported’ – to better take into account exposure to international markets through warehouse sales, or supply chains.

Electoral Commission compliance

The BCC has adopted a strictly neutral position in the EU referendum debate, and has not registered as a campaign organization for either side with the Electoral Commission. The survey questions were carefully designed specifically to reflect the BCC’s neutral position and to avoid eliciting responses favourable to either outcome. The survey questionnaire was submitted for scrutiny to the Electoral Commission.

Make up of businesses in survey:

1825 (82.0%) – Private UK company

71 (3.2%) – Public company

74 (3.3%) – Part of an international business group

11 (0.5%) – Foreign-owned business

74 (3.3%) – UK subsidiary of a foreign company

40 (1.8%) – Social Enterprise

126 (5.7%) – Other

4 (0.2%) – Unsure

Results of February survey

The BCC previously conducted an online survey between January 25thand February 4th 2016 and received 2,133 responses. The results are below.

Voting intentions: exporters (sellers to other countries) vs. non-exporters
Voting intentions: exporters by export destination
Voting intentions: by business size (number of employees)
___

February 2016

Both (n=2064)

Exporter (n=1120)

Non-exporter (n=894)

Vote to remain

59.5

63.7

53.3

Vote to leave

30.1

29.9

34.8

Wouldn’t vote

1

1.4

0.6

Don’t know

9.4

8

11.3


February 2016

All (n=2064)

Exporters to EU only (n=221)

Exporters to ROTW only (n=118)

Exporters to both (n=781)

Don’t export (n=894)

Vote to remain

59.5

76.3

30.7

65.1

53.3

Vote to leave

30.1

15.1

57

25.7

34.8

Wouldn’t vote

1

1

4.9

1

0.6

Don’t know

9.4

7.5

7.4

8.3

11.3


February 2016

All (n=2064)

Micro 0-9 (n=1066)

Small 10-49 (n=504)

Medium 50-249 (n=282)

Large 250+ (n=185)

Vote to remain

59.5

53.9

59.7

68.6

74.7

Vote to leave

30.1

33.5

31.4

22.8

19.8

Wouldn’t vote

1

1.2

0.9

0.5

1.3

Don’t know

9.4

11.4

8.1

8.2

4.2



BCC: Business voting intentions harden as PM seeks final deal

British Chambers of Commerce EU Poll #1:

Fieldwork period: 25th January - 4th Febraury

Nearly two-thirds (63%) of the senior businesspeople polled in a major new British Chambers of Commerce survey have revealed that the outcome of the Prime Minister’s renegotiation is unlikely to change how they will vote.

  • Businesspeople paying close attention to debate on UK’s membership of the EU - but say it has had little material impact on business to date
  • ‘Remain’ camp ahead two-to-one amongst business voters, but significant divisions exist on size and export lines
  • Renegotiated deal for the UK unlikely to change voting intentions of two in three business leaders

Nearly two-thirds (63%) of the senior businesspeople polled in a major new British Chambers of Commerce survey have revealed that the outcome of the Prime Minister’s renegotiation is unlikely to change how they will vote - despite large majorities saying they are familiar with the objectives of the renegotiation package.

Views vary between categories of business with those exporting only to the EU expressing the strongest support for “remain” while those exporting only outside the EU expressing the strongest support for “leave”.

On the eve of crunch Brussels talks expected to result in a deal, the findings from the leading business group demonstrate that the renegotiation process is having little effect on business opinion.

The BCC’s previous survey on Europe, which took place in September 2015 before the renegotiation process began, found that half (50%) of those surveyed would reconsider their voting intentions based on the package of reforms secured by the Prime Minister. The latest survey of over 2,000 senior business leaders was conducted between 25thJanuary and 4th February 2016 with renegotiations in full swing — and saw this percentage decrease to 34%. The BCC’s detailed findings suggest that it is now the referendum itself that is important to businesspeople, rather than any package of reforms secured.

When it comes to how individual businesspeople will vote in a forthcoming referendum, 60% would vote to remain, down slightly from 63% in September, and 30% would vote to leave – up slightly from 27%.

The BCC’s data on voting intentions shows a business community divided based on size and export interests. Those representing large firms are significantly more likely to vote ‘Remain’ than those in small and micro-businesses. Firms’ international orientation is also a major factor, with opinion varying based on whether and where firms export.

Commenting on the results, John Longworth, Director General of the British Chambers of Commerce (BCC) said:

“When we last surveyed Chamber members in September, we did not know the detail or ambition of the Prime Minister’s renegotiation package. Now our findings suggest that the renegotiation is having little impact on day-to-day business — or the vote of the BCC’s business community, since many made up their minds before knowing the outcome of negotiations, effectively discounting them as irrelevant.

“Our findings suggest that for businesspeople, this is a question of in or out — not renegotiation. Business remains divided on Europe, and business leaders’ views reflect the size of their firm and their export interests, rather than the current political debate. They are making rational economic choices based on their own interests.

“Our findings are a wake-up call for both the Remain and Leave camps. Neither side can bank on a change to business opinion in the wake of any renegotiation settlement.”

Key findings in the survey:

Voting intentions: exporters vs. non-exporters
Voting intentions: exporters by export destination
NB – 3 did not specify where they export, and 47 did not answer the question

Both (n=2064)

Exporter (n=1120)

Non-exporter (n=894)

Vote to stay

59.5

63.7

53.3

Vote to leave

30.1

29.9

34.8

Wouldn’t vote

1

1.4

0.6

Don’t know

9.4

8

11.3


All (n=2064)

Exporters to EU only (n=221)

Exporters to ROTW only (n=118)

Exporters to both (n=781)

Don’t export (n=894)

Vote to stay

59.5

76.3

30.7

65.1

53.3

Vote to leave

30.1

15.1

57

25.7

34.8

Wouldn’t vote

1

1

4.9

1

0.6

Don’t know

9.4

7.5

7.4

8.3

11.3


Voting intentions: by business size (number of employees)
NB – 27 did not specify the size of their business

All (n=2064)

Micro 0-9 (n=1066)

Small 10-49 (n=504)

Medium 50-249 (n=282)

Large 250+ (n=185)

Vote to stay

59.5

53.9

59.7

68.6

74.7

Vote to leave

30.1

33.5

31.4

22.8

19.8

Wouldn’t vote

1

1.2

0.9

0.5

1.3

Don’t know

9.4

11.4

8.1

8.2

4.2


BUSINESS KNOWLEDGE
BUSINESS IMPACTS
VOTING INTENTIONS
Ends

  • Only 7.9% of business leaders said the EU referendum was ‘not at all important’ to their business, compared with 43.3% who said it was ‘very important’
  • Businesspeople are highly exposed to the EU referendum debate, with 66% (up from 51% in September 2015) reading about it at least weekly, and a further 22% every fortnight
  • The majority of business leaders say they are familiar with every objective in the Prime Minister’s renegotiation package: safeguards for non-Euro countries (68%); boosting competitiveness (64%); UK exemption from ever-closer union (70%); and restricting EU migrants’ access to tax credits (81%)
  • Over eight in 10 business leaders report that the referendum has had no material impacts on orders/sales, recruitment, investment or costs in their business to date.
  • If the UK were to leave the EU, 39% currently expect this would have a negative impact on their overall growth strategy (largely unchanged from the last survey); 36% feel it would have no impact (down from 40%), and 17% believe it would have a positive impact (up from 14%)
  • 60% - a majority – of business leaders would vote to stay in the European Union should the vote take place tomorrow. 30% would vote to leave
  • 12% say the PM’s renegotiation was ‘very likely’ to influence their vote; 22% ‘somewhat likely’; 63% ‘unlikely’ (up from 45% in September 2015)

Notes to editors:

This survey was conducted online between 25th January 2016 and 4th February 2016 and received 2,133 responses. Chamber members across the country were invited to participate in the survey. The data at the national level has been weighted to reflect the proportion of businesses in each of the UK’s regions and nationally, in line with the Department for Business, Innovation, and Skills Business Population Estimates for 2015.

BCC EU Referendum Information Sheets

Following on from a series of focus groups held across the Chamber network last year (one of which was held in Northampton), the one page information sheets below provide responses from both official campaign groups based on key issues raised by member businesses.

These one page information sheets cover the following topic area: -

  • Trade with non-EU member states without existing EU trade agreements
  • Trade with non-EU members states with existing EU trade agreements
  • Financial services and the City of London
  • Regional Development Funding
  • Business Regulation
  • Labour, Skills, and Migration
  • Business taxation
  • Customs and border management
  • Prices and currency
  • Trade with EU member states

Please note the response from official campaign - Vote Leave & Britain Stronger in Europe - were limited to 150 words.

To view any of the one page information sheets below please click on the title at the left hand side of the information sheets.

NEW - Principles of Fire Safety Awareness Level 1 (QCF)

The purpose of the course:

The level 1 award in Fire Safety Awareness qualification is aimed at all staff, particulary new starters in any workplace where a basic understanding of fire safety is required. To equip staff to know how to reduce fire risk, deal with fires if appropriate and escape safely in the event of fire.


Benefits:
The Fire Safety Order requires that fire safety training is provided to staff when they commence employment and that refresher training is provided on a regular basis.
Fire is often the biggest safety risk any business ever has and your insurance may not be valid if your staff is left vunerable.


Who is this course for?
This course provides an ideal introduction to fire safety awareness and is a good foundation for future training in this skills development.
Successful candidates will be awarded a national level 1 qualification.


Topics covered:
Sate the main causes of fires in the workplace

Outline the main costs of fires in the workplace for employers, employees and society

State their own duties and responsibilities in relation to fire safety at work

State the duties and responsibilities of fire wardens and other people who may be required to take action as part of the fire risk controls or during an emergency

Describe the action to be taken in the event of a fire in the workplace, including methods of raising the alarm and contacting the emergency servicesList the key elements for effective fire risk management in the workplace

Outline how the components of the fire triangle can be used to control fire risks

List active and passive fire risk control measures

Outline fire prevention measures that can be taken to minimise fire risks

State the safe operating parameters for the use of portable fire fighting equipment

By the end of the course delegates will be able to:
Understand basic fire safety and what to do in the event of an emergencyUnderstand the principles of fire risk controlUnderstand the principles and practice of fire safety management at work

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - Introduction to HR Management

The purpose of this course:

This full day course provides guidance and practical insight on the essential areas of HR in accordance with legislation and best practice.
Benefits:
Knowledge and practical awareness to help comply with core aspects of employment legislation and ACAS code of disciplinary and grievance procedures.
Opportunity to reflect upon and develop core employment practices and policy in accordance with HR best practice.
Who is this course for?
People managers with a responsibility for ensuring core HR practices are in place and developed to suit their organizations needs.
Topics covered:
Essential employment law

Recruitment and selection practices

Managing training and development

Employee entitlements

Employee reward and benefits

Handling disciplinary and grievances issues

Developing performance and tackling poor performance

Tackling sickness absence

By the end of the course delegates will be able to:
Outline key HR practices in accordance with best practice and employment law

Analyse and evaluate the merits of core employee relations issues to support effective decision making at an early stage

Outline the basic legal context underlying employee relations processes to encourage the effective development and application of company policy to promote good practice and avoid penalties

Call the Training Team to discuss your training requirements on 01604 490470 or email training@northants-chamber.co.uk

NEW - Search Engine Optimization - Quick Start!

The purpose of this course:

This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we’ll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!

Benefits:

When it comes to marketing a website ignoring search engine traffic simply isn’t an option. This workshop give organizations the opportunity to develop skills that will help them understand how best to structure their site and gives themselves the best possible chance of ranking keywords.

Topics covered:
By the end of the course delegates will be able to:

  • Why technical SEO is important
  • What Google wants
  • How Google works - crawling, indexing and ranking
  • Web page structure
  • Webmaster tools / Google search console
  • META Data
  • Canonical
  • Content targeting
  • Schema / Microdata
  • HTTP Response Codes
  • Tools
  • Roadblocks

Understand technical SEO and why it’s so important

Analyse a site and see why it is or isn’t performing

Set up a page to give it the best possible chance of ranking

Implement meta data /scheme markup

Understand what HTTP response codes are and what they mean

Use a set of tools to make your life easier

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - LindedIn for Business

Optimise your LinkedIn presence and marketing to acheive the results that you need! (1/2 day)

The purpose of this course:

This 1/2 day workshop LinkedIn for Business workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LindedIn for you and your business.

Know how to market yourself, increase your visibility and reputation and develop new business using the features of this fantastic social media platform.

Benefits:

This workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients. There are many features of LinkedIn that are under utilised. Learn how to search effectively, use the reminder feature, are you publishing on LinkedIn and so much more. This is an interactive workshop to learn how to use LinkedIn as a marketing and business development tool.

Who is this for?

For business owners, marketeers, social media managers, public relations and journalists. From novice to well versed social media managers, you will walk away with a few golden nuggets that will help increase your business development and marketing strategies on this platform.

Topics covered:
We will bring you the latest developments and explain how the companies that LinkedIn are acquiring can integrate with your online marketing strategies ( ie Lynda.com, Slideshare, Pointdrive etc.)

  • The history of LinkedIn - why would you use LinkedIn for Business?
  • How do you rank amongst your network, how to make your posts stand out from the crowd
  • Contacts facility - your day strategies including the benefits of the relationship area and how to use the reminder function
  • Using the advanced search techniques - external platforms for additional search techniques, etiquette in connecting etc
  • Perfecting your profile (cheat sheet) - using LinkedIn publisher and answering whether or not you should upgrade
  • How to use LinkedIn groups effectively, the do’s and don’ts of LinkedIn groups
  • Your linkedin 5 a day - advice on posting activity updates, external places for good content, customising LinkedIn Pulse

By the end delegates will be able to:

Create the perfect LinkedIn profile, including features that have only recently been launched. Formulate an action plan and strategy for effective marketing and lead generation using this platform.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - Improve your Self-Confidence in the work place

The purpose of the course:

This half day workshop will explain the elements that make up your self-confidence and how each of those can be improved effectively, rapidly and permanently.

This will lead to improved effectiveness and engagement in the workplace and give greater resilience to deal with issues when things don’t go according to plan, coping with the unexpected!

Benefits:

More confidence leads to more effective and engaged employees which in turn means greater contribution to the organization. Confident employees will be more proactive at finding improvements, open to change and willing to develop their role. Future managers will be more respected if they are themselves confident in their role.

Who is this course for?

Anyone who lacks self-confidence or self-esteem and wants to be able to permanently improve themselves within work and social situations.

Topics covered:
By the end of this workshop delegates will be able to:

  • Locus of Control
  • Self Esteem
  • Social & work place anxiety
  • Negative thinking styles
  • Growth mindset
  • Proactive language
  • Personal responsibility

  • Withstand greater levels of pressure and remain effective
  • Understand what self-confidence is and the elements that constitute it
  • Recognise that they are in control of their own thoughts
  • Improve their own self-confidence with simple effective language and thinking tools
  • Learn the benefits of self praise and others for continual growth
  • Have greater coping resilience to things not going to plan



For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Alternatives to EU Membership

If in the event the UK does vote to leave the EU on 23rd June, there are numerous models which the UK could adopt. The information below sets out five possible models that could be adopted by the UK Government.

Source: Eversheds International

The Norwegian Model

  • Norway has full access to European Economic Area (EEA) and also the European Free Trade Association (EFTA) but does not have access to EU Customs Union.
  • As a member of EEA manufactured goods fall under the ‘free movement of goods’ policy however, this is not the case for agricultural and fishery products which are subject to Common Customs Tariff.
  • Also as Noway is a member of EEA and Schengen it also has Free Movement of People.
  • Free movement of services also applies to Norway under their membership of EEA.
  • However Norway has no formal representation within the EU. Though it can choose not to implement an EU measures adopted by the EEA.
  • Norway does contribute to the EU budget on a per captia basis.
  • Norway is free to conclude free trade agreements with other nations but does not benefit from the EUs free trade agreements.

The Swiss Model

  • Switzertland differs from Norway in that it has its own bi-lateral treaties with the EU. They are also members of ETFA but not EEA and it not part of the EU Customs Union.
  • Free movement of goods for manufactured products similar however this is carried out under other bi-lateral treaties. This also applies for processed foods.
  • Switzerland is also subject to the Common Customs Tariff for unprocessed agricultural products.
  • Is a Schengen member and thus free movement of people applies however this must be for the purpose of taking up an offer of employment.
  • Their services industry is also limited to what extent businesses can operate in EU members states
  • Does not have any formal EU Representation
  • Switzerland does contribute to the EU budget on a per captia basis, this is for its bi-lateral relationships
  • Free to conclude its own free trade agreements with any other country

The Turkish Model

  • Has bi-lateral treaties with the EU and is subject to the EU Customs Code.
  • In practice Turkey is very limited to the free movement of goods in the EU and is subject to numerous restrictions and barriers i.e. licensing.
  • Does not have free movement of people in the EU.
  • Does not have free movement of services in the EU. Need to establish subsidies to operate in the EU market.
  • No formal representation in the EU.
  • Does not contribute towards the EU budget.
  • Turkey cannot conclude free trade agreements as it must apply Common Customs Tariffs to any imports from outside the EU.
  • Does not have the benefit of the EU’s free trade agreements.

