Performance Management

​The purpose of the course:

Will enable delegates to improve the performance of their team members. The course will equip them with a took kit to understand, measure and then improve the performance of others.

Benefits to an organisation:

  • Maximize the performance of employees to increase revenue, decrease costs and improve levels of service.
  • Increase the levels of engagement and motivation with employees
  • Enhance the reputation of brand by managing the performance of others in a fair and responsible way

Who is this course for?

Managers and supervisors who have direct responsibility for managing and supervising others. This course is a gateway for other more specialized courses offered by the Chamber

Topics covered:

  • Benefits of performance management: task v behaviour
  • Managing performance toolkit: training, coaching, counselling and disciplinary
  • Challenges and opportunities of managing others remotely
  • Basics of employment law
  • Training, coaching, counselling and disciplinary process and skills
  • Action planning

This course makes use of high quality video to provide examples and opportunity for skills practice.

By the end of the course delegates will be able to:

  • State the benefits of performance management
  • Plan for the improvement of managing performance in their organisation
  • Describe the performance management toolkit and disciplinary process for best possible outcomes
  • State the basics of employment law relating to equality and employment rights
  • State the systematic approach to training and how to plan training appropriately
  • State and practice the skills of coaching and counselling effectively
  • Action plan to improve their performance as a manager or supervisor

This course is available as a bespoke training delivery, call the Training Team on 01604 490490 for details

First Aid at Work (3 days)

The purpose of the course:

This 3 day course complies with the HSE 1981 “First Aid at Work” legislation and qualifies successful students to be a First Aider in the Workplace (as opposed to the lesser Emergency First Aider)

Benefits to an organisation:

To comply with HSE legislation and provide first aid care for employees

Who is it for?

Employees of med-large companies or small to large with higher risk factors

Topics covered:

  • Understand the role of the first aider
  • Understand hygiene in first aid
  • Assess situation and act safely and promptly
  • First aid to unconscious / severe casualty and CPR
  • Bleeding, shock, choking and minor injuries
  • Major illness and soft tissue injuries
  • Bones, spine, chest, burns, eyes, poisoning and anaphylaxis

By the end of the course delegates will be able to:

  • Complete all above tasks competently
  • Act as a first aider in the workplace
  • Take responsibility for all first aid matters

This 3 day First Aid at Work course is delivered as a bespoke session, call the training team for details on 01604 490490

CPR & AED level 2 award

Cardiopulmonary Resuscitation (CPR) & Automated external Defibrillation (AED) level 2 award

The purpose of this course:

AED’s in the community are becoming more available and early intervention and use of an AED has proven to increase the survival rate of people who suffer a cardiac arrest outside of hospital. This course gives you the necessary skills and confidence to assess and manage an unconscious casualty, perform effective CPR and use the AED.

Benefits to an organisation:

AED’s are available for anyone to use, if you have invested in an AED then giving you and your staff training on the equipment will increase your confidence to use it in a timely manner.

The faster a shock is delivered to a person in cardiac arrest the greater their chances of survival.

Who is the course for:

Anybody can be trained, you don’t have to be a first aider in the workplace.

Topics covered:

  • Basic life support requirements
  • CPR & use of AED
  • Post -resuscitation procedures
  • User maintenance & troubleshooting problems with an AED
  • Safe use of an AED
  • Choking

By the end of the course delegates will be able to:

Understand basic life support requirements and perform CPR and confidently use an AED

Demonstrate post resuscitation procedures, maintain and troubleshoot problems with an AED

Understand safe use of an AED and recognise and assist a casualty who is choking

This training is delivered as a bespoke training session, call the training team on 01604 490490 for details

Guide to Vision, Mission, Values and Objectives

The purpose of the course:

To introduce and recognize the importance vision, mission, values and objectives play in determining business culture as an essential part of your branding.

Benefits to an organisation:

  • Develop a clear direction for all associated with a business
  • Promote the way of working across a group of people in the team
  • Provide consistency in customer experience of the business
  • Provide long term direction and culture for new and growing businesses
  • Contribute essential direction to business planning

Who is the course for?

Anyone who is a business owner or leader who wants to ensure clarity in direction of the business and that the founding values continue and are understood as the business establishes itself or is growing. It also helps business leaders start to map out objectives to be achieved in order to meet their original vision.

Topics covered:

  • Introducing VMOST
  • Setting your vision and mission
  • Developing business or company values
  • Strategic objectives
  • Linking direction and clarity to your business

By the end of the course delegates will be able to:

  • Embed a clear and consistent way of working
  • Provide an aspiring and motivational vision to day to day working
  • Ensure founding values continue as business grow
  • Establish high level strategic goals to guide the direction of the business
  • Clarify links of business planning to organisational culture
  • Identify core behaviours expected within values of the business

This course is delivered as a bespoke training session, call the training team on 01604 490490 for details.

Email Marketing with MailChimp

The purpose of this course:

This half day workshop teaches how to use MailChimp with confidence by giving a comprehensive overview of the software features enabling effective communication via email.

Benefits to an organisation:

By adding to the knowledge of this vital marketing tool, aids business growth and efficiency.

Who is this for?

Business owners and marketing personnel wishing to utilize this software to the full.

Topics covered:

  • Understanding what MailChimp is capable of
  • How to avoid abuse reports
  • How to build a substantial opt-in email list
  • How to design effective MailChimp campaigns
  • How to drive more traffic to your website
  • How to generate more business via MailChimp
  • Tips and tricks, to improve marketing results and customer engagement

By the end of the course, delegates will be able to:

  • Work with lists, group and segments
  • Create MailChimp campaigns
  • Measure the effectiveness of email marketing

This workshop is delivered as a BESPOKE training session, contact the training team for further details on 01604 490490 or email training@northants-chamber.co.uk

An Introduction to Handling the Media

​The Purpose of the course:

Is to introduce the principles of working with television, radio or press journalists to manage company communications positively.