The South Korean Model

  • Very comprehensive free trade agreement with the EU.
  • Has free movement of goods as far as manufactured and agricultural products are concerned. Near 100% of goods subject to 0% tariff.
  • Do not have free movement of people but have Visa free travel.
  • In contrast to manufactured and agricultural products the services sector does not enjoy such freedoms.
  • Does not have formal representation with the EU.
  • Has a ‘living agreement’ through its very comprehensive free trade agreement.
  • Does not contribute to the EU budget.
  • Free to conclude its own free trade agreements.

The World Trade Organisation Model

  • Does not have membership of ETFA, EEA, EU Customs Union. Also has no free trade agreement with the EU
  • No free movement of goods.
  • Maximum tariff the EU can impose from imported goods from a WTO member e.g. UK will be at its Most Favoured Nation rate, which is lowest tariff it charges to any WTO member which does not have a specific trade agreement. This is under the WTO’s General Agreement on Tariffs.
  • No free movement of people. However its usual for advanced economies to permit visa free travel for trips of upto 90 days.
  • UK currently has a points based immigration system for non-EU nationals. EU member states except Ireland can be expected to adopt a similar policy for UK nationals
  • No free movement of services. Under the WTO’s General Agreement on Trade in services across borders are not generally an issue.
  • UK companies will not have an automatic right to establish places of business in EU Member States. Generally will need to establish subsidiaries based in the EU to operate within the single market.
  • No formal representation within the EU.
  • Does not contribute to the EU budget.
  • Given UK membership of the WTO the UK would be free to negotiate free trade agreements with any country, even within the EEA and EFTA.

NEW - Agents and Distributors

BCC Accreditation Award 1 day course

The purpose of this course:

This is an interactive course which is designed to help delegates understand how working with Agents and or Distributors can help grow their business overseas. It will explore the different aspects of the legal relationship between the Principal and the appointed partner, the cost implications to the business, along with guidance on how to successfully approach the selection, appointment and management process.

Benefits to the organisation:

This course will help companies to understand the practical and legal implications of working with agents and distributors in comparison with alternative market entry options. This in turn will help to inform the development of an appropriate export strategy for your target market(s).

Who should attend:

This course is suitable for staff within an organisation, who have a responsibility for developing business in oversea markets.

Topics covered:
By the end of the course delegates will be able to:
Delegates will complete a Learning Questionnaire for BCC Accreditation Award assessment

  • Overview of options for routes to market - one size does not necessarily fit all
  • The difference between Agents and Distributors and how they operate, including cost advantages and disadvantages
  • Considerations regarding territory and the differing levels of authority
  • Legal considerations - EU Competition Law and the EU Commercial Agents Directive
  • Contracts - key elements to include in Agency and Distributor agreements
  • How to select a good agent/distributor and pitfalls to avoid
  • Ways to manage your overseas partner and keep them motivated
  • Where to find help

  • Understand the difference between agents and distributors and their respective roles
  • Know the key points to consider when selecting and appointing an Agent or Distributor
  • Understand how Agents and Distributors can help you grow your business overseas

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

The EU Explained

This page will provide an overview of the EU including its institutions and their functions. In addition, this page contains information related to the UKs current relationship with the EU, and a summary of the new settlement, as well information related to the actual referendum itself.

  1. EU Referendum: summary and analysis of the new settlement for the UK in the EU
  2. EU Referendum: How the results will be declared
  3. EU Referendum: impact of an EU exit in key UK policy areas


A brief history of the EU - extracted from The European Union Explained: How the European Union Works

The European Union was founded in 1950 as the European Coal and Steel Community (ECSC), after the then French foreign minister Robert Schuman proposed integrating the two industries. Consequently, the following year at the Treaty of Paris the ECSC was born. Subsequent treaties have continued to update the EU. The Treaty of Rome, 1957 established the European Economic Community. The Single European Act, 1986 which provided the basis for the single market. The Treaty of Maastrict, also known as The Treaty on European Union, 1992 officially established and consequently parliament more of a say in decision-making as well as adding new areas of policy cooperation.

Then in 1997 the Treaty of Amsterdam came into force, which amended previous treaties. In 2001 the Treaty of Nice was signed, this aimed to streamline EU institutional systems so that it could continue to work effectively as a new wave of member states joined in 2004. Three years later in 2007 the Treaty of Lisbon was signed, this treaty aimed to simplify working methods and voting rules. In addition to creating a President of the European Council. The EU now encompasses 28 member states with a combined population of 500 million.

EU Institutions Explained


Further details - http://europa.eu/about-eu/institutions-bodies/european-parliament/index_en.htm
Further details - http://europa.eu/about-eu/institutions-bodies/european-council/index_en.htm
Further detials - http://europa.eu/about-eu/institutions-bodies/council-eu/index_en.htm
Further details - http://europa.eu/about-eu/institutions-bodies/european-commission/index_en.htm

  • European Parliament
    • Made up of directly elected MEPs from EU members states with legislative, supervisory and budgetary responsibilities.
    • There are 751 members
    • This institution was established in 1952 as the General Assembly of the European Coal and Steel Community (ECSC), then in 1962 as the European Parliament with the first direct elections taking place in 1971

  • European Council
    • Defines the general policy priorities and direction of the European Union
    • Its membership consists of Heads of State or government of EU members states, The European Commission President as well as High Representatives for Foreign & Security Policy
    • Established in 1972 (informally), given formal status in 1992 and then was made an official EU institution in 2009

  • Council of the European Union
    • Acts as the voice EU member governments, adopting EU laws and coordinating EU policies
    • Its membership consists of government ministers from each EU country dependent on the policy area to be discussed
    • Established in 1958, with each country holding the presidency on a six month rotating basis

  • European Commission
    • Its role is to promote the general interest of the EU by proposing and enforcing legislation, in addition to implementing policies and the EU budget
    • Membership includes a team or ‘College’ of Commissioners, 1 from each EU country
    • Founded in 1958 its current President is Jean-Claude Juncker

There are also numerous other EU institutions, including the Court of European Justice, European Central Bank, and European Investment Bank amongst others. Details of which can be viewed here.

Britain Stronger In Europe

At the end of March 2016, the British Chambers of Commerce (BCC) sent a questionnaire to each campaign group involved in the EU referendum asking them to provide their arguments against a number of topic areas related to business. This will inform a series of info sheets highlighting the positions of each campaign.

This questionniare comes in two parts, the first being issues impacting all businesses, and the second referring to specific sectors.

1) Issues impacting all businesses include: -
European Union members states
Non-EU member states with existing EU trade agreements
Non-EU member states without existing EU trade agreements
2) Specific sectors
The link below provides the response from the Britain Stronger in Europe campaign based on the above points.

  • Trade prospects with, and market access to:
  • Customs and border management, including Northern Ireland - Republic of Ireland
  • Labour, skills and migration
  • Price and currency
  • Business regulation and associated costs
  • Access to finance
  • Tax matters, including cross-border VAT
  • Regional development funding
  • Innovation, research & development and science funding
  • Infrastructure co-funding
  • City of London / financial services
  • Agriculture, Forestry and Fishing
  • Mining and Quarrying (the extractive industries - including oil and gas)
  • Manufacturing
  • Utilities (electricity, gas and water - generation and supply)
  • IT, Telecoms and other digital services
  • Construction and real estate
  • Retail and distibution
  • Transport and logistics
  • Food and drink
  • Financial services
  • Professional and business services

Britain Stronger in Europe response to BCC Questionnaire

Vote Leave

At the end of March 2016, the British Chambers of Commerce (BCC) sent a questionnaire to each campaign group involved in the EU referendum asking them to provide their arguments against a number of topic areas related to business. This will inform a series of info sheets highlighting the positions of each campaign.

This questionniare comes in two parts, the first being issues impacting all businesses, and the second referring to specific sectors.

1) Issues impacting all businesses include: -
European Union members states
Non-EU member states with existing EU trade agreements
Non-EU member states without existing EU trade agreements
2) Specific sectors
The link below provides the response from the Vote Leave campaign based on the above points.

  • Trade prospects with, and market access to:
  • Customs and border management, including Northern Ireland - Republic of Ireland
  • Labour, skills and migration
  • Price and currency
  • Business regulation and associated costs
  • Access to finance
  • Tax matters, including cross-border VAT
  • Regional development funding
  • Innovation, research & development and science funding
  • Infrastructure co-funding
  • City of London / financial services
  • Agriculture, Forestry and Fishing
  • Mining and Quarrying (the extractive industries - including oil and gas)
  • Manufacturing
  • Utilities (electricity, gas and water - generation and supply)
  • IT, Telecoms and other digital services
  • Construction and real estate
  • Retail and distibution
  • Transport and logistics
  • Food and drink
  • Financial services
  • Professional and business services

Vote Leave response to BCC Questionnaire

inbusiness Centenary edition

In this special edition of inbusiness we look back at the history of Northamptonshire Chamber and celebrate the contribution of our long-standing members

Business Brexit Priorities

bccbrexitprioritiesncoc

Chambers of Commerce: Put practicality and certainty at the heart of Brexit negotiations

Chamber members gathered in Westminster for the BCC Annual Conference, at the Annual Conference, the British Chambers of Commerce published a business blueprint for the UK government ahead of the upcoming Brexit negotiations, supported by Northamptonshire Chamber of Commerce.

Titled Business Brexit Priorities, the report synthesizes feedback from over 400 businesses at 16 Chamber-hosted focus groups, along with nearly 20,000 responses to Chamber surveys of which Northamptonshire Chamber of Commerce were actively involved. It puts forward priorities for action across seven key areas where business communities want practical solutions and certainty.

BCC evidence confirms that Europe will remain a key market for UK exporters and importers well into the future. As a consequence, it is imperative that the government achieves a pragmatic UK-EU deal that facilitates continued trade.

The key recommendations in the report are:

  • On the Labour Market, the government should provide certainty for businesses on the residence rights of their existing EU workers, provide clarity on hiring from EU countries during the negotiation period, and avoid expensive and bureaucratic processes for post-Brexit hires from the EU
  • On Trade, the government should aim to minimise tariffs, seek to avoid costly non-tariff barriers, grandfather existing EU free trade agreements with third countries, and expand the trade mission programme
  • On Customs, the government should develop future customs procedures at the UK border in partnership with business, seek to maintain the UK’s position as an entry point for global businesses to Europe
  • On Tax, the government should guarantee that HMRC is appropriately resourced to help businesses through the transition process, and provide clarity on whether VAT legislation will continue to mirror current core VAT principles
  • On Regulation, the government should ensure stability by incorporating existing EU regulations into UK law and maintaining these for a minimum period following Brexit, and ensure that product standards are aligned with, and recognised by, the EU to keep UK products competitive
  • On EU funding, the government should maintain UK access to the European Investment Bank, and ensure there is no funding ‘cliff-edge’ for areas in receipt of EU funding
  • On Northern Ireland, the government must avoid any return to a hard border, so that businesses can move people and goods as freely as possible.

Commenting on the report, Adam Marshall, BCC Director General, said: “Business communities across the UK want practical considerations, not ideology or politics, at the heart of the government’s approach to Brexit negotiations.

“What’s debated in Westminster often isn’t what matters for most businesses. Most firms care little about the exact process for triggering Article 50, but they care a lot about an unexpected VAT hit to their cash flow, sudden changes to regulation, the inability to recruit the right people for the job, or if their products are stopped by customs authorities at the border. The everyday nitty-gritty of doing business across borders must be front and centre in the negotiation process.

“What’s also clear is that the eventual Brexit deal is far from the only thing on the minds of the UK’s business communities. An ambitious domestic agenda for business and the economy is also essential so that business can drive our post-Brexit success. Firms across the UK want a clear assurance that Brexit isn’t going to be the only thing on the government’s economic agenda for the next few years.”

Marcus Mason, Head of Business at the BCC, and author of the report, added: “Since the historic vote on June 23, we have worked with Chamber business communities all across the UK to determine their key priorities for the Brexit transition.

“This report brings those practical priorities together and urges the government to adopt them in the forthcoming negotiations. Chambers of Commerce stand ready to help the government shape a pragmatic and practical approach to the coming transition, so that firms can continue to trade successfully with customers and suppliers across Europe and around the world.”

Case Study - International Trade

acs goes global thanks to Chamber

Corporate video production by J motion

When acs was approached by a prospective client interested in purchasing some furniture for his office in Kampala, Uganda, it is fair to say that the company was nervous. John Harley, joint managing director at acs Office Solutions, said: “We engaged with the client and a contract had been placed with us, but we were unsure of what to do next.”

John contacted Northamptonshire Chamber’s International Trade Team to discuss the contract. “I went to the Chamber’s International Trade Team and they helped by explaining exactly what was required - from the practical logistics of the project, to the legal documentation,” said John. “Without this support and training, it is doubtful that we could have executed the project on time, delivering the client satisfaction which has now led to other opportunities to export for the client in other countries.”

The project was carried out and delivered on time and saw 50 workstations - complete with seating and screens - boardroom and reception furniture, a kitchen, break out room furniture and mobile storage solutions exported, delivered and installed by acs fitters in the client’s city centre offices in Kampala, Uganda. By coincidence, through acs’ membership of Northamptonshire Chamber’s Business Alliance Group, John Harley received an invitation to a round table meeting with Lord Green, Minister for Trade and Investment around the same time. During the meeting, Lord Green discussed his aim of boosting the number of SMEs that export and getting those that are considering exporting for the first time to enter new international markets.

John said: “My feeling after the round table meeting was that we should not necessarily be shy of exporting. Initially I had seen this project in Uganda as a one-off, but the meeting got me thinking about it differently. We definitely want to export more in the future. At this stage, our activity is supporting client requests rather than aggressively marketing the service. However, we now know how to do to it, whereas we had previously avoided doing it!”

If you’d like to know more about what the Northamptonshire Chamber’s International Trade Team can do for you and your business give them a call on 01604 490490, or email them at exportdocs@northants-chamber.co.uk or click here.
You can also follow them on Twitter @NhntChambExport.

Secretaries of Excellence

Description:

Secretaries and Personal Assistants are often the first point of contact for customers in many companies. It is important that a good first impression is made at this point of contact. This course will take you through the skills needed to make sure that the all- important first impression is a good one.

Why attend?

This one day course will support, motivate and empower secretaries and administrators to maximise their effectiveness within the organisation. It introduces a range of management skills and techniques which enhance productivity and develop interpersonal relationships within the workplace.

Who should attend?

Anyone who is in, or is interested in, a secretarial or administration role within an organisation and is keen to maximise their personal effectiveness and potential.

Topics covered include:
By the end of this course you will be able to…

  • Time management
  • Communication skills
  • Effective correspondence
  • Managing the manager
  • Managing stress at work
  • Assertiveness
  • Personal Image

Perform the secretarial or administration role you are involved in, with improved effectiveness and efficiency. You will gain a wider understanding of the organisation and environment in which it operates and your role within this. You will gain improved communication skills and greater understanding of barriers to effective communication.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Telephone & Reception Skills

Why Attend?

This entertaining course is aimed at those key people who are in first contact with telephone callers or visitors. The event will demonstrate the importance of creating an early and positive image of the organisation and will provide delegates with the skills and confidence to ensure that all callers enjoy their ‘visit’. Reception management and security aspects are also thoroughly explored.

Who should attend?

Headquarters or branch receptionists, their deputies and assistants will enjoy this humorous and revealing course. However due to increasingly demanding caller expectations in these days of direct access – many people have a direct line, constantly receiving calls from customers, suppliers and colleagues. This means that anyone who may be in a position to answer the telephone as a representative or ambassador of the organisation will take great benefit from the key messages contained in this entertaining and inter-active event.

By the end of the course, delegates will be able to:
Topics Covered:

  • Efficiently manage a reception area in line with established policy
  • Fully realise the fundamental need for excellent and professional reception skills
  • Confidently look forward to receiving people, live or on the telephone
  • Project a perfect first image for the callers and visitors
  • Be cognisant of security and implement security and safety policy
  • Listen and probe to establish each visitor or caller’s precise requirements
  • Assertively deal with difficult situations; rude, nuisance or complaining callers
  • Efficiently manage a busy switchboard – incoming and outgoing skills
  • Ensure that all callers are responded to quickly and made to feel uniquely important!
  • Show, by example, how all members of the organisation can project a positive image to all callers, thus maintaining a favourable opinion by customers, suppliers and the public at large
  • First impressions - effect on the caller / visitor
  • Can you hear a smile?
  • Building personal confidence
  • The effect of words, tone and voice – avoiding Pollyism!
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The callers perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

THIS COURSE CAN BE DELIVERED ONSITE.


For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Speed Writing for Beginners

1/2 day Workshop

The purpose of the course:

Speedwriting is a shorthand writing system originally designed so that it could be written more quickly than longhand.

Benefits to your organisation:

This workshop provides an introduction to the system to allow delegates to learn the benefits of how this can be incorporated into their work place.

Who is this course for?

It is useful for someone wanting a simple system to speed up hand written note taking and builds on texting and other short forms.

Topics Covered:

  • Reading speedwriting text
  • Combining basic elements for speedy writing
  • Bank of abbreviations and short forms
  • Posture and penmanship
  • Six basic principles
  • Practise

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Pitching for Business

Half day

The purpose of the Workshop:

In a structured and supportive environment you will have the opportunity to develop confidence in delivering your pitch for business and promoting your products and services.

Benefits to the organisation:

This course will enhance confidence skills and awareness in sales interactions, and so improve your effectiveness and ease of winning new work.

Who is the course for?

Whether you have to give a formal pitch to a board of directors or wish to develop you introduction skills at networking, this session will help to optimise your presence.

Topics covered:
By the end of the workshop delegates will be able to:

  • Structuring your pitch
  • Tailoring for your audience
  • How to give the right impact
  • Confidence building

Optimise their presence and put impact into their busines pitches at all levels.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Writing a Winning Proposal

Half day (9am - 12.30pm)

The purpose of the course:

Your written proposal or reponse to an invitation to tender will speak volumes about your brand, your expertise and how you understand your customer’s business.

Benefits to the organisation

Making a proposal that grabs attention, sells your knowledge, skills, product and services is essential to businesses today.

Who is the course for?

All personnel that wish to improve their understanding of what makes a good proposal.

Topics covered:
By the end delegates will be able to:

  • The typical tender and procurement process - including e-procurement
  • The key components of making a written proposal or tender
  • How to research the prospective company
  • Making your website and company documentation tender savvy

Understand what makes a proposal that grabs the attention and sells the knowledge, skills, product and services effectively.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Email Etiquette

Half day workshop

The purpose of the course:

By attending this course you will learn how to manage and reduce risks of email and the negative impact it can have on your bottom line.

The course features interactive exercises to allow participants to reflect on their own email behaviour and examples of real company emails.

Benefits to the organisation:

All email communications external and internal needs to be of an appropriate standard to ensure effective communications.

Who is this course for?

Anyone aiming to improve their email communication skills.

Topics covered:
This course will be a mixture of trainer input, discussion and group exercises to practice skills learnt and will appeal to all learning styles.

  • The unique nature of email communication
  • How to use email effectively
  • The EMAIL tool to get it right every time
  • Social styles - understanding the communication styles via words used
  • Case Studies, review and evaluation
  • Discussion and debrief

By the end of the course delegates will be able to:

  • Apply the email tool to every email
  • Adapt their written style to enhance communication
  • Apply the psychology of written communications
  • Manage risks of legislation

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Running and Chairing Meetings

Half day (9am - 12.30pm)

The purpose of the course:

Meetings are a common part of working life and if they are to meet their objectives, they need to be chaired professionally with participants contributing appropriately.

This course will give delegates a good understanding of the purpose of meetings and will enable delegates to plan and conduct a meeting in a structured and productive manner.

Benefits to the organisation:

Your organisation will reduce the costs of meetings by having effective Chairs.

Decisions will be enhanced because Chairs will understand how to facilitate a group to make a quality decision and keep people to the agenda.

Who is this course for?

Anyone who already chairs and wishes to improve there outcome and those that will be doing it for the first time.

Topics covered:
The course will be a mixture of trainer input, discussion and group exercises, and will appeal to all learning styles.

  • Introductions and Icebreakers
  • The meeting cycle
  • The skills of the Chair
  • Film scenarios
  • The Agenda
  • Writing minutes
  • Managing groups
  • Listening skills, questions and statements
  • Achieving consensus
  • Action planning

By the end delegates will be able to:

  • State what leads to effective meeting
  • Apply the role of the Chair
  • Work with the minute taker
  • Contract for results
  • Apply effective facilitation skills
  • Apply the psychology of group dynamics
  • Manage challenging personalities and situations in a positive way

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Written Communication at its BEST!

The purpose of the course:

Effective writing is a key skill - why not take this opportunity to assess the effectiveness of your documents and learn tips and techniques that will help you to get the results that you want from your reports, letters and emails.

This is a very practical course and we recommend that people bring examples of their work to review throughout the day.
All managers and professionals need to communicate in writing and this workshop provides participants with an excellent opportunity to improve their skills, review their current approach and learn a range of useful tips and techniques.
Anyone who wants to improve the results they get from document and email communication.
1 Day (9.15am - 5pm)

Benefits for your organisation:

Who is this course for?

Topics covered:

  • Planning - the five steps to writing
  • Defining the aim and meeting the needs of the reader
  • Using Transactional Analysis to define tone
  • Structure - emails, letters, reports and proposals
  • Standard, bad news and complaints
  • Writing clearly and concisely, correct, simple, necessary, specific and active
  • Grammar, punctuation and spelling
  • Layout and presentation
  • Presenting facts and figures
  • Revising and evaluating
  • Proofreading
  • “What will you do as a result of today?”

By the end of the course delegates will be able to:

  • Produce well structured and presented documents that meet a defined aim
  • Understand the reader’s requirements
  • Write clearly and concisely
  • Project a positive image
  • Improve grammar, punctuation and spelling
  • Use technology to save time



For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Minutes Made Easy

Why Attend?

Minute taking does require skill, this course will help you understand what is needed to produce concise and clear minutes, with discussion about the nature of meetings and looking at the relevance of annotating different kinds of information. You will also be introduced to speed writing.

Don’t be put off by the title – a “Minutes Made Easy” course can be fun as well as constructive with practical experience throughout!

Who should attend?

Anyone who regularly takes minutes and wishes to enhance their skills further, or a person who has been asked to undertake this role without experience.

Delegates do not necessarily require an understanding or knowledge of shorthand.

Topics Covered:
By the end of the course, delegates will be able to:

  • Discussion of previous experiences of meetings both positive and negative
  • Types of meetings and their differences
  • What is a meeting, what makes it successful?
  • Preparing for a meeting
  • Short cuts to taking down information
  • The role of the meeting – the format, the Agenda, the check list to a successful meeting
  • The Meeting
  • Preparing Minutes and the correct procedures
  • Role Play – in small groups – Agenda and Minute taking
  • The use of the tape recorder
  • Speed Writing

Apply the appropriate skills gained for taking concise and accurate minutes at internal and external meetings.

What recent delegates had to say about this course:

“Excellent course, well delivered & valued, would recommend to anyone, even if you think you know it all” Wendy McDonald St Andrew’s Healthcare

“The course tutors were entertaining and informative and held my attention at all times. I came away with more confidence and helpful tips” Claire Harvis St Andrew’s Healthcare

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Presentations Skills with IMPACT

1 Full day course

The Purpose of the Course

To stand up and make a good but crisp speech that makes an impact to 1 or 50 people – impromptu or rehearsed – is a key skill, necessary today for every manager and customer-facing executive who wishes to contribute to the progress of their organisation. Sales pitches, proposals to senior management, staff motivation – all these call for capable speakers who can influence their audience.

Benefits for your organisation

Anyone who has to speak in front of an audience can find it particularly daunting. This course will show you how to construct a short, snappy presentation; the best way of putting the message across to an audience (be it 1 person or 50). It will go beyond the use of PowerPoint ; it will ensure that delegates achieve effective presentations to put messages across, to persuade audiences, to obtain the project approval. The day is highly experiential requiring full participation and includes practise and know-how to help delegates achieve a real and lasting impact.

Who is this course for?

Anyone who needs to sell an idea, a product or a service, to either internal or external buyers. Anyone who has to convince the Board of Management to support a particular project. Anyone who, at any time (at work or when networking socially), may find themselves having to present themselves with impact in order to influence and make a difference.

Topics Covered:
By the end of the course, delegates will be able to:
What recent delegates had to say:

  • Deciding aims and outcomes: analysing the audience; time planning
  • Taking on the beliefs of great presenters
  • The content and structure - KISS for optimum results, the power of 3s
  • Engaging hearts and minds - stories, images, influential language
  • Visual aids - impact…not over kill, avoid “Death by PowerPoint”
  • Anticipating and handling questions, so they reinforce your message
  • Enabling useful states such as confidence for presenting
  • Making a personal impact using body language - practical exercises on stance, posture, voice, tone, gestures etc
  • Practise making a 5 minute presentation and receiving feedback
  • Move from brief to polished presentation – having actually done this on the course
  • Know how to appraise and improve every presentation or speech
  • Be able to quickly get into a positive state to present
  • Gained important proven tips, tools, and guidelines
  • Keep the audience interested and involved

“Excellent course, really helpful in how to put together a good and organised presentation” Aimee Benbow Manager , Viridian Nutrition

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Effective Communication

The purpose of this course:

Communicating effectively is an art and it must be practiced effectively in the work place to improve results. Communication is best judged by the effect it has on others and the impact it generates and the results it achieves.

This one day interactive course will enable you to discuss, learn and practice tools, tips and techniques involved in providing effective workplace communication both internally and externally.

Benefits to the organization:
Who is the course for?

  • Have a workforce who understand the importance of effective communication and the benefits it brings.
  • Clearly tranferred information - no misunderstanding
  • Employees will be able to communicate effectively to all personnel in all formats

Ideal for leaders, managers, customer service, project managers and sales, anyone who is looking to develop their communication skills within their role.

Topics covered:
By the end of the course delegates will be able to:

  • Different ways we communicate in the workplace
  • The 3 things all great communicators do
  • Communicating my “Brand”
  • Communicating to make an Impact
  • Consolidation - how to influence and persuade others to reach a consensus

  • Identify the different ways communication works within the workplace
  • Understand their strengths and areas for communication development
  • Know their own “Brand” and how to communicate it
  • Recognize good communicators
  • Focus on the importance of body language, listening & questioning
  • Be able to communicate in a confident and persuasive manner in & outside the workplace

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Developing Assertiveness Skills

The Purpose of the Course

This workshop aims to enable you to be more effective in your communication skills. To be positive and competent in the workplace and outside it, by learning to be firm but fair with your colleagues.

It will help you make a plan for realistic change and enable you to realise the benefits of non agressive assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear in a positive way.

Benefits for the organisation

Assertiveness skills are a vital life skill and can therefore be used in all aspects of life from work to relationships outside of work in the family, with friends and in social situations.

Having an understanding of assertiveness and being able to be assertive will boost your confidence and give you every chance of getting the best outcomes from situations.

Who is this course for?

Due to the importance of this skill it is relevant to all, whether in work or not. It is often attended by those whose roles require strong assertiveness skills such as customer service, management and education.

Topics Covered:
By the end of the course delegates will be able to:
What recent delegates has to say:

  • Defining what assertiveness is and is not
  • Understanding why people behave the way they do
  • Learning the key components of assertiveness and how to use them
  • Have a renewed confidence, and techniques to stand up for yourself in any situation
  • The ability to calm aggression or overcome passivity
  • The respect of your colleagues as you start saying what you really mean, even in difficult situations.
  • A checklist to guide your behaviour in practice

“The course covered all the aspects I wanted to cover and more, I would definately recommend” Billing Finance Ltd Sharon Tee

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - Customer service for Offsite Personnel - Engineers

The purpose of this course:

Given that the people who visit your customers premises are the most influential in shaping the customers preception of your organisation, this course is designed to raise awareness of individual impact.

Using traditional input approaches as well as video clips and activities to bring learning to life, this day is aimed at offsite personnel such as engineers with techical skills who may not have the knowledge or insight needed to handle customers effectively. The day will help those who attend realise the power they have in building customer loyalty and provide them with actions they can take forward that will make a difference to how customers see you. After all your customers remember how your people make them feel!

What is covered:

Reputation and its impact on success

Your organisation’s brand - Your personal brand – people remember how you make them feel

What is good customer service?

Getting the basics right

Setting sustainable standards of external customer service

The Service Chain Concept

Conveying a positive service image

Managing Moments of Truth

Understanding your stakeholders Emotional and Tangible needs

The Four Customer TypesThe Virtuous Circle – Listen / Act / Measure

What gets measured gets managed

Moving from good to great

Four essential customer service behaviours

Relationship Building – for future success

Taking Responsibility – to get things right first time

Managing Expectations – so there are no surprises

Operating Assertively – being able to say no when needed

By the end of the workshop, delegates will be able to:
Appreciate the connection between what they do and their impact on the company. Recognise the steps to take in maximising brand reputation. Appreciate the value of customer service to the business. Demonstrate a greater understanding of different types of customer and make appropriate connections with those customers. Understand and effectively manage moments of truth for their customers. Treat customers with care and consideration at every opportunity.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Helping Difficult Customers!

The Purpose of the Course

We all know how hard it can be to handle difficult people. And many of us know how easy it is to become that difficult customer! We know how it feels to be kept waiting and forced to listen to music before finally getting to talk to a real person! It’s no surprise that customers become difficult but sometimes call handlers and their processes make things worse. Come along - this workshop will help you cope.

Benefits to the organisation

By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. After all, behaviour breeds behaviour!

We will ensure there are role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.

Who is this course for?

This practical workshop is designed for customer service front line staff who are regularly challenged by “awkward” or “difficult” customers and want to avoid escalating situations to their manager.

Topics Covered:
By the end of the course, delegates will be able to:

  • Understanding Customers’ behaviour on the telephone
  • The power of language – pushing customers away or pulling them in?
  • Is the customer always right? – how to say no appropriately
  • How to avoid escalation through finding positive ground
  • Assertive telephone behaviour
  • Real play opportunities
  • Use strategies and techniques to achieve acceptable outcomes
  • Recognise the point at which they can positively influence the caller
  • Avoid the trigger words that turn difficult callers into customers from hell
  • Utilise a practical toolkit for assertive communication with customers
  • Manage their own behaviour when dealing with difficult situations
  • Apply an awareness of what motivates customers’ behaviour


For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - Key Account Management

The purpose of this 2 day course:

To deliver a practical and active learning opportunity to develop different perspectives in relation to key account management and to implement strategies to manage clients communications with more knowledge. To provide an effective customer relationship.

Benefits:

Organizations will be able to see their account managers provide a more effective communication strategy for the clients. Resulting in a more tailored effective proactive approach to their account management. Though skills learnt on the course account managers will be able to ensure their interactions with clients hit the mark each time, saving everyone time and effort along with sustained revenue and cost savings to the organizations.

Who is this for?

Any business who operates an account management method of customer management who is open to considering new ways of thinking and self development for their staff. Which in turn supports the goals of the business.

Topics covered:
By the end of this course delegates will be able to:

  • Reviewing and understanding the strategic role of the key account manager in your organization
  • Developing a deeper understanding of the customer
  • Unlocking communication skills to facilitate, challenge and champion
  • Looking at behaviour strategies for successful account management
  • Development of skills and tips to counter apathy, conflict and gate keepers

Gain the ability to understand communications from a new perspective

Gain insight to how to communicate with clients to support more productive business relationships

Understand their impact on clients and your business in providing continuity to account management to all

Leave with new ways of thinking and strategies to undertake the Account Managers role

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

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Chamber Primary Health Plan - Case Study

Weight management firm maintains a healthy business with Chamber Primary Health Plan

Cambridge Weight Plan manufactures and distributes weight management products and programmes through a network of independent consultants, this includes their accreditation, training and support.

With the head office based in Corby, the global company has a workforce of 205, of which 189 have enrolled into the Chamber Primary Health Plan through Northamptonshire Chamber of Commerce. The health cash plan is delivered by Westfield Health.

David Skelhorn, HR director at Cambridge Weight Plan explains how his business and employees have benefited from the Chamber Primary Health Plan.

What Chamber product do you use?

Chamber Primary Health Plan through Westfield Health

Why do you use Chamber Primary Health Plan?

As part of an employee benefit package

What benefits did you get out of it?

All the benefits of level 3 – reasonable cost employee health cover – dental, optical, therapy, consultation, chiropody, 24 hour counselling services, DoctorLine, Best Doctors® and personal accident cover. The cash plan provides a valuable employee benefit.

How did you find the service when you did come to use it?

Excellent – I have had no issues with refunds for the services I have used which include: eye tests – dental treatment – chiropody – consultation and osteopathy. Westfield have refunded the payments I have made very quickly and have communicated the progress of the claims very well. I would most certainly recommend the plan to others. As well as being well organised and efficient at the administration office our area business development consultant (Adam Williams) is extremely helpful – he originally met all staff to explain the cash plan and has also picked up the communication by way of on-site presentations to new joiners. I also get regular updates on plan usage and this proves valuable information to support the continuation of this particular employee benefit.


Overall, how would you say using this service has benefited your business?