Benefits to the organisation:

  • Making the most of media opportunities when approached
  • Promoting consistent and positive messages
  • Managing journalists as a partnership
  • Preparing for a media interview with confidence

Who is this course for?

For anyone who is likely to be approached by the press as part of their role. Typically this could be business news, recent incidents or business success stories. In-house communication managers or PR people will also benefit from this training.

Topics covered:

  • Working with the media
  • The journalists agenda
  • Managing the first contact
  • Preparation, preparation & preparation
  • Practical television interviews

By the end of the course delegates will be able to:

  • Understand the benefits of accepting press requests
  • Prepare effectively for confident media interviews
  • Develop a positive image where appropriate
  • Develop a positive relationship with the journalist

Lean Six Sigma for Managers

​The purpose of the course:

To manage a successful implementation of Lean Six Sigma (LSS) in an organisation, senior executives must understand the basic Six Sigma techniques, LSS process improvement methodologies, lean principles and deployment models. This training empowers company executives to understand processes, consider capabilities and resources, manage the training of employees in LSS and the expected results of implementation.

Benefits to an organisation:

After successfully completing this course you will have enhanced your knowledge of process functionality, analytical skills, problem solving and methods for increasing efficiency, effectiveness and adaptability of the your organisation.

Who is this course for?

Business leaders, directors and senior managers, all those responsible for evaluating or implementing Lean Six Sigma

Topics covered:

  • Process Management - definitions, process ownership, cost of poor quality
  • Understanding Lean
  • Understanding Six Sigma
  • Lean Principles - Seven areas of waste, value stream analysis, 5S principles
  • Six Sigma Phases; define, measure, analyse, Improve and control
  • Integrating Lean and Six Sigma

By the end of the course delegates will be able to:

  • Understand what Lean Six Sigma is and how it can impact your business
  • Put into place your own Six Sigma framework and gain competitive advantage
  • Make cost savings through streamlined processes
  • Improve time and performance management
  • Increase customer satisfaction and loyalty
  • Share knowledge and motivate employees

How to Hire your first Employee

​For countless business owners, hiring people for the first time is a big deal. It’s essential that you protect your business from risk and know how to avoid costly mistakes.

This workshop covers everything you need to know, from how, how and when to hire, through to top tips on how to recruit the right person and manage the offer and new joiner process.

It also covers useful topics like setting up payroll, getting insurance, understanding UK law and employee rights, conducting interviews, making a job offer, getting references and much more!

Benefits to the organisation:

  • Peace of mind that you are doing the right thing
  • Avoid costly mistakes hiring the wrong person
  • Learn new skills and techniques

Who is this course for?

Businesses that are looking to hire their first employee. Also, for businesses who already have a small team in place and want reassurance they are doing things correctly.

Topics covered:

  • Who to hire - understanding the employment status
  • Your responsibilities as an employer and the law
  • Writing a compelling job advert
  • Insider secrets on advertising your role
  • Interviewing techniques
  • Making the right hire decision
  • Offer paperwork and key documents to protect your business
  • Planning for their arrival - insurance, payroll and more

By the end of the workshop delegates will be able to:

Have the confidence, knowledge and skills to hire their first employee and avoid costly mistakes

This 1/2 day workshop is available as a bespoke training delivery option, call the Training Team for details on 01604 490490

Successful Sales Strategy - Converting Leads

To enable Directors and Senior Managers to develop a sales and conversion strategy encompassing the entire customer journey, from first contact to loyal customers which efficiently converts inquiries into profitable sales.

Benefits to the organisation:

  • Higher sales & profit
  • Better customer service
  • Greater customer loyalty & more repeat sales
  • Time & cost savings through efficient processes
  • Higher return on investments from marketing spend
  • Improved sales capabilities with the team

Who is this course for?

For Directors and managers who can significantly influence the sales strategy and performance of the business

Topics covered:

  • The customer journey concept and the financial impact of an effective conversion strategy
  • Company mind set and culture and why everyone is part of a sales team
  • Mapping and defining the customer journey in your business
  • Identifying points of weakness and opportunity
  • Sales management fundamentals and accountabilities
  • Developing your processes and script
  • Supporting your sales team and developing performance
  • Listening to your customers and building trust
  • Following up and keeping in touch
  • Measuring performance and the potential of call monitoring
  • Efficient feedback and recognition
  • Real life case studies and financial impact
  • Completing your conversion action plan

By the end of the course delegates will be able to:

  • Implement a comprehensive sales improvement plan for increasing conversion, sales and profitability
  • Map and document their own customer journey and prioritize areas of sales and service opportunity
  • Set up continuous improvement processes
  • Introduce effective scrips at the key points along the customer journey
  • Set up call monitoring and measurement processes
  • Define the sales management role and accountability in the business

This course is delivered as a bespoke option, please call the Training Team 01604 490490 for details

Effective Corporate Social Responsibility for SMEs

​This 1/2 day workshop covers the principles of Corporate Social Responsibility (CSR) and the reasons for having a CSR policy.

Introduces a framework for examining the effectiveness of the CSR strategies employed and encourages delegates to embrace alternative perspectives and motivations behind social responsibility. Also examine ways of improving and effectively promoting an organisations socially responsible credentials and how it can help increase competitive advantage.

Benefits to the organisation:

Customers are increasingly demanding higher environmental and ethical standards from a product or service provider. Aspects of social responsibility are becoming increasingly important to ensure supply chain integrity, simultaneously minimizing reputational, regulatory and financial risk. Larger companies are now frequently insisting on verification of sustainable resourcing and other CSR credentials from potential suppliers as a condition of successful tendering.