Having health cover is something that most people cannot afford. This cash plan gives our business the opportunity to give (by way of an employee benefit) our employees some level of cover for themselves and they have the option to include a partner if they wish. To be able to reclaim the money for “standard” check-ups and therapies is one positive benefit but to have the peace of mind that you can go to see a consultant if necessary and reclaim the cost (up to approx £600) is invaluable – given that the plan also covers any diagnostic tests (MRI etc), if needed.

Having health cover is something that most people cannot afford. This cash plan gives our business the opportunity to give (by way of an employee benefit) our employees some level of cover for themselves and they have the option to include a partner if they wish. To be able to reclaim the money for “standard” check-ups and therapies is one positive benefit but to have the peace of mind that you can go to see a consultant if necessary and reclaim the cost (up to approx £600) is invaluable – given that the plan also covers any diagnostic tests (MRI etc), if needed.

The Chamber Primary Health Plan can save members money on general healthcare – and it’s exclusive to Chamber members. The plan can help recruit and retain staff and offers dental, optical and counselling services and much more.

DID YOU KNOW:

  • Employees will have access to DoctorLine™, which provides 24/7 telephone access to a team of qualified, practising GPs, Best Doctors® – an expert second medical opinion service.
  • The Chamber Plan covers pre-existing medical conditions, except for Personal Accident Cover, and employees have the opportunity to enhance their cover by adding their partners for around £6.90 a month, and dependent children from 67p per month.

For further information, contact the Northamptonshire Chamber membership team on 01604 490490 or click here for more information.

International Trade Events

Here you will find the latest International Trade opportunities for companies wishing to know more about exporting and about extending their international reach into different regions of the world.

INTERNATIONAL TRADE SECTOR FORUM

Be part of our International Trade forum, which is exclusive to Chamber members

Thursday 29 June 2017

10:30am – 12:30am, with arrivals from 10:00am (teas, coffees and biscuits)

Northamptonshire Chamber, 8 Waterside Way, Northampton, NN4 7XD

The focus of this, the fourth International Trade Forum, will be on Indonesia, and the Trade Attaché from the Indonesian Embassy in London will be attending.

To book your place at this FREE event please ring Northamptonshire Chamber on 01604 490490

Chamber Legal - Case Study

Video by the J motion corporate video production company

“We contacted Northamptonshire Chamber after having a problem with a member of staff, who we unfortunately had to dismiss. Immediately we were able to discuss the matter with a very competent advisor through the Chamber Legal service. She advised us on the options available and provided essential documentation to help us with the process. The service is excellent for what we needed and was covered by our membership - first class help.”

Gerry Burns, InXpress

Business Forum Briefing Papers

Now, more than ever, it’s critical that Chambers of Commerce act as the linchpin for the business community at a local level to ensure their views, specifically our members, are heard and represented throughout the corridors of power in Westminster and Whitehall.

Community at a local level to ensure their views, specifically our members, are heard and represented throughout the corridors of power in Westminster and Whitehall.

Consequently, Northamptonshire Chamber in conjunction with its sister Chamber, Milton Keynes Chamber, are establishing a Business Forum which will act as the sounding board for members to voice concerns and air their opinions on a wide range of issues, from skills and infrastructure to business taxation and international trade.

This will then culminate with a launch of a Business Manifesto which will act as your Chamber’s flagship policy and lobbying document when engaging with Local Authorities and MPs, not to mention assisting our colleagues at the British Chambers of Commerce who tirelessly lobby central Government on behalf of local Chambers’ from across the UK.

Dr Adam Marshall, Director General British Chambers of Commerce said:

“This forum provides an excellent vehicle and opportunity to listen to issues that businesses continue to be hamstrung by, from infrastructure and skills to access to finance and the uncertainty surrounding the UK’s exit from the EU. Here at the BCC, we are very keen to hear the views of member businesses at a local level. This enables us to effectively represent the interests of local Chamber members when lobbying Government”

The Business Forum has identified six topic which The Chamber Group will focus on during 2017 and beyond. Further details about each one of these topics are contained within the series of briefing papers featured below.

  1. Apprenticeship Levy
  2. Making Tax Digital
  3. Business Rates
  4. The Government’s Industrial Strategy
  5. National Infrastructure Commission (Oxford – Milton Keynes – Cambridge Corridor)
  6. Brexit

ATR Movement Certificates

The Northamptonshire Chamber are authorised by HM Customs and Revenue to issue ATR Movement Certificates. For more information about ATR Movement forms then please call our Export Documentation Team on 01604 790 921. You can register at www.e-zcert.com for the electronic system.

Download: ATR Export Statement

Download: ATR Guidance Form (256kb)

Download: Export Documentation price list 2017

If you have a particular concern or query about this or any other exporting problem please call the International Trade Team on 01604 790 921 or email us here.

EUR1 Form (Movement Certificate)

Important Notice for All Exporters and Freight Forwarders

The EUR1 form entitles originating United Kingdom or European Union goods to reduced import duties (Preference). The form is used for export and import purposes.

Northamptonshire Chamber are now issuing and authenticating EUR1 forms on behalf of HM Customs and Excise. Contact our Membership Team to ask about member benefits for your company.

The Preference receiving countries are:
Faroe Islands, ACP African Caribbean and Pacific states, OCT Overseas Countries and Territories, Jordan,
Israel, West Bank and Gaza, South Africa, Morocco, GSP – GSP beneficiary countries (See also Customs Notice 826)
For a complete list of countries by individual names and group or territory see Customs tariff Volume 1 Part 7 which lists the country/ country code / preferential or other arrangement.

Customs Notice Countries
812 Turkey
828 General, EFTA Countries, EEA and Switzerland.

Central and Eastern European Countries.

832 Mexico


Northampton Chamber hold a complete and up to date version of The Tariff. We welcome visitors to call in to our open export surgery on Thursday afternoons between 1-3 pm - if you have a particular concern or query about this or any other international trade problem. Ring our export team 01604 790921 or email exportdocs@northants-chamber.co.uk.

DECEMBER 2011 NEW INFORMATION FROM CUSTOMS: EUR1 COMPLETION BY AGENT - BOX 1 SHOULD NOW CONTAIN THE NAME OF THE AGENT CARE OF THE EXPORTER NAME AND ADDRESS. PAGE 4 OF THE EUR1 NEEDS ALSO TO SHOW THE AGENT CARE OF THE EXPORTER WHEN COMPLETING COMPANY NAME. YOU ARE REMINDED THAT A LETTER OF AUTHORITY IS REQUIRED FROM THE EXPORTER AUTHORISING THE AGENT.

Download the Export Documentation price list 2017

Arab-British Certificate of Origin

The Chamber’s Export Documentation service is an important asset to Arab-British trade. With our valuable links to the Arab British Chamber of Commerce, we are ideally positioned to assist exporters entering the substantial and sophisticated Arab market, encompassing all your certification and legalisation needs.

Related documents:


It is essential, when exporting to the Arab world, to present the correct documentation. Errors are very expensive, leading to costly delays in payment and in clearing the goods, and even leading to non-payment.

The member governments of the League of Arab States have entrusted the Arab-British Chamber of Commerce with the task of standardising and co-ordinating the preparation and submission of commercial documents, for the export of goods from the U.K. to member states of the Arab League.

The Arab-British Chamber of Commerce, with the collaboration of the Simpler Trade Procedures Board (SITPRO), has designed a unique, bilingual (English/Arabic) Certificate of Origin. The Arab-British Certificate of Origin conforms to international regulations and is accepted by all governments concerned.

To ensure the swift processing of documentation, the Arab British Chamber has established a nation-wide network consisting of leading British Chambers of Commerce. Northamptonshire Chamber acts as one of our Agents Chambers. The main duty of our Agent Chambers is to verify documents prior to certification by the Arab- British Chamber.

The Arab British Chamber foster close links with the Arab Embassies in London. When Embassy requirements are amended, they are relayed via the Arab-British Chamber immediately to us.

Arab-British Certificates of Origin Forms are held by the Northamptonshire Chamber and can be purchased by contacting the International Trade Team.

On-line application for Arab-British Certificate of Origin is available through our eCert/aCert website www.e-zcert.com. Please contact the International Trade Team for full details.

Cost of certification/ legalisation varies considerably from country to country therefore it is wise to discuss your requirements and obtain a quotation from the International Trade Team.

Members can make savings on export documentation. Please contact Membership for more details.

European Community (EC) Certificate of Origin

The Northamptonshire Chamber is an issuing authority authorised by Her Majesty’s Government under EC Regulation No.2454/93 for granting or certifying officially prescribed Certificates of Origin, which operates in this regard under the guidance and conditions of the Association of British Chambers of Commerce. The EC Certificate of Origin came into use on 1st January 1973 and is the official form used by exporters when the importers requires or whenever the commercial transaction or customs regulations so require.

Before the Chamber can undertake this work for any company, certain formalities must be completed in compliance with Standard Rules for Certificates of Origin and the following information must be lodged at the Chamber office. A Formal Undertaking which we supply, must be completed and signed by either a Director, Company Secretary or Partner, Proprietor or person duly authorised to act on behalf of the Company. A complete list of all company signatories authorised to sign documents on behalf of the company. It is not in order to authorise oneself to sign unless of course, you are the sole trader proprietor. It is also advisable to have more than one person to sign documents in the case of sickness or holidays.


European Community (EC) Certificate of Origin Forms are held by the Northamptonshire Chamber and can be purchased by contacting the International Trade Team.

On-line application for European Community (EC) Certificates of Origin is available Please contact the International Trade Team for full details.

Certification fees are significantly cheaper for members than for non members. Please contact Membership for more details.

Online Certification Services

Northamptonshire Chamber operate TWO versions of an online application service for European Community and Arab Certificates of Origin and Movement Certificates (preference certificates) EUR1 and ATRs. We like to give our exporters a choice of electronic system.

These are a web based services for you to access and use, after a simple registration procedure.

Export Documentation price list 2017


The benefits to you include:

To register go to www.e-zcert.com

  • Online application
  • Scanned signature facility
  • Fast service
  • A clear and professionally produced document
  • Facility to build your own database of customers
  • Free training

Alternatively go to www.tradecert.com

To find out more email: exportdocs@northants-chamber.co.uk alternatively, call us on 01604 790921.

e-Cert eXpress

e-Cert eXpress is the Certificate of Origin for MEMBERS who want submit and to receive their certificate electronically, saving valuable time. The process is simple and easy to use. The certificate is stamped officially with an electronic stamp and is received at the exporters’ premises ready for printing.

Tradecert EXPRESS documents FOR members and non members - simple easy to use, apply electronically, receive your documents back electronically. EC/ARAB/HM CUSTOMS EUR1/ATR.

Letter of Credit

Chamber Letter of Credit Service

Provided by our appointed partner Synergy in Trade.

Letters of Credit are the most secure means of getting paid in international trade transactions and are often very complex. A letter of credit guarantees payment for goods shipped provided you meet all its conditions.

Up to 65% of documents are rejected on first presentations to banks. Success is dependent on your ability to present accurate shipping documents to the bank which strictly meets the terms and conditions of the letter of credit. Get the documents wrong and you face delays in payment or in some cases no payment. Can you afford to take that risk?

Using the new Chamber Letter of Credit service with our appointed partner Synergy in Trade will take away the worry from you. You will be able to access part or all of the service as suitable to your business.

With years of experience in international banking, specialising in Letters of Credit Synergy in Trade will provide:
As a chamber member you will benefit from an excellent service at a 10% discount off the marked price. There will be a choice of four service levels available.

  • A format to ensure the credit is workable.
  • Advise you of any amendments needed to comply.
  • Liaise with your freight company to obtain drafts of shipping documents to ensure compliance.
  • Liaise with you, where appropriate to ensure shipment of the goods is made within time limits.
  • Preparation of all shipping documents.
  • Presentation of all documents to the bank on your behalf.

Service 1. Letter of Credit checking service

Service 2. Document checking Service

Service 3. Document checking including booking of freight

Service 4. Handling & Processing the Letter of Credit including all the shipping documents

For more information call the International Trade team on 01604 790921 or email us at exportdocs@northants-chamber.co.uk

Customer Feedback

We continually strive to provide a high standard of service to all our customers, however we know that at times we don’t get it right and we would like to receive your feedback.

So if you have a bright idea that you feel would improve our services or your have an issue with the service you have received here is your opportunity to be heard.

All you need to do is complete the attached form with your comments. This will be directed to a member of the management team for review and will be acknowledged within five working days, with a more formal response within ten working days.

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Northamptonshire Chamber of Commerce’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Northamptonshire Chamber of Commerce. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our product and service providers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party other than our product and service providers mentioned above,or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment inadvance/ at the time of booking for a number of services and paymentin full within thirty days on al other transactions. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate] Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation Policy

Training Courses

Cancellations will attract a refund less £10 administration fee if made up to 10 working days prior to the course date. Where cancellations are received with less than 10 working days notice or a delegate fails to attend, no refund will be given.

Delegates may be substituted with no administration fee payable. If a course is cancelled by the Chamber an alternative date or a full refund is guaranteed.

Events

Cancellations will attract a refund if made up to 10 working days prior to the course date. Where cancellations are received with less than 10 working days notice or a delegate fails to attend, no refund will be given.

Delegates may be substituted with at no extra charge payable. If an event is cancelled by the Chamber an alternative date or a full refund is guaranteed.

Membership Renewals

Membership fees require 1 month’s notification of cancellation

Termination of Agreements and refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is for all intents and purposes, underway.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 04043116, registered office
Waterside House
8 Waterside Way
Northampton
NN4 7XD

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Northamptonshire Chamber of Commerce 2010 All Rights Reserved.

Privacy Policy

At Northamptonshire Chamber we respect your privacy and are committed to protecting the confidentiality of your personal information. The following statement explains how and under what circumstances we may use your details. By using and registering with our website you consent to the collection and use of this information.

In accordance with the Data Protection Act 1998, we follow strict security procedures and the storage and disclosure of information you have given us, to prevent unauthorised access.

Personal data will only be shared with organisations who are providing Northamptonshire Chamber with services or initiatives on our behalf. When you access these services, we will share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Personal data will not be disclosed to other Government Departments - such as the Inland Revenue or HM Revenue & Customs - or with any other organisations who are not directly concerned with the delivery of our services, unless there is a legal obligation for us to do so. We may share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

Understanding the way you interact with our site is very important to us which is why we monitor traffic and use the information to enhance our sites overall design, layout and functionality.

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the Privacy Statements of each and every other website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this website.

If we decide to change our Privacy Policy, we will post the changes on this website so that you are always aware of the Data we collect, how we use it and under what circumstances we may disclose it.

Emails from the Chamber

Registered users of the website may receive regular copies of Northamptonshire Chamber’s eBulletin directly to theirinbox, packed with handy tips and local business news. If you are subscribed to our eBulletin, you may also receive eshots throughout the year notifying you of upcoming events, exhibitions and new Chamber products and services as they are launched. You can unsubscribe from eBulletin at any time by emailing info@northants-chamber.co.uk.

Principles of Manual Handling

HALF DAY (CIEH accreditation is available)

The Purpose of the Course

This training program has been designed to provide essential knowledge and understanding of manual handling for employees. Effective health and safety training will reduce your risks and costs and reduce exposure to claims by staff and prosecution by the HSE. Employees have a vital part to play in the equation. They need the right knowledge and the right attitude which demands proper training in the basics of health and safety, as well as specific training for individual tasks.

Benefits for your organisation

This course enables employees to contribute to the development of safer manual handling methods and tasks. It will introduce candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace.

Who is this course for?

All employees who carry out manual handling activities. It is ideal for warehouse operatives to individuals working in the care sector.

Topics Covered:

  • The process of manual handling in the workplace
  • Manual handling injuries and the activities which cause them
  • Manual handling assessment and control options
  • Responsibilities imposed by the Manual Handling Operations Regulations

By the end of the course, delegates will be able to:

  • explain what is meant by the term ‘manual handling’ and give examples
  • explain how manual handling can cause injury and give examples
  • state the principles for controlling manual handling risks and apply these in a practical context
  • demonstrate a general understanding of the value and purposes of conducting a manual handling assessment and what employees can expect of such assessments
  • demonstrate an understanding of the main provisions of the Manual Handling Operations Regulations

HALF DAY

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Fire Marshall/Warden training

The purpose of the course:

To help an organisation keep their staff safe at all times and know exactly what to do in the event of a fire.

To teach the roles and responsibilities to an individual to act as the onsite Fire Marshall/Warden.

Understand the regulatory reform (Fire Safety) order 2005 and how to conduct an onsite fire evacuation drill.

Benefits to the organisation:

To have their staff confident to know the procedures are their work place in the event of a fire and have a bank of trained staff as Fire Warden/Marshalls to cover every working hour.

Working in liaison with the local authorities to maintain the organisations safety records.

Who is the course for?