Intregrating an effective and visible CSR policy into how an organisation operates can help make the best use of available resources, evidence supply chain sustainability, reduce waste and further differentiate a business from it competitors. Including how it treats its staff, suppliers, and customers, aids to increase its competitive edge, which means it can also be more sustainable and profitable long term.

Who is the course for?

This 1/2 day workshop will benefit anybody engaged with aspects of supply chain management, marketers, quality practitioners, managers, board members and business owners, as well as those interested in business sustainability, ethics and corporate governance.

Topics covered:

  • The trust gap
  • What is Corporate Social Responsibility (CSR) and types of
  • What’s the point? Motivating factors and benefits, financial, reputation and other risks
  • Complying with regulations and the law, ISO standards
  • Writing /reviewing a CSR policy, avoiding green wash
  • Managing performance and communicating internally & externally
  • CSR annual reports and accounts
  • The role of ethics and corporate governance
  • Integrating CSR into business systems & risk management
  • Evaluating CSR: effective and/or profitable?

By the end of this workshop delegates will be able to:

Examine the principles of CSR and how to write / review and develop a more effective policy. Will be able to identify examples of successful CSR compared to likes of “greenwash”.

Ways to incorporate social responsibility into day-to-day organisations operations and communicate with stakeholders. Appraise methods for compliance, risk assessment and performance management for financial and social impact on CSR.

This workshop is available as a bespoke training delivery, please call the training team for details 01604 490490

Sage 50 How to get more from your accounting software

I/2 day Workshop

​This course aims to provide businesses who use Sage 50, both new users and experienced, the opportunity to get the most from their software.

With short cuts, hidden options and how to process standard transactions.

Benefits to an organisation:

To maximize the investment in accounting software by gaining a comprehensive understanding of it functions.

Customizing the systems by setting defaults to automate records, sales and purchase accounts to save time and ease of process and reporting.

Who is this course for?

Users of Sage 50 new or experienced wishing to understand more about the program functions.

Individuals responsible for working in accounts wanting to make their software more efficiently run for their business.

Topics covered:

  1. Familiarization of the system - short cuts & personalize screen displays
  2. Sales & purchase ledger, transactions & sales invoicing
  3. Bank transactions & reconciliation
  4. VAT return
  5. Reporting functions

By the end of the course delegates will be able to:

Navigate around the screen, use shortcuts, create, amend customer & supplier accounts

Set defaults, sales invoice/credit notes & post ledgers

Bank accounts, credit card payments & receipts, reconciliation, transactions in dispute

VAT returns & reporting functions

This 1/2 day workshop is available as a company bespoke delivery, please call the training team on 01604 490490 for details

Make Every Email Count

Half day workshop

The purpose of the course:

When we meet client face to face we think about what we wear, how to greet, how to make our pitch and how to close the meeting.

But how much trouble do we take over our business emails?

Aren’t they just as important, for building our client relationships and boosting our brand?

By attending this course you will learn how to use everyday emails to build relationships and boost your brand.

Benefits to the organisation:

For a business whose employees engage with clients by email, attending this workshop will increase their awareness of the benefits of email etiquette

Who is this course for?

Anyone aiming to improve their email communication skills.

Topics covered:

  • The unique nature of email communication
  • Subject lines, preview lines, opening remarks, salutations,
  • Social styles - understanding the communication styles via words used
  • Calls to action, sentence lengths, choice of words, abbreviations, formatting & proof reading
  • Discussion and debrief

By the end of the course delegates will be able to:

  • Apply the email tool to every email
  • Adapt their written style to enhance communication
  • Engage positively with current and potential clients, building relationships and boosting brands

This workshop is delivered as a company bespoke session, for more information call us on 01604 490470 or email training@northants-chamber.co.uk.

Resource Efficiency for Dummies

​This course will highlight the resources that any business is using in its daily operation, whether it is a small business or large with a manufacturing process.

It will give information on current pressure on businesses to be more sustainable, managing process and resource more efficiently, sustainability and how it is linked to day to day operations.

Benefits to an organisation:

A resource efficiency operation at any organisation can reduce running costs and increase profitability. Furthermore using resources more sustainability helps to raise an organisations profile. Many funding schemes are now looking to support organisations with more sustainable operations in place.

Who is the course for:

Anyone who is involved in the running of resources in a business, such as operative/managers, environmental officers, facilities managers and anyone who is concerned with environmental performance on their site.

Topics covered:

  1. What is resource efficiency?
  2. Assessment of operational usage
  3. Water and energy management
  4. Waste management
  5. How resource efficiency helps you develop an Environmental Management System (EMS)
  6. Resource efficiency and corporate social responsibilities (CSR)
  7. Stakeholder engagement

By the end of this course delegates will be able to:

  1. Identify resources used within their business
  2. Understand energy usage and consumption
  3. Associated costs with waste and resource
  4. Examples of no/low cost solutions
  5. How to involve key stakeholders in resource efficiency

This course is available as a bespoke delivery, call the training team for details on 01604 490490

Exhibitor list

123 Internet Group

ABL UK

Adaptive Security

All Things Management Ltd

Beyond Theory

Box-It South Midlands

Braunston Print Ltd

dbfb communications

Double Trouble Development

Gemelli Employee Benefits

Gilt Edged Promotions Ltd

GPW Consulting

Holiday Inn Corby - Kettering A43

Irons Accountancy & Business Management Ltd

Ivy Link Partnership

K Consultants & Co Ltd

Making Good Business

Mooncomputers Limited

NewGen IT Services Ltd

Northamptonshire Chamber

Park Inn Northampton

Precision Manufacturing Ltd (PML)

Robyn Allen Solutions Ltd

Sheila Smith Sales and Events

Signs Express (Northampton)

Simon Cox Marketing Solutions Limited

Skills Channel TV Limited

Solution Factors Ltd

Sykes & Co Recruitment Limited

T3 Signs Ltd

The Bee Hive

The Mallows Company Limited

The SK Group

Wilson Browne Solicitors

Wood IP

Worldpay UK

NEW! - Chamber Tax

There are now four essential services available to Chamber members that will help to protect their business and reputation.