All full time/part time employees at all levels of responsibility, temporary and contractual and sub contractual workers onsite.

Topics covered:

  • The role of the Fire Marshall and their duties
  • Safety film, the Regulatory reform(Fire Safety) order 2005
  • Fire hazards, the fire triangle
  • Fire drills, safe evacuation
  • Emergency services, contact and liaison
  • Fire Extinguishers, classes of fire
  • Individual/group exercise - workplace fire safety practical assessment

By the end of the course delegates will be able to:

  • Explain the role of the Fire Marshall and the Regulatory reform ( Fire Safety) order 2005
  • Conduct an onsite workplace fire safety risk assessment
  • Identify and monitor fire Extinguishers
  • Conduct and control a Fire Drill and Building Evacuation confidently

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Level 2 HABC Health and Safety in the Workplace

The purpose of the course

The most basic requirement of any workplace is that it is a safe place to work. If this isn’t the case then your business is at risk from all kinds of legal cases and even worse, your employees may be risking their lives. Good health and safety relies on employers and their employees working together.

Benefits for your organisation

This course provides a solid foundation of knowledge that is required by everyone and provides essential knowledge of health and safety for employees working in any type of business sector.

Who is this course for

Any employee working in any sector of business, whether manufacturing, commerce, public sector or the service industries.

Topics covered

The qualification covers the following topics:

  • Legislation
  • Health
  • Safety
  • Welfare
  • The workplace and workplace equipment
  • Risk assessment
  • Manual handling
  • Hazardous substances
  • Ergonomics and workstation design
  • Transport and vehicles
  • Noise and vibration

By the end of this course you will be able to

  • This training will be able to help you reduce lost working days, improve staff morale and improve staff retention
  • Work in a safe and healthy manner
  • Contribute to improving health and safety within your organisation
  • Identify hazards in the workplace
  • Understand the importance of health and safety rules and working procedures
  • Report potential health and safety problems

What delegates had to say:

“A good clear and concise course covering the key aspects, I now feel confident to implement new procedures in the workplace!” Lucy Fairclough, Mediwatch PLC

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Health & Safety for the Small Business

The purpose of this course:

To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business.

Who is this course for?

This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety.

No prior knowledge or understanding is required.

Topics covered:

  • Primary health and safety legislation, guidance and best practice.
  • Policies, responsibilities, Insurance
  • Fire/emergency/first aid, accidents, incidents
  • Fee for intervention, terms Managing H & S at work (including Contractors)
  • Hazard & risk analysis, personal protection equipment, display screen equipment
  • Manual handling, work equipment etc
  • Where to get help and where to start
  • Small business health and safety toolkit

By the end of the course delegates will be able to:

Understand health and safety legislation for their business and be able to explain how their organisation is affected by health and safety legislation.

Can demonstrate how they can help their company to comply with legislation and take away an action plan of items to undertake in their workplace.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Emergency First Aid

HALF DAY (9AM - 12.30PM)

The Purpose of the Course

The accident rate in places of work is generally increasing rather than declining. The most common form of accident involves slips, trips and falls. The consequences can even be fatal. This course will give you peace of mind and the security you need in the workplace environment to cover the most basic aspects of First Aid and emergencies.

Benefits for your organisation

The course concentrates on resuscitation and the treatment of the more usual cases of ill health and accidents which occur at work – from the office to the construction site. Mainly practical throughout.

Who Should Attend?

Appointed persons, nominated First Aiders and those needing refresher training.

Topics Covered:

  • What to do in an emergency
  • Cardio-pulmonary resuscitation – First Aid for the unconscious casualty
  • Minor injuries
  • Managing an accident scene
  • The First Aid Box
  • Legal responsibility in the care of patients
  • Shock, electric shock
  • Burns and scalds etc.

By the end of the course delegates will be able to:

Manage the scene of an accident, be able to treat any minor ailments and be able to

think on their feet in times of an emergency, creating a safer workplace.

What delegates had to say:

“Very comprehensive course, packed with useful life saving information, great trainer who made the learning easy to understand” Rebecca North, Quick Formation

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Equal Diverse and Confident

Equality and Diversity Workshop

Duration: Half Day (9 - 12.30)

The purpose of the workshop

To provide delegates with the knowledge and skills to understand and implement the key principles of equality and diversity within their working lives

Benefits for your organisation

Businesses need to ensure their staff at all levels have an understanding of equality and diversity in the workplace and customer interactions.

Who is this suitable for?

All levels of staff and business owners

Topics covered:

  • What it means to act in ways to support equality and diversity
  • Act in accordance with legislation and policies
  • To identify where values, prejudice and discrimination comes from in order to minimise discrimination against others and promote dignity and respect of others
  • The impact of equality and diversity in relation to individual job roles and service delivery
  • Recognising and reporting behaviour that undermines equality
  • Compiling an idividual action plan for application in the workplace

By the end you will be able to :

Be confident in the understanding of the principles of equality and diversity within your work environment

The course is available as a in-house training sessions, call the Training Team for details on 01604 490470 or email training@northants-chamber.co.uk

Role of the Company Secretary

The Purpose of the course

“We think you ought to be the Company Secretary because there is nothing to it!”

Don’t you believe it! The Company Secretary is an officer of the company with extensive duties and responsibilities. Woe betide him or her if they do not know what those are for, when the chips are down, ignorance of the law is no excuse.

Benefits for your organization

To find out what the role of the company secretary entails and how best it should be carried out. This workshop gives you a full understanding of the legal requirements and responsibilities of the role of the company secretary within an organization.

Who is this course for?

Anyone who has been asked to carry out this role or looking to recruit a Company Secretary.

Topics Covered

  • Business registration following the 1981 Act
  • Types of Company
  • The Memorandum of Association
  • The Articles of Association
  • Process of Incorporation
  • Common Forms and Returns
  • The Statutory Register
  • Company Searches
  • Meeting Law
  • Directors – Appointment and Dismissal

By the end of this course delegates will be able to:

Understand what is required of the role of the Company Secretary and how best to carry this out.

DELEGATE TESTIMONIAL:

” Very helpful for understanding the role and responsibilities, a must for anyone taking on this specific role” Mentaur Ltd

This course is available via the Chamber Tailored Training Service, call the Training Team for further details on 01604 490470

Employment Law Essentials

The purpose of the course: (1 DAY)

This workshop provides employers with the back ground awareness of the key elements of employment legislation.

Although focused on protecting employees, legislation allows employers to manage their organisation effectively whilst still meeting their staff obligations. To do this , the right procedures must be in place and used effectively. Employment legislation is forever changing and is focused upon protecting employees. It is therefore vital that employers are aware of their obligations to staff and make sure that their policies and procedures are in line with current legislation. More importantly, clarity, and a ‘reasonable’ approach and perceived fairness are important factors in building motivation from your staff.

Benefits to the organisation:

Compliance with legislation ensures that organisations avoid expensive and disruptive disputes with employees. Delegates will be more confident and professional in dealing with employment issues and know when and where to seek professional advice.

Who is the course for?

Anyone in a people management role, including owners of small businesses who need to ensure compliance with current legislation.

Topics covered include:

  • Overview of employment legislation
  • Contracts of employment
  • Equality and diversity
  • Time off - Maternity, paternity, parental & dependents
  • Managing sickness
  • Resignation, fair, unfair and constructive dismissal
  • Redundancy
  • Disciplinary and grievance procedures
  • Company rules

By the end of this course you will be able to:

  • Understand key elements of employment law
  • Contractual terms and conditions
  • Managing sickness & time off
  • Understand disciplinary and grievance processes
  • Know what policies and procedures to have and understand their implications

    (1 day workshop)

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Absence Management

The purpose of the course:

A half day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to pratice effective back to work interviews.

Benefits to the organisation:

Absenteeism is costly and disruptive in terms of lost business, reduced profits and missed deadlines. In addition, abuse of the company sick scheme by a minority demoralises those who are genuine. This course builds an understanding of how a firm, fair and consistent procedure can minimise lost time and impact morale.

Who is the course for?

Managers, supervisors, human resource personnel who need to manage absence effecively.

Topics covered:

  • Causes of absence
  • Accurate record keeping
  • Practice interviews and absence management processes
  • Responsibilities of individuals and managers in managing sickness
  • Delivering back to work interviews
  • Action planning and follow ups

By the end of the course delegates with be able to:

  • Understand the potential reasons for absence
  • Develop a policy and procedure to manage and reduce absence
  • Carry out effective back to work counselling interviews
  • Be able to action plan for improvement and follow up with individuals

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Credit Control & Recovering Debts

The Purpose of this Course

Sales figures can look great but the business must collect the cash effectively, otherwise we will face difficult times and even liquidation. This needs structured proactive actions and firm persuasion, backed by possible enforcement tactics; all of which must be seen as professional by our customers. Ultimately, we have to be paid; this training is essential to achieve payments whilst retaining our good customers who will expand their business with us.

Benefits for your organisation

This effective short course, led by an experienced business manager, shows how to operate an efficient credit control system. Delegates will understand the importance of good cash flow and how to collect outstanding monies. All whilst maintaining good relations with the customer to keep their continued custom.

Who is this course for?

Sales managers (internal and external), accounts collection executives, and owners of small businesses. All those who play a part in setting credit and collecting payments due from customers.

Topics Covered:

  • The need to manage the organisation’s cash flow properly
  • The start and finish of credit control
  • Applying proven credit control procedures; managing the slow payers
  • A progressive credit action programme to minimise time wasted collecting monies
  • Minimising the organisation’s exposure to potential bad debts and financial rogues
  • The legal background to terms of sale or trade
  • How best to use the telephone; when best to send out chasing letters
  • What should happen next when no payment is forth-coming?
  • When and how to escalate the action to top management and/or legal advisers

By the end of the course, delegates will be able to:

  • Increase credit control actions to reduce the sums outstanding to your organisation
  • Know how to make better and definite decisions on credit worthiness
  • Take away a sequence of texts for telephone scripts, emails, and follow-up letters
  • Tighten up any lengthening credit terms with long-standing customers
  • Stream-line the work needed to control the credit allowed and chase money
  • Improve the organisation’s cash flow

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Customer Retention

Customer Retention Masterclass

HALF DAY (1.30PM - 5PM)

The Purpose of the master class

Facilitation of the development or creation of an implementable set of customer retention strategies and systems! This will be designed by the delegates with guidance from the course leader.

Benefits for your organisation

To provide an efficient and effective method for pro-actively obtaining and measuring repeat business from current and lapsed customers and clients.

Who is this course for?

Sales and marketing leaders from businesses where the opportunity to gain repeat business from customers is not being used to its full potential.

Key development areas:

  • Review of delegates current retention objectives and practices
  • Guided development of clear retention goals and best practice
  • Outline of retention strategies and the outcomes they can practice
  • Create action plan for improved customer retention and loyalty

All activities within the masterclass will be supported with a workbook to help guide and record activity as well as schedule implementation. In order for delegates to gain the most from the masterclass they should come prepared with as much of the following information as possible:

  • Total number of current and lapsed customers
  • Average customer value per transaction, per year and overtime
  • Goals for each of these values
  • Current customer retention process

By the end of the master class, delegates will be able to:

Create a set of customer retention strategies and systems tailored to their specific business needs.

THIS MASTERCLASS IS AVAILABLE AS A BESPOKE TRAINING SESSION Call the Training Team to discuss your training requirements on:

01604 490470 or email training@northants-chamber.co.uk

Effective Networking

HALF DAY (9.15AM - 12.30PM)

It is not what you know but who you know that counts!

Purpose of this Course

To develop practical networking skills as a well as intregrating networking into sales and marketing processes and acitivities to maximise its effectiveness.

Benefits for your organisation

Practical skill development that supports delegates in maximising the return on investment of time and money for networking activities.

Who is this course for?

This is ideal for businesses and entrepreneurs who see networking as one of their key methods of attracting new business. Particulary for those who will be regulary attending events and whether they are new or experienced networkers.

Topics covered include:

  • Planning your event
  • Who to approach and who not to approach
  • How to break the ice, talking to strangers
  • How to open up conversations, starting relationships
  • Leaving groups with ease
  • Effective follow up after networking

HALF DAY (9.15AM - 12.30PM)

THIS COURSE IS AVAILABLE VIA THE CHAMBER TAILORED TRAINING SERVICE.

For more information call us on 01604 490470 or email training@northants-chamber.co.uk.

Marketing for Beginners

The purpose of the course:

To enable business owners and managers to understand the key principles of Marketing and how to construct their own marketing plan.

Benefits to the organisation:
This commercially focused course will concentrate on how market share can grow through planning an effective marketing campaign.

Who is this course for?

Business owners and any personnel who have direct responsibility for marketing

Topics covered:

  • Marketing v Selling
  • Understanding your market and customers
  • The 4 P’s of Marketing
  • Developing a Brand and USP
  • Creating your pillars of Marketing
  • The role of Social Media in Marketing
  • Creating a Marketing Strategy

This session will be very hands on with delegates focusing on developing their key actions using the ideas and documentation presented.

By the end of the course, delegates will be able to:

Having experienced and reflected on the course input and activities:

  • State the difference between marketing and selling
  • State the 4 P’s of Marketing
  • State the key components of a USP and Brand
  • Create their own Marketing strategy document using their own defined pillars of marketing

Delegates will take away a development plan that defines areas of action to be taken and highlight any areas for improve on and how these can be supported by further training.

(1 day)

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Winning Email Marketing Strategies

1/2 day workshop (9 - 12.30)

Course overview

Learn to use email Marketing to establish rapport, build relationships with customers and generate new business. Harness the effectiveness of Email Marketing, it is quick and easy to do! It is a vital part of the marketing mix to help you stretch your budget further. You are taken step by step through the crucial aspects of email marketing, forming strategies, setting targets choosing the right tools to designing engaging content and improving your Return on Investment (ROI).

Course aim

This email marketing training workshop with give your organisation inspirational ideas how you can increase your response rates and ultimately your return on investment. The training is full of practical advice and real life examples of how simple changes can have a big impact.

Email marketing is still the number one way of converting business. Implementing an email strategy will reduce costs for print, telesales and other traditional marketing methods such as paying for designers and advertising costs.

Find out the do’s and don’ts in this interactive workshop.

Who Should Attend?

Designed for those who are new to email marketing and for those with some experience, this practical “How To” workshop will help you make the most of Email.

Topics covered:

  • The focus of this workshop will be on strategy and the power of email marketing
  • The law and rules with regards to email marketing and data collection
  • The power of consistency
  • How to write a compelling subject line
  • Respecting peoples inbox and having an unsubscribe facility
  • Auto responses
  • RSS Feed integration with your website (tools to make it easy)
  • Data capture tools and techniques, who to analyse your compaigns

What will delegates take away from this course?

  • How to use Email Marketing to make a differnce to your business
  • Build highly targeted and segmented email lists
  • Interpret the numbers from your email marketing efforts
  • Plan for the future developments in email marketing technology

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Social Media Marketing

“The Whole is Greater than its Parts: an Integrated Approach to Social Media”

FULL DAY (9am - 5pm)

The Purpose of the course

Working across LINKEDIN, TWITTER, FACEBOOK and PINTEREST to best fit your marketing strategy.

Bring your own laptop, iPad/ Tablet or Smartphone to gain practical experience with case studies and exercises and develop a strategy across the key social media platform.

This in turn can deliver a clear message to strengthen your brand and customer relationships.

Benefits for your organisation

This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget!

Who is the course for?

All personnel looking to develop an understanding how social media can be utilised to its full potential as an essential marketing tool.

Topics Covered:

  • Defining your business objectives
  • Clarifying your marketing objectives
  • Who are your customers and stakeholders
  • Determining which channels of communication fit them best
  • Does Social Media play a role, if so, which social media
  • Looking at 4 key social mediums: Developing a presence on Facebook for your business, Getting your message out using Twitter, Linkedin: how to leverage opportunities for your business, Using Pinterest to understand your customers
  • An Overview of other social media: Tumblr, Blogs, Google+, Forums and Klout etc
  • Measuring Return on Investment (ROI)

By the end of the course, delegates will be able to:

Pull all these mediums together to create an outline communications strategy with off-line and online marketing tools

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Google Analytics Basics

Half day workshop (9am - 1pm)

The purpose of the workshop:

Our hands on training course will help you get the most from Google Analytics. Bring along a device so you can be logged into your own company’s Google Analytics to facilitate your learning in a real environment. The course only runs with a maximum of 12 people so that our trainer can spend some time advising you on your own personal requirements, allowing you to put them into pratice on the day. We teach you the essentials for monitoring your online marketing and improving your website, along with skills and analytics tips that you will put into practise on a daily basis.

Benefits to your organisation:

Google Analytics doesn’t just provide you with website in-sights; it’s incredibly valuable to the commercial success of your business. From marketing campaign optimisation through to budget allocation, this course will give you direction on how Google Analytics can benefit you business.