NEW! - CHAMBER TAX

This service offers advice on any tax related issue including benefits in kind, corporation tax, capital gains, advice on any VAT matter including registration, exemptions, VAT on land and property – all of which helps to ensure that you are compliant and will help you deal with any HMRC enquiries.

All of these four services are underpinned by:

one advice line which gives you unlimited access to experienced, specialist advisors covering HR, employment law, legal, health & safety, tax and VAT. Call 01455 852037

one website that offers a comprehensive library of over 750 documents that are free to download and can be customised to suit the needs of your business.
These cover everything from employee recruitment to exit, legal documents and health & safety documents. Visit http://chamber.northants.qdoshr.com/qed/

comprehensive legal expenses insurance which covers you for employment disputes, tax investigations, property disputes, data protection and more.

The Chamber is working in partnership with Qdos Consulting to provide these essential services to our members.

NEW! - Chamber Health & Safety

There are now four essential services available to Chamber members that will help to protect their business and reputation.

NEW! - CHAMBER HEALTH & SAFETY

This service offers advice on any health & safety matter, including risk assessments, first aid, compliance, training and fire safety.

All of these four services are underpinned by:

one advice line which gives you unlimited access to experienced, specialist advisors covering HR, employment law, legal, health & safety, tax and VAT. Call 01455 852037

one website that offers a comprehensive library of over 750 documents that are free to download and can be customised to suit the needs of your business.
These cover everything from employee recruitment to exit, legal documents and health & safety documents. Visit http://chamber.northants.qdoshr.com/qed/

comprehensive legal expenses insurance which covers you for employment disputes, tax investigations, property disputes, data protection and more.

The Chamber is working in partnership with Qdos Consulting to provide these essential services to our members.

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Chamber Legal Expenses Policy Summary



QDOS Notice to Members - Commercial LEI






What the Chamber means to me

Terms & Conditions

Key Dates and Judging Process

Open for entries - March 2018

Award entries close - May 2018

Judging July 2018

BCC Judging August 2018

September Awards Evening (13th Sept)

November BCC Awards




Open for entries - Monday 5 June 2017

Award entries close - 10 am Monday 18 September 2017

Juding Panel STAGE 1 - Friday 22 September to Monday 9th October 2017

Finalists announced - Thursday 12 October 2017

Judging Visits STAGE 2 - Monday 16 October to Monday 20 November 2017

Winners and runners up announced - Thursday 14 December 2017

Sponsorship Opportunities

2018 Northamptonshire Business Awards

In Association with the Northamptonshire Chamber, the Northamptonshire 2018 Business Awards will not only enhance your company’s brand further but also give you access to numerous opportunities, worth thousands of pounds, to further raise your profile and demonstrate your commitment to supporting business within Northamptonshire.
Category Sponsorship Packages

As a Category Sponsor you will enjoy the following benefits:

• The Award will be entitled ‘The Award for xxxxxxxxx sponsored by your company.’ This is an exclusive title which will be used throughout an extensive marketing / media campaign.

• A table of five at the event.

• Pre-event promotion via eShots, flyers, direct mail, our bi-monthly inbusiness magazine and press releases.

• Your company name, logo and profile, with link on designated website pages.

• The opportunity to participate in the judging process for your category.

• Your company logo to appear on screen during the event.

• The opportunity to present your Award at the Awards Ceremony.

• A quarter page feature (with logo or image) about your business in the Awards Programme, distributed to all guests on the night.

• 1 website advert to run for 3 months prior to the awards evening

We will only accept one category sponsor from each business sector, giving you exclusive sponsorship rights.

Sponsorship Package: £1,500+VAT

Awards Categories

The full list of categories for the 2018 Northamptonshire Chamber Business Awards are listed below.

The winners in selected categories will go on to compete in the British Chambers of Commerce’s (BCC) regional business awards for the East Midlands, with winners from this progressing to the BCC’s national awards in November.

To enter a category please click on the below relevant link, and complete and return the entry form by the specified date.

Best use of technology

This award recognises organisations that have fully exploited the range of technology available to them to grow their business. Entrants for this award must demonstrate how they have used the power of technology to transform their business.

The judges will be looking at:

• The range of technology used in conducting day to day business

• How technology has improved the businesses processes and efficiency

• The use of technology to improve customer service and engagement

• How the above practices influence the organisation’s supply chain

Click here to enter this category

High Growth Business of the Year

This award is open to businesses of all sizes and recognises businesses that have experienced exceptional growth in sales, profit, market share, jobs or international trade. Judges will be looking for an organisation that can demonstrate the highest levels of growth with a strong plan for sustainable financial performance.

The judges will be looking at:

• Significant growth and/or expansion

• Innovative products, services, applications and/or operations

• Financial performance

• Plans for further growth and/or expansion

Click here to enter this category

Commitment to people development

This award recognises organisations that demonstrate excellence in the promotion and implementation of a learning and development culture. Entrants for this award must communicate how this culture has contributed to the business achieving outstanding success.

The judges will be looking at:

• Why learning and development is important to the organisation

• How training needs and skills requirements are assessed

• Investment, commitment and support given to staff

• Direct benefit gained by both individuals and the organisation

Click here to enter this category

Education & Business Partnership

This award recognises schools, further education colleges, universities and training providers that engage effectively with business. Entrants for this award must demonstrate how they work with businesses to help their pupils gain an understanding of the world of work and develop the crucial employability skills that employers value.

The judges will be looking at:

• Why engaging with business is important for the entrant

• The level and type of engagement with the local business community

• How employability skills are incorporated into the curriculum and learning more broadly

• How the above impacts on pupils

Click here to enter this category

Excellence in Customer Service

Recognising organisations with a focus on customer service and care this award has been designed for businesses who can demonstrate excellence and commitment in the ever important area of customer service. Judges will be looking for:

The judges will be looking at:

• A robust customer service strategy and evidence of how this is implemented

• Evidence of a strong business performance

• How customer care is tied into staff development plans and how this has driven business growth.

Click here to enter this category

Marketing Campaign

This award will recognise organisations who have created, implemented and evaluated a marketing campaign that has been an outstanding success over the past 12 months. Entrants will need to outline what the campaign objectives were, the approach and channels used as well as the results achieved.

The judges will be looking at:

• What are the purpose and objectives of the campaign

• What the impact of the campaign had on the business

• Innovative approaches used for the campaign

• What made this campaign successful compared to previous campaigns

Click here to enter this category

Exporter of the Year

This award recognises the strength of Britain’s exporters. Entrants for this award must stand out from the crowd on the International stage and demonstrate that they have generated significant and/or sustained increases in their export activity.

The judges will be looking at:

• The level of exports when compared to the size and sector of the organisation

• The barriers that have been overcome e.g. languages

• The degree to which products/services are new and markets non-traditional

• Innovative approaches to establishing and entering new markets

Click here to enter this category

Small Business of the Year

Open to organisations employing up to 75 full time members of staff. This award will go to the company that has achieved consistent growth backed by a strong financial performance, while demonstrating a clear understanding of the markets that it operates in.

The judges will be looking at:

• What differentiates the company’s products/services from their competitors

• Strong managerial and financial performance

• Innovation

• Potential for growth

• Evidence of the businesses commitment to staff

Click here to enter this category

Apprentice of the Year

This award recognises the rising stars who will become the business leaders of tomorrow. Open to all current or past apprentices aged 16–25 years old who can demonstrate they have made an exceptional contribution to their workplace.

This award category can be entered by individuals or a company can complete the entry on behalf of an employee or colleague.

The judges will be looking at:

• The unique skills that the entrant has bought to the business

• Evidence of achievements and challenges overcome

• Evidence of the entrant using their initiative

Click here to enter this category

Business of the Year

This overall winner will be chosen from the winners of each category.

Northamptonshire Business Awards 2018

The Northamptonshire Chamber is launching its inaugural Business Awards to recognise and celebrate the very best in Northamptonshire business.

The awards are only presented to businesses that have clearly demonstrated all-round business excellence in a range of areas, from customer care and staff development through to innovation, exporting or technological advancement.

These awards also offer the opportunity for selected category winners to progress to the prestigious national British Chambers of Commerce Chamber Business Awards in November.




The 9 categories represent a diverse range of business disciplines, plus the overall Business of the Year Award which will be chosen from among the winners of each category.

One of the Northamptonshire Chamber’s key functions is to raise the profile of business and celebrate success, which is why these awards are so important to us and the county.

The 9 categories are:

• Best Use of Technology

• High Growth Business of the Year

• Commitment to people development

• Education & Business Partnership

• Excellence in Customer Service

• Marketing Campaign

• Exporter of the Year

• Apprentice of the Year

• Small Business of the Year

The culmination will be an awards ceremony and dinner on September 13 2018, at the Park Inn Northampton, where the winners of each category will be revealed, along with the overall Business of the Year, and presented with their awards. These awards are open to all Northamptonshire businesses.

The Northamptonshire Business Awards 2018 will be open for entry from March 2018.


Join in the chat about the Northamptonshire Business Awards 2018 on Twitter using #ChamberAwards

Annual Dinner

Members of the Milton Keynes Chamber are invited to attend our Annual Dinner and review of the last 12 months.

Attendees can enjoy networking over reception drinks, a review from the Chief Executive followed by a 5-course menu, along with a cash bar.

Paul Griffiths, Milton Keynes Chamber chief executive, says: “We are delighted to be hosting our annual dinner for our valued members and look forward to a night of celebration. It is important that we are transparent to our members and keep them regularly updated of all that their Chamber is doing in the local business environment, and the benefits of being part of the wider British Chambers of Commerce accredited network”

This year’s Annual Dinner will take place on:

Wednesday 4 October 2017

6.00pm – 10:30pm

Woughton House - MGallery by Sofitel, Newport Road, Woughton On The Green, Milton Keynes MK6 3LR

Board Director Recruitment

Director – Job Description

Director – Person Specification

How to join Next Generation Chamber

Our Personal Development sessions

Our Personal Development sessions deliver inspirational and interactive sessions aimed at developing essential business and leadership skills. These sessions are FREE and exclusive to Next Generation Chamber members. These Personal Development sessions will be held at the Northamptonshire Chamber’s offices on Waterside Way.


Thursday 25th January 2018 - 6pm - 8pm

Leadership v Management

This session will explore the difference between leadership and management. The context will be how to engage and inspire others to achieve what needs to get done in a time when customer focus and problem-solving skills are more important than ever.



Thursday 29th March 2018 - 6pm - 8pm

Clarity 4D Personal Profiling

This session will provide valuable insight for members to identify their strengths and blind spots. This will have a career focus and increase their overall ability to avoid habits that will hinder their progress as well as develop key strengths.

Thursday 31st May 2018 - 6pm - 8pm – To be confirmed

Thursday 26th July 2018 - 6pm - 8pm - To be confirmed

Thursday 27th September 2018 - 6pm - 8pm - To be confirmed


To book your place on a Personal Development session, or for more information, contact us on 01604 490470, email us at info@NextGenerationChamber.co.uk







Our networking events



Our networking events offer members the opportunity to share knowledge and experiences with their peers in a relaxed and informal environment.

These events are just £5 for members to attend (£20 for non-members), which includes tea/coffee and a buffet.