Topics covered:

  • Google Analytics: An Introduction
  • Google Analytics Features, Interface
  • Put Stats into Context
  • Analysing Trends
  • Understanding Metrics
  • Audience, Acquisition, Behaviour
  • Google Analytics Goals, Funnels

By the end of the workshop delegates will be able to:

  • How to get started with Google Analytics
  • Understanding Acquistion: How people got to your site?
  • Understanding Audience: Who are these people, anyway?
  • Understanding Conversation: Did your visitors do what you wanted them to do?
  • Managing Actionable Insights and the BIG Picture!

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Selling Effectively on the Telephone

The Purpose of the Course

As the sales world becomes more specific and focused on the telephone, a professional sales approach has become more and more essential. Selling effectively by the telephone can be a very difficult skill to master. This course sets out the logical and very professional ways to achieve the best results with customers. It will give delegates the skills and techniques to become the best in their chosen sales role.

Benefits for your organisation

No company or organisation will survive unless it can sell the results of its service work, manufacturing or resale activities. Thus selling skills are a crucial component in the team mix. This course gives a clear understanding of the essential attitudes, skills, knowledge and methods which are vital to the “Professional Salesperson”. Highly important tools, tactics and special techniques are examined and practised.

Who is this course for?

Sales staff who regularly use the telephone to sell their products or services and wish to improve their ‘hit rates’. People who are new to telephone selling and those who need to discuss and refresh existing skills. All will gain useful skills from this professional sales course.

Topics Covered:

  • Understanding why people buy – and what it is that they are really buying
  • The stages of the sales process. Who do we need to speak to? How to contact them
  • How to consider the customers buying cycle and the long term sale
  • Planning the correct approach for the target order from the target customer
  • Questioning and listening techiques
  • How to maintain credibility and avoid being ‘pushy’
  • Matching needs against benefits
  • Making the proposal and handling objections
  • Closing the sale; asking for the order, the summary close; the choice close

By the end of the course, delegates will be able to:

  • Understand your customer’s real needs and why they want to buy
  • Plan and prepare your sales strategy
  • Be customer orientated
  • Deal with difficult customers and some of their strong-arm tactics
  • Understand and implement a “professional” sales approach to gain more business

What recent delegates said about this course:

“Very worthwhile course, have left feeling more confident & ready to sell, sell, sell!” Impact Recruitment Hayley Pedwell

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Essential Selling Skills

The Purpose of the Course

The art of ‘Selling’, is not the gift of the gab nor charming the birds out of the trees. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self assess your own ability, learn new skills and make more sales.

Benefits for your organisation

Selling is an art, but an art that can be learnt by anyone. People who sell well, simply understand that there is a structure and a process to successful selling and follow it. They also know that to be really successful they must learn to blend their own personality and experience with the sales structure in order to develop their unique style. Nobody buys from robots. Attend this course to understand the underlying structure of selling and begin to assess your own competence in the various component parts of the sale. Then learn where and how to get better and make more sales.

Who is this course for?

  • Anybody who touches the customer in any way.
  • Sales People
  • Service People
  • Front Desk People
  • Engineers who call on customers
  • Managers – Sometimes the most difficult sales are internal!

Topics Covered:

  • Opening Sales
  • Sales Planning
  • Conducting a Sales interview - Overview to body language
  • Needs Analysis- Question / Listening / Business Conversation
  • Overcoming objections
  • Presenting your case
  • Closing Skills

By the end of the course, delegates will be able to:

  • Understand the structure and process of Selling
  • Self assess skill level in relation to the taught structure.
  • Know how to question and actively listing.
  • Understand why clients raise objections and how to handle them professionally.
  • How and when to close a sale

What recent delegates had to say:

“Very good trainer, with excellent subject knowledge & real business experience” Toby Saunders Account Manager

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Selling Skills for Non-Sales Professionals

The purpose of the course:

This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling.

Benefits for your organisation:
It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised and the business grows effectively.

Who is this course for?

Customer facing individuals within any business who have the opportunity to influence prospects, but do not have the skills or confidence to!

Topics covered:

  • The sales process
  • Progressing conversations towards a sales outcome
  • Using influence to obtain a positive outcome
  • Closing with confidence and with conscience

By the end of the course the delegate will be able to:

  • Identify potential opportunities and understand how to turn them into business
  • Utilize basic selling techniques and processes in order to improve customer interactions
  • Employ basic closing techniques with increased confidence

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Successful Cold Calling

Full day programme (9.30 - 5)

Cold calling can be an effective method of delivering sustainable growth for any business, if it is done right.

As Part of the Chamber of Commerce’s continuous development programme and through popular demand we have extended our cold calling workshop in order to deliver an even more effective and comphrehensive training session covering this essential business development discipline.

This highly implementable, practical course starts with an in depth look at cold calling strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.

Course objectives:

By the end of this session delegates will have developed an effective strategy document that will guide them in their ongoing cold calling and also ensure that they develop the systems and reporting needed to ensure they can measure their ROI on this marketing activity.

In addition delegates will have gained and practiced the practical skills required in order to obtain successful outcomes from cold calling activities.

Who is this course ideal for?

Those who need to develop their understanding and their capability in cold calling. Particulary where the business already has sales and marketing processes that cold calling activities must compliment.

Topics Covered:

Morning -

  • The part of cold calling in your business development strategy
  • Systemising your cold calling for ongoing success
  • Defining and measuring your success
  • The secret behind cold calling

Afternoon -

  • Call guidelines and creating your script
  • Taking the next step
  • Practice and skill embedding

With your new found success you’ll even discover that you can enjoy cold calling, especially all the rewards that it brings.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Creative Thinking for Business Growth

Creative Thinking for Business Growth

Half day workshop

The purpose of the workshop:

The quality of your thinking will determine the quality of your future. If you always do what you’ve always done then you will always get what you always got and this half day workshop will give you the tools you need to think differently about your business.

This workshop is highly practical and very hands on. You will experience a range of creative thinking techniques that will increase your options to increase your sales, decrease your costs and improve your levels of service.

Being innovative isn’t limited to only certain creative types of people. We all have creativity within us!

Attend this workshop to unlock your own powers of creativity for the benefit of your customers and your business.

Benefits to an organisation:

Innovation in business is meeting an unmet or unsatisfied need. Thinking differently is essential to increase your productivity and profitability.

Topics covered:

  • Learn about the key patterns of thinking when tackling problems
  • Understand you own preference for problem solving and how to engage with others to problem solve as a team
  • Creative thinking techniques such as: Reverse brainstorming, Random word, Random view
  • Identify the support you will need to take your learning back to work

By the end of the workshop delegates will:

  • Identify their own patterns of thinking when solving problems
  • Be able to think differently to have a beneficial impact on their business
  • Use at least four different creative thinking techniques
  • Apply their learning to increase business growth

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Speed and Effective Reading

One day (9.15 - 5)

The purpose of the course:

Come and discover the techniques that speed readers use to raise their speed from c240 to 1000 words a minute.

How scanning and skimming can help you find the key points in a document and how the six steps of Accelerated Learning can help make all your learning fun and effective.

The “Effective Reading Method” to make dramatic improvements to the way you read with techniques that will challenge the way you think about reading.

The benefits to the organisation:

It is easy to feel overwhelmed by the amount of material we’re expected to read these days. This session will give people the practical tools and techniques that will save valuable time and make them more effective by increasing reading speeed whilst retaining and recalling information.

Who is the course for?

This session is invaluable to anyone that wishes to spend less time reading and more time absorbing and understanding the key facts.

Participants are asked to bring examples of the type of materials they currently read at work to use on the day.

Topics covered:

  • Speed reading
  • Scanning
  • Skimming
  • Accelerated Learning
  • Memory techniques
  • Visual note taking
  • The Effective Reading Method

By the end of the course delegates will be able to:

Use tips and techniques to help them to double their reading speed whilst retaining comprehension.

Improve their effectiveness by knowing what to read and why, how to read it, how to remember it and how to recall it.

This course is available via CHAMBER TAILORED TRAINING call 01604 490470 TRAINING DEPT for details

New - Motivational Coaching

The Purpose of the Course

With time and financial pressures on business, coaching offers an effective way to develop employees and support business growth. The course will equip leaders, managers and employees with the skills required to coach others effectively

Benefits for your organisation

Coaching is recognized as increasing levels of service and productivity within business, increased skills and knowledge for employees and increased skills for managers and employees who provide coaching.

This course will enable training budgets to go further as coaching will help reduce the need for valuable time away from work.

Who is this course for?

Managers and employees who need to develop others will each benefit from this one-day course. The course is highly interactive and will enable participants to practice as well as learn the theory of coaching

Topics Covered:
By the end of the course, delegates will be able to:

  • How adults learn
  • Learning styles
  • What is coaching (v training, counselling and discipline) ?
  • The skills of an effective coach
  • Motivational feedback skills
  • Using the GROW approach to coaching others
  • Skills practice and feedback
  • Action Planning

  • State how adults learn and their own preferred learning style
  • Describe coaching and how it differs from training, counselling and discipline
  • State the skills of an effective coach
  • Use the GROW model approach to coaching
  • Deliver feedback in a motivational and constructive way
  • Demonstrate the skills of an effective coach through skills practice, observation and feedback

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Essential Financial Knowledge for Managers

The purpose of this 1 day course:

Virtually every manager needs to have an understanding of how financial figures under-pin the activities of every business or organisation.

Finance is the common language of costing and pricing, impact of profit and loss, valuation of assets and liabilities. All these must be a part of even the most specialised decision making process.

A lack of a basic appreciation of financials can lead to very difficult times, even business failure!

Benefits to the organisation:

The course improves the understanding of costing, pricing, estimating, quotations and the difference between profit and loss.

Who is the course for?

Every manager who feels that the financial people sometimes talk in a foreign language!

Topics covered:

  • Typical financial documents for a business, organisation or charity.
  • Specimen accounts; brief investigations to see the profit or loss, assets, liabilities and capital base
  • Cash flow; why and where is it different to profit and loss issues
  • Costing methods; how much will it cost us?
  • Pricing methods; the advantages and pitfalls
  • Budgets; how and when, structure examples and how to use them
  • Time will also be allowed for discussion points relevant to all participants

    By the end of the course, delegates will be able to:

    Improved ability to make decisions and proposals, that are based on their specialised operational analysis, knowledge of technology and planning, which is supported by a capable financial appreciation.

    Recent attendees said the most effective parts of the course were:

    “Costing & pricing methods, helps me with my current role”

    “Knowledge about profit & low and how it impacts on the business”

    “Understanding the importance of budgets, costs and cashflow”

    “Understanding the areas of the business that require further attention”

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Team Motivation - in difficult times!

    FULL DAY COURSE (9.15AM - 5PM)

    The purpose of the course

    Motivation is a powerful tool which can be used to make your organisation more successful! It empowers individuals and teams to work cooperatively and creatively together. Motivated employees are known to be more focused and productive.

    This course aims to increase the productivity of individuals by teaching them a number of tools that they can easily use during or even after the course to understand themselves better.

    By combining these three related fields, Motivation, Persuasion and Creativity, supporting staff to systematically analyse their work life and feel excited about it, will increase their throughput.

    Benefits for your organisation

    Understanding what makes your employees tick is crucial to running your business!

    A motivated individual and team, understands the business vision and mission statement and where they fit within. Motivation leads to more productivity, a great sense of job satisfaction and a feeling of being supported and valued.

    Potentially leading to a reduction in staff absenteeism and turnover.

    Who is the course for?

    For all managers, team leaders and personnel who are responsible for managing others or working within a team.

    Topics covered:

    • What is the impact of goal oriented thinking on your productivity and satisfaction
    • How to increase your self confidence and create a positive mental attitude
    • How does persuasion work
    • How people get motivated and how can you use this knowledge to persuade them
    • How to structure your sentences to persuade others
    • How to use positive psychological methods such as NLP to boost confidence
    • How to persuade others using the 7 step persuasion techniques
    • What is creativity
    • How to use simple, yet powerful technique, to generate new ideas
    • What are ceativity show stoppers and how to tackle them

    By the end of the course delegates will be able to:

    • Have the confidence to put the theory of motivation into practise to create a motivated and successful workforce
    • Understand what motivates others
    • Have an understanding of the impact of goal setting
    • Use tools and methods to become more persuasive
    • Instill convidence in others and the value of their contribution
    • Develop a plan of action for their workplace

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Train the Trainer

    2 DAY COURSE

    Purpose of the course

    To give staff who have recently been employed in a position of a trainer, or who are expected to train other staff in any areas such as procedures, skills or other core functions e.g. customer service or health and safety, the ability and confidence to deliver first class training.

    Benefits to the organisation

    Economics - training can be delivered in house by existing staff rather than staff attending training courses. Improved staff productivity, morale and increased skills.

    Who is this course for?

    Staff who will be involved in a training role with little or no experience.

    Topics covered:

    • What’s training?
    • An overview of learning theory - learning cycle and styles
    • Designing a training course
    • Planning a training session
    • Developing training materials - written, PowerPoint, visual aids
    • The importance of preparation
    • Delivering the training

    By the end of the course delegates will be able to:

    • Identify the basic principles of how people learn
    • List steps to designing a training course
    • Plan effective training sessions
    • Demonstrate different methods of training delivery
    • Show an example of how to make the learning stick
    • Awareness of the importance of training evaluation
    • Ways to design new training materials and visual aids
    • Understand the importance of preparation
    • Show ways to motivate reluctant learners
    • Demonstrate confident delivery skills
    • Show how to deal with difficult situations

    This course can also be delivered as a bespoke Train the Trainer course with further emphasis on company requirements for example:

    Train the IT Trainer - suitable for delegates delivering IT training on all computer software packages
    Train the Customer Service Trainer - suitable for delegates how will be training customer service skills
    Contact the Training team for further details on this tailor-made training service - 01604 490470

    Testimonials:

    “Enjoyable relaxed course that left me confident that I can plan and deliver effective training of technical subjects” Alemare Solutions LTD Paul Forsythe MD

    2 DAY COURSE

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    How to hold difficult conversations - we need to talk!

    The purpose of the course

    Sometimes we put off having difficult converstions; we either ignore them of push them under the carpet. This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.

    Benefits to the organisation:

    It is imperative that staff and management are skilled in having the conversatons that we don’t want to have. These conversations tend to be pivotal to the success of the individual, team and overall organisation. This is a must do course!

    Who is this course for?

    This course is useful for all levels of staff and management.

    Topics covered:

    • Types of conversations people find challenging and why
    • What holds us back - our emotions and thoughts
    • Perceptions and assumptions
    • Listening skills
    • Communication skills
    • A simple structure how to hold a difficult conversation, tools, techniques & best practice

    By the end of the course:

    • Confidence to hold a difficult conversation effectively
    • Become aware of what gets in the way
    • Develop strategies to become aware of assumptions and perceptions
    • Greater awareness of own communication style
    • Tools and techniques of best practice

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Resilience in the Workplace!

    FULL DAY

    The Purpose of the Course

    This course will allow you to achieve your goals and objectives despite being under significant pressure.

    It will enable you to recognise and manage stress levels in yourself and others and come away with techniques to reduce stress and create a productive and focused environment.

    Benefits for your organisation

    In times of change and growth it’s becoming increasingly important for individuals to have resilience skills.

    Personal resilience is the capacity to maintain well being and work performance under pressure, including being able to bounce back from setbacks effectively. Our natural resilience is a combination of personal characteristics and learned skills.

    The course is designed to help delegates understand, build and develop their resilience in order to respond effectively to the challenge of their roles.

    Who is this course for?

    All staff who would like to be able to manage situations when pressure becomes stress.

    Topics covered

    • Recognising what is positive stress and what is negative stress
    • Recognising the signs of when stress can cause illness
    • Using techniques to gain resilience
    • Tips on how to reduce stress levels
    • Change stressful situations into positive ones
    • Discuss the type of situations that cause stress
    • How our attitudes, beliefs and behaviour can build resilience to stress
    • What happens to our mind and body when we overload it with stress and how to protect ourselves
    • Use techniques to show how to reduce stress levels and build resilience

    By the end of the course, delegates will be able to:

    • Understand their personal resilience
    • Use a range of tools to enable them to build resilience
    • Recognise stress behaviours in themselves and others
    • Work on a plan to reduce stressors

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.uk

    Managing change

    The purpose of this course:

    The course will equip managers to plan and implement change effectively, taking into account human factors and feelings. Managing this aspect of change is essential to enable businesses to survive in today’s competitive world.

    Benefits to the organisation:

    The course based on the latest neuroscience research, will enable organisations to plan and implement change effectively. Very often the impact of change on individuals and teams can be overlooked. This course will enable organisations to achieve change more rapidly and with better results.

    Who is this course for?

    Business leaders and or/ managers who are leading change in their organisations.