Thursday 22nd February 2018 - 6pm - 8pm - Venue to be confirmed

Thursday 26th April 2018 - 6pm - 8pm - Venue to be confirmed

Thursday 28th June 2018 - 6pm - 8pm - Venue to be confirmed

Thursday 30th August 2018 - 6pm - 8pm - Venue to be confirmed


To book your place on an event, or for more information, contact us on 01604 490470, email us at info@NextGenerationChamber.co.uk

Next Generation Chamber

SUPPORTING, DEVELOPING AND INSPIRING THE NEXT GENERATION OF BUSINESS LEADERS


Next Generation Chamber will provide a platform for aspiring young business people in the region to help them grow and develop via a series of exclusive monthly events, alternating between networking events and personal development sessions.

Next Generation Chamber has been created by Northamptonshire Chamber and Milton Keynes Chamber to help businesses support and nurture staff who are dedicated to advancing their careers.

The networking events offer members the opportunity to share knowledge and experiences with their peers in a relaxed and informal environment. The Personal Development sessions deliver inspirational and interactive sessions aimed at developing essential business and leadership skills.

Next Generation Chamber welcomes people from all sectors seeking to share experiences, to learn from business leaders and to work with their peers to develop new skills, knowledge and best practice.

It reflects the core belief that we often learn and develop most effectively in the company of friends and peers with obvious benefits for employers in the creation of more confident, knowledgeable and better networked staff.

Click here to see our upcoming networking events

Click here for our calendar of Personal Development sessions


To find out more about membership contact us on 01604 490490 or email us at info@NextGenerationChamber.co.uk

Current Vacancies

Northamptonshire Chamber is a dynamic membership organisation that has been supporting local business for 100 years. We provide our Members with a huge range of networking opportunities, training and essential business services and benefits. Our Vision is to build and nurture a respected, influential business community and share knowledge, advice and opportunities.

We are accredited by the British Chambers of Commerce, the largest and most powerful voice for business in the UK. The company holds the Investor in People Silver standard, reflecting our continued commitment of developing the staff who are at the heart of the services we provide to businesses.

Membership Account Coordinator (Maternity Cover)

Circa £19,500 per annum (pro rata 20hrs per week)

+ Benefits + Pension

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our established Membership team to cover maternity leave through into 2018.

This is a key role to the organisation; as the successful candidate you will provide our members with a high level of customer experience in being responsible for proactively contacting businesses to ensure our existing Members gain value from the annual subscription.

We are looking for a confident and persuasive communicator with an excellent telephone manner, interpersonal skills are essential, as is the ability to solve problems. You will need to be self-motivated and able to promote the services of the Chamber. A methodical approach to your work and a customer-focused attitude are also essential.

Previous experience of working in a similar environment is necessary and you must be computer literate with a knowledge of client management systems. Access to transport would be advantageous to fulfil client visit requirements.

This is a part-time role which can be worked over 4 or 5 days per week

If you would like more details of this role then please contact the Human Resources Department on 01604 490408.

Applicants may apply by submitting a CV along with a covering letter expressing why they feel they are suitable to the role.

Closing date for applications: 17th October 2017

No Agencies – thank you

Click here to download the Main Duties document

Click here to download the Person Specification document

Far East

Notice From British Business Group Vietnam

With live links below:

BUSINESS OPPORTUNITY - The gateway for UK companies to export to Vietnam #ExportingisGreat. Below is the list of services, products required by Vietnamese Government, Businesses. Explore your exporting opportunities by checking the corresponding links:

Vietnam – Golf course design consultancy Click here

Vietnam – Toothpaste and toothbrushes Click here

Vietnam – Shower products Click here

Vietnam – Food supplements Click here

Vietnam – Cosmetics franchise Click here

Vietnam – Candles Click here

Vietnam – Softening equipment for a coal mine Click here

Vietnam – Cooling systems for machines Click here

Vietnam – Organic Ultra High Temperature (UTH) milk Click here

Vietnam – Protein shakes Click here

Vietnam – Engineering consultancy Click here

Vietnam – Chemicals for waste and sludge treatment Click here

Vietnam – Higher education and training program Click here

Vietnam – Surgical sutures Click here

Vietnam – Temperature chamber Click here



UPCOMING
EVENTS

August, 09 - 12th 2017 - FOOD & BEVERAGE 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

August, 09 - 12th 2017 - PROPACK VIETNAM 2017 Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

August,
17 - 19th 2017 - VIETNAM MEDI-PHARMED EXPO 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

August, 29 - 31th 2017 - VIETFISH 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

September, 13 - 16th 2017 - VN Plas 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city - The 17th Vietnam Int’l Plastic Rubber Industry Exhibition

September, 20 - 23rd 2017 - PHARMED & HEALTHCARE VIETNAM 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

September, 27th - October 1st 2017 - THE INTERNATIONAL EXHIBITION VIETBUILD 2017 - PHRASE 2 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

October, 05 - 08th 2017 - VNPACKPRINT 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city - The 17th Vietnam Int’l Packaging & Printing Industry Exhibition

October, 05 - 08th 2017 - VNPRINTLABEL 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city - The 17th Vietnam Int’l Print Label Industry Exhibition

October, 05 - 08th 2017 - VNFOODTECH 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city - The 17th Vietnam Int’l Food Processing Industry Exhibition

October, 18 - 21st 2017 - VIETNAMWOOD & FURNITEC 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

October, 25 - 29th 2017 - VIETNAM INTERNATIONAL MOTORSHOW 2017 – Saigon Exhibition & Convention Centre (SECC), 799 Nguyen Van Linh Street, District 7, Ho Chi Minh city

For more events, please visit http://bbgv.org/the-business-centre-events/





China International Industry Fair (CIIF) 2017

Info: Industrial Products Industry exhibition. Metal cutting machine tools, metal forming machine tools, special machine tools, numerical control systems, digital readouts etc.
Date: 7 - 11 November 2017
Market: China
Location: Shanghai
Sectors: Multi-sector plus Industrial Products Industry

Register your interest

Contact: Jo Botting

Midlands Engine visit co-ordinator
email: jo.botting@mobile.trade.gov.uk
tel: 07826 911340


Middle East

Arab Health 2018

Info: The second largest healthcare exhibition in the world. General medical products, medical devices, health tourism, informatics, hospital management systems, etc.
Date: 29 January - 1 February 2018
Market: United Arab Emirates
Location: Dubai
Sectors: Healthcare, Medical and Pharmaceutical

Register your interest


Contact: Jo Botting

Midlands Engine visit co-ordinator
email: jo.botting@mobile.trade.gov.uk
tel: 07826 911340

Asia

Africa

Europe

TRAKO 2017

Info: The TRAKO 12th International Railway Fair is the second largest rail show in Europe. The exhibition brings together all elements of the rail industry from passenger rail, light rail, freight as well as infrastructure with industry attendance and participation from across the board.
Date: 26 - 29 September 2017
Market: Poland
Location: Gdańsk
Sectors: Rail

Register your interest

Anuga 2017

Info: The leading trade fair for food and beverages. With 160,000 visitors keen to discover the latest and most innovative products from more than 7000 exhibitors.
Date: 7 - 11 October 2017
Market: Germany
Location: Cologne
Sectors: Food and Drink

Register your interest



Contact: Jo Botting

Midlands Engine visit co-ordinator
email: jo.botting@mobile.trade.gov.uk
tel: 07826 911340

South America

Mexico

The following business opportunity may be of interest to any of your chamber members please do get in touch:

August 2017

Chamber member working in partnership with a large and well capitalised group of companies that are set up to work with the largest and No 1 Pharmacy, Supermarket and Convenience Wholesaler in the market.

This will guarantee, immediate access to all the pharmacy chains such as BOOTS Mexico, 14,000 major independent pharmacies, all pharmacies within supermarket chains, as well as all supermarkets and convenience chains.

Also, worth noting; the Board members and Directors of this group have worked in the Pharmaceutical Industry and also collaborated directly for COFEPRIS, the MOH agency in charge of registration as needed, in different projects and contracts.

Healthcare, OTC’s and Healthcare solutions is a priority but Health & Beauty / mass market categories can be considered too.

If any members are interested in this opportunity, we would be delighted to get in touch with them.

Contact: Charlotte Noble, Trade Officer

British Chamber Commerical
Section, BritChaM Business

Andrés Bello 10, P-10 | Col. Polanco | México DF 11560 | México

Tel 5255 5280 1275| britishbusiness.mx





Chile

Department for International Trade (DIT) webinar

The Chilean pharmaceutical market: An ecosystem of opportunity

Monday 27 November 2017 at 1pm (GMT)

The Chilean pharmaceutical market is a true ecosystem of opportunity, with commercial potential across a range of areas including biologicals, biosimilars and bioequivalent generics and technological improvements such as AI and electronic medical records.

As part of our Industry 4.0 Info Series, Britcham Chile Services is hosting this webinar with Jaime Jankelevich, Managing Director of Etika Consultores, to give you an understanding of the market and explore the potential for UK
companies to export to Chile.

Etika Consultores, based in Santiago, Chile, is a specialized consultancy solely serving the pharmaceutical industry in Latin America. It has developed international partnerships and business intelligence platforms which are used
in Latin America and Spain, and is now working on an AI project with IBM for pharmaceuticals.

Register online now

If the time is inconvenient in your time zone, please register for the webinar and you will be notified when the replay is available.​​




​North America

NY Now 2017

Info: One of the world’s leading tradeshows for contemporary design and sophistication for home, lifestyle, gift and handmade attracting around 25,000 visitors from across the 50 US states and other international markets.
Date: 19 - 22 August 2017
Market: United States
Location: New York
Sectors: Retail and Consumer Goods

Register your interest



Contact: Jo Botting

Midlands Engine visit co-ordinator
email: jo.botting@mobile.trade.gov.uk
tel: 07826 911340



Overseas Business Opportunities and Advice

In this section you find numerous overseas opportunities and events. Click on each region for more information

Microsoft Office 365

Chamber members can now get an exclusive 5% discount on Microsoft Office 365.

Your business shouldn’t start or end at your office desk. Now you can keep working anywhere your customers are.

The Northamptonshire Chamber of Commerce have teamed up with Microsoft to offer members of accredited Chambers of Commerce access to an exclusive discount on a range of cloud solutions to help your business grow and be more productive.

Microsoft Office 365 allows you to keep client data secure and access important information on the move. Available on any device, Office 365 uses secure cloud technology so you can have the latest information at your fingertips, regardless of whether you’re managing projects in the office or juggling them outside.

With Office 365 your business can benefit from all the familiar Office applications such as WORD and EXCEL, as well as:

  • Business class email with 50 GB mailbox
  • 1 TB file storage and sharing (OneDrive)
  • Desktop and web versions of applications
  • Unlimited online meetings, IM audio, HD video and web conferencing
  • Fully installed Office on PC/Mac
  • Office apps on tablets and phones
  • One license covers 5 phones, 5 tablets & 5 PCs or Macs per user
  • Desktop and web versions of applications
  • Unlimited online meetings, IM audio, HD video and web conferencing
  • Fully installed Office on PC/Mac
  • Office apps on tablets and phones
  • One license covers 5 phones, 5 tablets & 5 PCs or Macs per user

Find out more about this special offer from Northamptonshire Chamber here

Charity Golf Event

Businesses around the region are invited to take part in the hotly contested Chamber Charity Golf Event.