    Topics covered:

    • The formula for change
    • The change management process
    • Force field, Stakeholder and RACI analysis
    • Neuroscience research impacting change
    • Change management perceptual positions
    • Case studies of organisations that have successfully implemented change
    • Action planning for successful change implementation

    By the end of the course delegates will be able to:

    • Plan effectively for the implementation of change in their business
    • Use change process tools to plan change effectively
    • State and apply the latest research available to manage the human side of change
    • Create a practical action implementation plan of change for their own business

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Negotiation Skills

    The purpose of the course:

    Negotiation is an activity that most people engage in every day in the business environment but the process and intricate subtleties involved are rarely considered. Successful negotiation is achieved by good planning, the appropriate use of power, the use of tactics and techniques, and the role of the negotiation team. This course explores the ways of approaching the negotiation, to conduct it and how to achieve successful outcomes for all parties. Also covered is personal impact, soft skills and business awareness.

    This course is highly interactive and provides delegates with the opportunity to examine the skills and behaviours of a good negotiator.

    Benefits to the organisation:

    We all have to negotiate, sometimes it’s ‘hard’ negotiation like the price for a service, sometimes ‘soft’ like who is doing what in a team. This is designed to help participants prepare effectively and manage the process of negotiation confidently and achieve agreement.

    Who is this course for?

    This course is suitable for those new to negotiating, who are looking to develop their skills and self confidence particulary on a 1-1 basis, for customers, suppliers and colleagues both inside and outside their organisation.

    Topics covered:

    • Personal Impact
    • Power of Negotiation
    • Tactics and techniques
    • Negotiation process

    By the end of this course delegates will have an increased awareness of:

    • The essentials of negotiation, how to manage the process and the importance of planning
    • The pros and cons of tactics and techniques
    • Personal impact and the power of negotiation, including teams

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Personal Development

    The purpose of the course:

    To help individuals improve professionally and personally with an in depth and practical insight into their own unique style of management and leadership.

    This one day workshop is designed to help individuals understand their own working style and how it impacts on others. By developing their interpersonal skills it can improve team development by creating a more positive and productive environment.

    Benefits to an organisation:

    Modern business needs transformational leaders: leaders who focus on more than just running the business of today, but can visualise how they are going to realise the business future. This workshop helps business leaders maximise their personal impact so that they lead with passion, with vision and with integrity. They’ll also understand their strengths, their weaknesses and how their style impacts their colleagues. If your business needs high-performing teams at the top of their game, you need transformational leaders to help them get there.

    Who is the course for?

    Any individual seeking to gain personal insight into their own strengths and unique style of management and leadership.

    Topics covered:

    • How to understand the building blocks of personality, traits and drivers
    • An understanding of their own unique personality
    • How to develop your skills to drive personal and team performance
    • How to improve communication and leadership skills
    • How to create better personal and professional relationships

    By the end of the course delegates will be able to:

    • Have an insight into themselves and their colleagues
    • Uncover meaning in preferences and behaviour
    • Learn to adapt and connect with others to create strong and effective relationships
    • Develop appropriate communication and leadership styles to maximise individual, team and organisational performances

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Effective Appraisal Skills and formal Interviewing

    FULL DAY (9.15AM - 5 PM)

    The Purpose of the Course

    Effective performance management is key to people’s motivation and the delivery of good work. Often called Appraisal, such processes include constructive feedback and effective goal setting aligned to the organisation’s business objectives. This workshop explores the effective appraisal process and gives the opportunity to practise giving feedback and setting realistic, time bound objectives.

    It also covers the differences between recruitment, counselling, disciplinary and performance management interviews. Such face to face discussions and fact finding meetings are common in the workplace, but can have very different purposes. The workshop provides an understanding of how to plan, prepare and deliver them in order to reach desired outcomes, including action planning and follow ups where required.

    Benefits for your organisation

    This course outlines the benefits of appraisal, shows how to prepare and deliver effective feedback and how to agree clear, challenging goals.

    Who is this course for?

    It is suitable for those responsible for the motivating and development of personnel, in order to achieve business goals and to retain good staff.

    Topics covered

    • How to plan and prepare for appraisals and other interviews to get the outcomes you want
    • Interview practice
    • Constructive feedback processes and practice
    • Setting clear SMART goals
    • Reviewing progress
    • Fact finding, questioning styles and effective listening
    • Impact of body language

    By the end of the course, delegates will be able to:

    • Know how to hold a formal meeting using an appropriate style
    • Plan, prepare and deliver effective appraisals and other formal interviews
    • Prepare for and deliver an appraisal
    • Give people clear constructive feedback
    • Develop and agree effective measurable goals
    • Understand the impact of feedback and goals on motivation
    • Question and listen effectively
    • Understanding body language

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Successful Supervisory Management

    2 DAY COURSE

    How do you get the best out of your workforce? Do you know what motivates them to perform that little bit better?

    This course will introduce you to some tools and techniques that will help you to improve the performance of your team.

    Why Attend?

    The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibility in working. It is essential training for established and newly appointed supervisory staff. It is vital training for anyone about to become a supervisor.

    Who should attend?

    Supervisors, team leaders and anyone responsible for leading a group of workers.

    By the end of the course, delegates will be able to:

    • Understand the role of the supervisor
    • Manage the transition from team member to team leader
    • Identify their strengths and areas for development
    • Improve group motivation
    • Train and develop people to do new tasks more quickly and more effectively
    • Develop a more flexible workforce
    • Set effective and motivating objectives

    Topics Covered:

    • Build your own confidence in leading the team
    • Learn to train and coach team members effectively
    • Plan and organise your work for greater output
    • Deal with your existing supervisory issues

    2 DAY COURSE

      Recent delegates testimonials :
      “It’s a brilliant way of tackling everyday problems and improving your confidence” Sayjal Patel, Newlyn PLC
      “Great course, left with the materials to implement good management in the workplace” Luke Makepeace, Newlyn PLC

      “Very good course, thought provoking, very good tutor delivery style” Corine Jacob, Dachser Ltd

      For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Managing Your Workload

    The Purpose of the Course

    Take a day to reassess the purpose of your role and how to achieve the key tasks. Look at ways to manage the less productive tasks and then pick up lots of tips and techniques to help make things run more smoothly (one simple technique has saved many previous participants over an hour a week)! Take away a list of practical tasks and habit changes that you know will make a difference to the way you work.

    Benefits for your organisation

    Today’s working environment seems to demand more of people in less time with fewer resources and it becomes easy to get overwhelmed and lose sight of the priorities. This workshop will give you the opportunity to think about your role and identify the tasks that really get results. It then gives tips and techniques on how to spend more time on these tasks, and less on the others – it also looks at the tools that are available to help get you organised, and how to get the best out of them.

    Who is this course for?

    Anyone who has some discretion about how he/she uses time – it is also helpful if participants have been in their current assignment for at least two months.

    Topics Covered:

    Setting priorities

    • “What am I here for?”: job purpose
    • Identifying the active tasks and ways to spend less time reacting
    • Important versus urgent matrix
    • Batching and scheduling techniques
    • ‘Busy’ tasks: how to recognise and eliminate them
    • Managing ‘monkeys’
    • Tips and techniques for effective delegation

    Planning tasks, ‘to do’ lists and diaries

    • Task planning
    • Daily planning: managing the diary and ‘to do’ list
    • Outlook tips and techniques
    • Recognising and overcoming procrastination

    Managing Time Wasters

    • Dealing with ‘drop-in visitors’ and long-winded ‘phone calls
    • Desk management and handling paperwork and e-mail

    By the end of the course, delegates will be able to:

    • Understand the importance of making time to plan.
    • Establish the key tasks needed to achieve effective performance.
    • Reduce and manage the reactive and less productive tasks.
    • Set effective priorities.
    • Set up an effective system to manage task lists, ‘to do’ lists and diaries.

    Recognise and deal with procrastination.

    Manage the time wasting elements of their role.

    Set up an effective system to deal with paperwork and e-mails.

    Use diaries, calendars and emails more effectively.

    This is what recent delegates had to say about this course:

    “Thank you for a very informative, professional and enjoyable course” Sandra Smith, Michael Jones Jeweller

    “Good to have interactions with others facing similar challenges, valuable course content, fast paced & relevent” Knights of Old

    “Feels like a 9 year weight & problem now has a solution, excellent tutor” Chris Althorpe Webforma Studios Ltd

    “Some very useful information, what I specifically came for and delivered at the right pace!” Phil Sheldon, SATRA Technology Centre Ltd

    “Very practical and will apply the learning to my career and personal life” Tawanda Chikwanha Technical & Development Services Ltd

    “Very worthwhile, looking forward to putting ideas into practice” Phil Reed Optimax Ltd

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Project Management

    Project Management (2 days)

    The Purpose of the Course

    To provide a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the “jargon”.

    Benefits for your organisation

    This will give staff the skills to strategise a project, plan all aspects of the delivery in a controlled sequence using proven tools and techniques.

    They will be able to follow a project management method such as the principles of Prince 2.

    Who is this course for?

    This is aimed at new and aspiring project managers and any personnel tasked with managing projects within their role. This will be beneficial no matter how big or small the projects!

    Topics covered:

    • Defining projects and project management
    • The role of the Project Manager
    • Project definitions and their relevance
    • The 4 or 8 phases of a project
    • Project Milestones
    • Laying out the Project
    • Managing Virtual Teams
    • Project management tools, risk assessment and management
    • The Tom Peters priority matrix
    • Monitoring, tracking and reviewing progress
    • Bringing the project to a successful close

    By the end of the course, delegates will have:

    • The principals of phases including definition, planning, implementation and completion
    • Understand the project teams and managers role
    • Use tecniques and tools to plan, monitor and control the project
    • To collect information and evidence to show successful outcomes

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Managing Conflict

    The purpose of the course (1/2 day)

    Conflict is inevitable, people disagree, argue and sometimes this is conflict.

    Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.

    The important question is how well to handle conflict situations? Some people are too pushy and say too much, some are too passive and say nothing.

    The best way to resolve conflicts is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high emotional approach or avoidance.

    Benefits to the organisation:

    To develop a rational team able to reason and communicate effectively.

    Who is this course for?

    All personnel needing to work with others more effectively when having to manage conflict situations.

    Topics covered:

    • Background to conflict
    • Recognising the signs of conflict situations
    • Anticipating and responding to conflict
    • Fear reactions, assertiveness and cooperativeness
    • Tools, skills and strategies
    • Competing, collaborating and compromising
    • Resolution

    By the end of the course delegates will be able to:

    • Use tools to identify positions, point of disagreement and causes of conflict
    • Identify the key components present in all angry confrontations
    • Recognise the different stages of conflict escalation
    • Maintain composure when responding to conflict and aggression, use skills to manage words, phrases and body language
    • Demonstrate skills to stay calm and manage angry behavior

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Rules of Origin: Preference and Non Preference

    NEW BCC accredited course!

    The purpose of the course:

    To explain the subject of origin which is essential to understand as the country in which a product is made can effect the import duty that is applicable. Also the non preferential rules for determining the country of origin of goods in accordance with the provisions of primary rules and residual rules. We will identify the preferential origin rules for your own specific products, in order to determine if they meet preference according to the relevant EU free trade agreement.

    Benefits to the organisation:

    As an exporter, you can help your customers in some countries to import your goods more cheaply under preference. As an importer, you can select preferential origin goods in oder to reduce your import duty rates, which in turn will reduce your import VAT. Non preferential rules are used for all kinds of commercial policy measures, such as anti-dumping duties and countervailing duties, trade embargoes, quantitative restrictions, tariff quotas etc.

    Goods are frequently detained and delayed at customs borders due to incorrect declaration of origin, which effects relationships with customers and can delay payments.

    Who is the course for?

    Any personnel preparing export or import documentation, dealing with customer queries, gathering of origin evidence would gain great benefit from attending this course.

    Topics covered:

    • Wholly produced and sufficiently processed, last substantial transformation
    • Origin rules for change of origin
    • HS codes and tariff headings and chapter digits
    • Tariff and preferential duty rates
    • EUR-1, low value invoice declaration
    • Approved exporter status
    • Originating material and non originating material
    • ATR and free circulation
    • Free trade agreements
    • GSP, pan European Mediterranean
    • Cumulation: Bilateral,diagonal and full
    • Donor country

    By the end of the course delegates will be able to:

    Appreciate the legal basis for the non preferential rules of origin. Understand how to determine the origin of a product where two or more countries are involved in the production of the finished product. Comprehend the rules for declaring preferential origin, specific to own product range. Know how to complete the various origin and preference documents.

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Customs Special Procedures: Focusing on Inward Processing (IP) & Outward Processing (OP)

    Customs Special Procedures: Focusing on Inward Processing (IP) & Outward Processing (OP)

    The purpose of this course:

    To look at the roles of processing to identify if trade could be more competitive. Processing can be anything from repacking or sorting of goods, to the most complicated manufacturing.

    With IP you could benefit from duty being relieved on imports of non EU goods, which are to be processed in the Community then put to eligible disposal. Relief can be obtained from customs duty, specific customs duty, anti-dumping duty, countervailing duty. Alternatively goods can be diverted to free circulation, at the rate of IP goods or compensatory products. Under the new Customs Law, The Union Customs Code, compensatory interest is not due. However, a financial guarantee is required for potential debt. With OP we shall explain how you are allowed to claim relief from customs duty on the EU goods which have been exported for process, as long as you can show that the exported goods were used to produce, or are incorporated into the products you are importing. OP does not extend to excise duties, but you may be able to pay VAT on a reduced value for goods that you have previously exported if you can satisfy the conditions for this.

    We shall also discuss other Customs Special Procedures. The UCC impacts on these Special Procedures, come and learn about how the changes may effect you and your business.

    Benefits for your organization:

    IP provides relief to promote exports from the EU and assist Community processors to compete on an equal footing in the world market. Learn about IP system for infrequent use ( now referred to as Authorization by Declaration), together with how to apply to become IP Authorized for frequent users. Learn how the UCC impacts on both IP and some aspects of OP.

    Who is this course for?

    Those personnel who are responsible for procedures and record keeping as well as those operating RMA departments and services. IP and OP traders will be audited by HMRC, it is therefore vital that procedures are fully understood and a full audit trail maintained and evidenced.

    • Import and Export Customs clearance entries SAD/C88
    • Tariff and classification, Commodity codes and CPC codes
    • Eliglible disposal & rate of yield, MCP / SCP
    • Relief from Customs Duty, Import VAT
    • IP Authorization by Declaration, IPR Authorized
    • Equivalence, Prior Export equivalence, with or without triangulation
    • Economic codes (New UCC codes) usual forms of handling
    • Standard Exchange systems
    • Other customs regimes; ATA carnets, RGR, End use, Customs warehousing
    • How the new Customs Law, Union Customs Code (UCC) impacts on all the above

    By the end of the course, delegates with be able to:

    Take control of their imports and exports. Be able to clearly and confidently instruct Freight Forwarders/Clearing Agents. Keep spreadsheets and records of all IPR & OPR movements, to ensure you will pass Customs Compliance Audits.

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Export License Control and Incoterms

    BCC ACCREDITED COURSE

    The purpose of the course:

    This is your opportunity to understand the comprehensive aspects of International Commercial Terms (Incoterms). If you do not know your DAP from you DAT, or get confused over FOB versus FCA, then this is the course for you!

    We will guide you through each of the Incoterms, explaining the costs involved and whether these should be met by the seller or the buyer. We will identify the transfer of risk points for each of the 11 terms and clarify the issue of insurance.

    Then we will enter the world of Export License Controls, explaining the roles of BIS (Business innovation and skills) and their SPIRE system. Whether you are selling military goods, or dual use items, or are not sure, we will explain the classification process and the importance of end user undertakings. How Export license rules stretch to encompass software, technology and beyond.

    Benefits for your organisation:

    A unique opportunity to understand the costings and risk when moving goods. The new Incoterms 2010 rules will be examined in detail, ensuring awareness of which 4 terms have been removed and the 2 new additions. This is an opportunity to understand the comprehensive aspects of the International Commercial Terms and avoid disputes with your customers. Together with an essential study of the Export license rules to ensure awareness and compliance.

    Who is the course for?

    This one day course is suitable for all exporters, whether you are exporting goods, technology or software. Incoterms is a physical movement of goods, but exporting licensing has a much wider remit.

    It is vital that you meet your responsibilities as an Exporter and have an awareness of financial sanctions.

    Topics covered:

    • Incoterms 2010 in depth : EXW, FAS, FCA, FOB, CPT,CFR,CIP,CIF,DAT,DAP,DDU
    • Delivery and transfer of risk
    • Cost build up
    • Insurance issues
    • Export Licenses
    • BIS (Business Innovation and Skills), ECO (Export Control Office)
    • SPIRE system
    • Different types of license
    • End user undertakings

    By the end of the course, delegates will be able to:

    Have the knowledge of how to search whether or not an Export License is required. Determine the different licenses available and when each are applicable. Log on to your SPIRE account and be confident about Eport License requirements.

    Recieve export control notices to ensure your are kept up to date with changes in regulations.

    DELEGATES COMPLETE A LEARNING ASSESSMENT FOR SUBMISSION TO THE BCC ACCREDITATION AWARD

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Finance options: Focusing on Letters of Credit

    BCC ACCREDITED COURSE

    The purpose of the course

    Getting paid is a vital part of the sales transaction, so join us to explore the options and reduce the costs involved. We will teach you how to tighten up the security of payment and understand the roles of the banks, so you realise how you can influence the speed of the movement of money. We will help you understand the intricacies of credit and collection transactions, so you can appreciate how to control your goods with your documents. Delegates will learn why, when and how to use documentary Letters of Credit (LC). This master class will guide you through the complexities of LC rules and regulations, so you can be proactive with advance terms and conditions and encourage LC clauses that work for you. The role of documentary collection will be explained, as well as sight and terms drafts, plus discounting. Practical tips are offered thoroughout the session, as well as real life examples.

    Benefits for your organisation

    Whether you are a small company, SME, or large global trader, getting paid is vital. Companies will learn how to tighten up their security of payment and understand the roles of the banks, thus realising how they can influence the speed of the movement of the money. This will enable companies to get paid more swiftly and at the same time reduce high bank charges.

    Who is this course for?

    This course will be beneficial to those already using Letters of Credit and documentary collections,as well as those considering these payment terms.

    The mystery will become clear, so all attendees will increase their confidence in using these instruments of payment.

    Topics Covered

    • LC formats and types, irrevocable and confirmed
    • Opening and advising procedures, presentation of documents and time constraints
    • LC receipt, checking and amendments
    • Sight and term, reimbursement
    • Part shipment, stage payment, service LC
    • LC types, back to back, transferable, revolving, standby
    • UCP600 customs and practice for documentary credits
    • Documentary collections, consigning, protesting
    • UCP522 rules for documentary collections

    By the end of the course, delegates will be able to:

    Understand the intricacies of cedit and collection transactions. Appreciate how to control their goods with their documents, giving more security and speed of payment. Avoid discrepancies and be able to achieve right first time document presentation, together with prompt payment.

    We will take the mystery away so you anc feel confident and in control. This course will ensure you gain an appreciation of the methods of payment, focussing on letters of credit and documentary collection.

    You are welcome to bring your own examples of LC to the course for discussion and shared experiences.

    DELEGATES COMPLETE A SHORT LEARNING ASSESSMENT FOR THE BBC ACCREDITATION AWARD

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Import : Compliance and Savings

    BCC ACCREDITED COURSE

    The Purpose of the Course

    Whether you import components for manufacture, or buy to sell, or offer a repair/upgrade service, join us to understand the rules and intricacies of moving the goods around. Be advised when Import duties and taxes are applicable and look at the ways to reduce or even abolish these charges. We will consider the different custom regimes, including ATA Carnets, IPR (Inward processing relief), OPR (Outward process relief) and RGR (Return goods relief) etc. Together we will view the tariff and comprehend how to classify your goods. Learn about customs procedure codes and the rules of valuation. Understand how to read your import entries to ensure you will pass customs compliance audits. Discover about AEO (Authorized economic operator) status, let us advise you what is involved and examine the requirements. Learn about the customs changes on the horizon. We’ll condsider diferent Customs Regimes, brief look at ATA Carnets, Inward & Outward Processing and Returned Goods Relief, End Use, and Customs warehousing. We shall discuss the new Customs Law, the Union Customs Code, Authorised Ecomomic Operator and how it can be beneficial to your business.

    Benefits for your organisation

    This comprehensive course provides a clear explanation of Import practices and terminology as they relate to the UK company in the role of buyer. In addition you will have an awareness of the Customs changes due on the horizon and the implementation of Authorized Economic Operator.

    Who is this course for?

    Those personnel involved with imports, in accounts, purchasing and shipping departments. It also benefits managers of departments responsible for company policies, practices, administration and compliance.

    This one day course will appeal to those responsible for customs compliance, whether you are working for an international company or are a small sole proprietor, these changes will affect you and your trade and could help save money.

    Topics Covered:

    • Import customs clearance entries and licenses
    • Tariff and classification of goods, commodity codes and CPC codes
    • Payment of duty and VAT
    • Duty reduction due to preference origin
    • Duty increase due to anti dumping
    • ATA carnets, IPR, OPR, RGR, customs warehousing
    • Intrastat SSD
    • Essential record keeping
    • A E O
    • Customs changes on the horizon

    By the end of the course, delegates will be able to:

    Trade internationally with more confidence and awareness.

    Communicate meaningfully with buyers, suppliers, carriers and clearing agents.

    Understand the overall procedures, practices and terminology common in international transactions.

    Know how to read your import entries to ensure you will pass customs compliance

    DELEGATES COMPLETE A LEARNING ASSESSMENT FOR SUBMISSION TO THE BCC ACCREDITATION AWARD

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Export Procedures and Documentation

    BCC ACCREDITED COURSE

    The purpose of the course

    This course takes a deeper look at the necessary documents you will have to master if your business is to make a success of exporting. The spotlight will be shone on the many varied documents required in International Trade, highlighting which ones are important and why. We will ensure you feel confident about your quotations and understand the Export Procedures. We will follow the trail of actions and paperwork to become an expert Exporter. We will help you indentify which documents to raise, which modes of transport to use and where to go for advise and assistance. With so many forms, we will show you which ones are important and why by completing the right one’s at the right time, in the right place, you will enjoy a smooth customs clearance and accurate audit trail for Export Compliance. We shall make a brief reference to the New Customs Law, the Union Customs Code and how this affects EU trade and Export out of the EU.

    Benefits for your organisation

    The course will deliver a comprehensive insight into the documentations used at every stage of the Export process. By completing the right forms, at the right time, in the right place, using the right incoterm, you will benefit from smooth customs clearance and ensure success in International Trade.

    Who should attend?

    Those involved in the setting up export contracts, processing export documentation and organising the shipment of goods and receiving payments.

    The course is suitable as a start up for beginners and as a refresher course for experienced Exporters.

    Topics covered include:

    • Quotations, proforma invoices, commercial invoices, CCVO
    • Certificates of origin, EC and Arab British, certification and legislation
    • Preference of origin rules, EUR1 and ATR
    • Preshipment inspection, packaging restrictions
    • Transport documents, airwaybills, bills of lading, CMR notes
    • Export customs clearance entries SAD/C88
    • Intrastat despatch, ES sales list
    • Brief reference to UCC and the effects on Exports out of the EU

    By the end of this course, you will be able to:

    Feel confident you are completing the correct forms, in the correct way, for the correct reasons. Ensure you are retaining accurate records for proof of removal.

    DELEGATES COMPLETE A LEARNING ASSESSMENT FOR THE BCC ACCREDITATION AWARD

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    NEW Union Customs Code & AEO

    Changes to the Customs Law are on the horizon - Changes which affect YOU and YOUR INTERNATIONAL TRADE

    New Union Customs Code was implemented on 3 May 2016 - Are you ready for the FINANCIAL impact on YOUR BUSINESS?

    This 1/2 day workshop informs you of changes in how HMRC will treat your imports and Export after the new Customs law was implemented on 1 May 2016 (EU), on 3 May 2016 (UK).

    This will affect all Traders, Importers, Exporters, Manufacturers, Freight Forwarders - everyone involved in the Supply Chain.

    The main changes include:

    Valuation rules for imports into the EU

    • Earlier sales rules are removed - last sale shall apply
    • Royalties and licence fees to be included - where conditional on seller or buyer
    • Euro10 waiver of Customs Duty - de-minimis exemptions are removed

    Mandatory Guarantees for imports to most special procedures

    • Potential debt to be guaranteed for inward processing, outward process, customs warehousing, temporary admissions, temporary storage
    • Guarantees are at full rate of duty, not preferential rate, changes apply within many of these special procedures

    Inward processing “Simplified” becomes “Authorisation by Declaration”

    • Maximum use 3 times a year
    • Goods only released against a Guarantee

    Deferment Authorisation Number (DAN)

    • Actual debt can be rolled up with Potential Debt in a Comphrehensive Guarantee

    All Communications to be Electronic

    • Communications between HMRC and Traders (Economic Operators)

    Low value Bulking Import Authorisations no longer valid

    • LVBI will only be entered using an SDP Authorisation

    Some of these changes shall occur on 3 May 2016 and some changes are subject to Transitional Arrangements

    How can being an Authorised Economic Operator (AEO) help? AEO can help you support your business:

    • By reducing some of the additional costs
    • By mitigating the more burdensome procedures

    Find out how these changes affect your business: Are you eligible to apply for a waiver from Manadatory Guarantees for Potential Debt?

    Are you eligible for a reduced Guarantee on your Actual Debt? How can you become an AEO?

    Attend this workshop on the 11 August to find out how these changes will impact on your business - Act now before it is too late!

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

    Microsoft Publisher

    The Purpose of the Course

    Publisher will help your employees create and develop a wide range of publications and marketing materials for your organisation. This course will help guide the delegate through the process of developing materials through the use of Publisher.

    Benefits for your organisation

    Delegates will be able to produce and publish material that is of a high quality to truly represent your organisation in a professional manner. The course will enable delegates to efficiently create and customise a wide variety of materials for your businesses specific needs.

    Who is this course for?

    The course is suitable for people requiring the knowledge to put together designs using Publisher.

    Topics Covered:

    • Overview-The screen, tools, viewing, moving, zooming and using foreground and background views
    • Setting Up-Publication settings, adding, copying and deleting pages. Page setup and options
    • Text and WordArt
    • Tables
    • Pictures and Shapes
    • The Design Gallery-Adding objects, formatting objects and replacing objects
    • Arranging Special Effects
    • Customising-Setting defaults for objects and text editing. Publisher options
    • Printing

    By the end of the course, delegates will be able to:

    • Understand the Publisher environment
    • Set up Publisher pages and add or delete as necessary
    • Enter text, including word art
    • Insert tables into your document
    • Add pictures and different shapes to your document
    • Utilise the Design Gallery to make your documents stand out
    • Provide your documents with special effects
    • Customise your documents
    • Print your documents effectively

    Call the Training Team to discuss your training requirements 01604 490470 or email training@northants-chamber.co.uk

    Microsoft Office 2010 Overview

    1/2 DAY COURSE

    Who is this course for?

    The course is designed to provide delegates with a fast paced conventional introduction to the new 2010 features covering Word & Excel. By the end of the course delegates will develop the skills necessary to confidently work with the new applications.

    Prerequisites

    Delegates should have a basic knowledge of computers.

    General new features

    A first look at the new look and feel of Office 2010

    • The ribbon, tabs & contextual tabs
    • Dialog box launcher
    • Using & customising the quick access toolbar
    • The microsoft office button
    • Compatibility mode and converting

    Word Training

    • Introduction to new icons
    • Live preview
    • The zoom bar
    • Working with and understanding themes
    • Adding the developer tab
    • Word art & smart art
    • New headers, footers & page numbering
    • Thumb nails

    Excel Training

    • Additional icons
    • New chart features
    • Status bar changes
    • Conditional formatting new features
    • Sorting and filtering data
    • Freeze panes
    • Page layout view

    Call the Training Team to discuss your training requirements 01604 490470 or email training@northants-chamber.co.uk

    Advanced Access

    The purpose of the course

    A business can get real benefits by understanding how to use databases. With an advanced understanding businesses can apply data cleverly across all business functions, helping the effectiveness and efficiency of an organisation.

    Benefits for your organisation

    This course will really benefit any employee who has to work with data. The course will teach them the basic tools and techniques of Access that can save time but will also improve the presentation of data, aiding the analysis and interpretation of data.

    Who is the course for

    The course is suitable for those with an existing knowledge of Microsoft Access equivalent to the topics covered in the introduction course wishing to enhance their existing skills. This course is based on building on the relationships and creating front end user friendly forms. Delegates should have a basic knowledge if the Access Introduction Course.

    Topics covered

    • Table relationships – types of relationships, join types and referential integrity
    • Advanced queries – query a database, calculated queries, action queries, multi table queries and cross tab queries
    • Report/Form enhancement – advanced forms and reports, creating sub reports/forms, calculated fields, headers and footer, calculated fields/functions and adding additional controls
    • Database automation – working with macros and events, creating/running reports, assigning macros to events and auto exec macros
    • Database administration – controlling databases, compact and repair, backup/restore databases, protecting databases and setting security

    By the end of this course you will be able to

    Work effectively with table relationships, queries, reports, automation and database administration. Simple macros will also be explored all of which culminate in more effective analysis, interpretation and presentation of data.

    For more information, or to book a place on this course, call us on 01604 490470 or email training@chambermk.co.uk. Chamber members can book online.

    Introduction to Access

    The purpose of the course

    Databases provide the foundation for lots of various business activities including marketing and the monitoring of business performance. It is imperative that databases are understood and used appropriately for these activities to be successful.

    Benefits for your organisation

    This course is ideally suited for those that need to gain a comprehensive introduction into the use of this extensive database program. An introduction is provided into the essential aspects of the database and what business should aim to get out of them.

    Who is the course for ?

    The course is suitable for those with little or no prior knowledge of Microsoft Access and focuses on the basics of creating databases including tables, forms, queries and reports with a basic introduction to database relationships.

    Topics covered

    • Database concepts – A first look Microsoft Access, terminology and design concepts
    • Tables and Relationships – Create tables, enter data, edit data, table relationships and sorting/filtering data
    • Queries – query databases, select queries, query criteria and calculated fields
    • Forms and Reports – create friendly forms and reports, design concepts, altering appearances and printing

    By the end of this course you will be able to

    Create, edit and save tables, design simple forms and reports to be able to examine data in a database using a range of queries. This course will enable you to improve your level of reporting, queries, concepts and utilising data.

    Call the Training Team to discuss your training requirements 01604 490470 or email training@northants-chamber.co.uk

    Introduction to Project

    The Purpose of the Course

    Achieving effective project management is a very difficult task, particularly if there are a large number of projects going on at any one time. Monitoring, these projects is crucial if effective project management is to be achieved. This can happen through Microsoft Project.

    Benefits for your organisation

    This course is ideal for those needing to gain a comprehensive introduction into the use of Project. Knowledge of this program will allow effective monitoring and analysis of the schedule, performance and cost of various projects in a quick and easy to understand format. Delegates will then be better able to plan and manage projects on an ongoing basis in your organisation.

    Who is the course for

    This course is suitable for people who are required to create and run project plans. It assumes no prior knowledge of project management.

    Topics covered

    • What is Project Management? – Importance of planning, project lifecycles, outlining, top down hierarchy and consistent structure
    • Getting Started – The screen, menus and toolbars. Views, tables, system options, base calendars and updating global calendar templates
    • Setting Project Objectives – Project information dialogue box, plan outlines, inserting tasks/sub tasks, auto linking, milestone tasks, task notes and saving the project
    • Networks – Pert charts, critical path analysis, types of dependency, total slack, data constraints and Gantt charts
    • More on Tasks – finish to start, start to start and finish-finish. Lead/lag times, critical path review, splitting tasks and recurring tasks
    • Formatting the Gantt – The Gantt chart wizard and text styles
    • Printing Gantt Charts – The page setup options and the reports gallery

    By the end of this course you will be able to

    • Work effectively with MS Project
    • Understand what MS Project can do
    • Get started with MS Project – understand the MS Project environment
    • Start new projects
    • Save and close projects
    • Set project objectives
    • Understand networks
    • Accurately enter task information
    • Understand critical path
    • Accurately track the progress of the project

    Call the Training Team to discuss your training requirements 01604 490470 or email training@northants-chamber.co.uk

    date

    title

    venue

    time

    price

    12th Jun 2017

    How will GDPR impact your busines?

    Northamptonshire Chamber, Room: Conference Suite

    08:00 – 09:00

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    15th Jun 2017

    Networking Breakfast Banner Stand Display

    Park Inn Northampton

    07:45 – 09:45

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    15th Jun 2017

    Networking Breakfast

    Park Inn Northampton

    07:45 – 09:45

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    23rd Jun 2017

    Join the Ultimate Business Network

    Northamptonshire Chamber

    08:30 – 10:00

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    28th Jun 2017

    Business After Hours

    Northampton College Daventry

    17:30 – 19:30

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    20th Jul 2017

    Networking Lunch Banner Stand Display

    Kettering Park Hotel & Spa

    11:45 – 14:30

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    20th Jul 2017

    Networking Lunch

    Kettering Park Hotel & Spa

    11:45 – 14:30

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    26th Jul 2017

    Business After Hours

    The Princess Alexandra

    17:30 – 19:30

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    31st Jul 2017

    Meet the Neighbours

    Whittlebury Hall Conference, Training Centre & Hotel

    12:00 – 14:00

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    2nd Aug 2017

    Maximise Your Membership

    Nene Whitewater Centre Ltd

    08:30 – 11:00

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