Why not spend a day in the company of players from local companies, mixing networking with pleasure.

This years event will take place at Northampton Golf Club. Situated on the outskirts of Northampton in the picturesque village of Harlestone, Northampton Golf Club boasts a magnificent 18 hole championship course along with an equally stunning clubhouse to cater for all your needs.

The event includes: bacon rolls, tea and coffee on arrival, 18 holes of golf, then finish the day with a buffet and presentation of prizes for the winners.

A donation will be given from the proceeds to Cynthia Spencer and Spurgeons, the Northamptonshire Chamber’s Charities of the Year, and to MacIntyre, the Milton Keynes Chamber’s Charity of the year.

Thursday 5 October 2017.

Arrival time is 10:30am for an 11:30am start.

Northampton Golf Club, Harlestone, Northampton NN7 4EF

Chamber Members (Team of Two) £100.00 + VAT – £120.00

Non-Members (Team of Two) £150.00 + VAT - £180.00

Charity Golf Event

GolfBusinesses in Northamptonshire are invited to play in the hotly contested Chamber Golf Tournament, which is held annually.

This is your chance to tee off with players from local companies and combine business with pleasure.

Our 2017 tournament will be held at the Northampton Golf Club, on Thursday 5 October, which boasts a magnificent 18 hole championship course along with an equally stunning clubhouse to cater for all your needs.

The event includes: bacon rolls, tea and coffee on arrival, 18 holes of golf, then finish the day with a buffet and presentation of prizes for the winners.


A donation will be given from the proceeds to Cynthia Spencer and Spurgeons, the Northamptonshire Chamber’s Charity of the Year, and to MacIntyre, the Milton Keynes Chamber’s Charity of the year.

Thursday 5 October 2017. Arrival time is 10:30am for an 11:30am start.

Northampton Golf Club, Harlestone, Northampton NN7 4EF

Chamber Members (Team of Two) £100.00 + VAT – £120.00
Non Members (Team of Two) £150.00 + VAT - £180.00


100 activities in 100 days

100/100 Today we celebrate our 100th anniversary at the Northampton Guildhall

99/100 We were delighted to receive this letter of congratulations from The Queen for our centenary tomorrow

98/100 Today we’ve welcomed members to our 5th International Trade Forum

97/100 Today we are running our Annual Chamber Charity Golf Event at Northampton Golf Club

96/100 This evening we will be with our sister Chamber in Milton Keynes at their Annual Dinner and Review of the last year

95/100 We’re preparing for our Centenary AGM on October 10 where we will reveal details about exciting new projects!

94/100 Thanks to Jon Thorpe at acs for running a seminar on cyber security for 20 of our members

93/100 Our wonderful Training Executive Linda Carter is celebrating 20 years with us!





92/100 Our staff share with you what the Chamber means to them in our latest video

91/100 Today we’ll be at the Banqueting and Conference Suites at The Kettering Ritz for our Business After Hours event

90/100 Today we have published the digital edition of our October-November 2017 inbusiness magazine

89/100 Today our Business Alliance partners Wilson Browne ran a seminar on legal essentials for our Members

88/100 Today we are welcoming firms from across the county to our Business Exhibition at the Park Inn Northampton

87/100 Our fantastic Head of Operations Tracey Branson is celebrating 15 years with us!









86/100 We are delighted to present C BUTT with a special certificate to mark its 57 years of Chamber membership

85/100 For our centenary we have released a series of videos featuring our staff explaining what the Chamber means to them

84/100 - Today our Business Alliance partners dbfb are hosting a seminar for our Members

83/100 - We’ve sent out nearly 120 Bronze certificates to members who have been with us for 20+ years

82/100 - We are pleased to reveal the new sign in our reception which highlights our Business Alliance Partners

81/100 - Tim Carter of Nationwide receives a special certificate to mark its 64 years of Chamber membership

80/100 - Today our Managers Forum is taking part in a strategy event with members of our Board

79/100 - Today we are taking part in our British Chambers of Commerce Accreditation Meeting

78/100 - Today we are discussing future plans for the Chamber at our latest Management Forum meeting

77/100 - Today members of our International Trade Team are attending a trade training course with British Chambers of Commerce

76/100 - Today our head of operations introduced the Laureate Awards to the new Sixth Formers at Northampton High School

75/100 - Today we will be promoting the Chamber at a Business Support Market Place Event in Wellingborough

74/100 - Today we’re relaunching our Chamber Protection Services which provide enhanced benefits for our Members

73/100 - Stewart O’Dell of Barclays receives a special certificate to mark its 100 years of Chamber membership


72/100 - Our brilliant Chief Executive Paul Griffiths is celebrating 13 years with us!









71/100 - Today we have reviewed how our Chamber is helping Members at our latest Staff Meeting

70/100 - Today we’re interviewing potential candidates for non-executive board director positions with our Chamber

69/100 - Today we are proud to reveal our new sign which welcomes visitors to our reception

68/100 - Edward Hutton of HSBC receives a special certificate to mark its 100 years of Chamber membership

67/100 - Today we are holding a Charity Day in our office in aid of our chosen Charities of the Year

66/100 - Today we’re delivering a Bespoke Project Training course for one of our members https://www.northants-chamber.co.uk/training/bespoke-training

65/100 - Today we’re launching our Quarterly Economic Survey. Tell us how you’ve found trading in Q3 - https://www.northants-chamber.co.uk/news/share-your-views-on-the-economy-through-our-latest-qes

64/100 - Graham Jackson of A Bell Northampton receives a special certificate to mark its 100 years of Chamber membership

63/100 - We were delighted to welcome 7 new businesses to our Chamber this morning at our information event for non-members

62/100 - Emma, one of our Account Co-ordinators, is visiting one of our Members to update them on the benefits of membership

61/100 - Today we’re researching our archives to help us prepare for our AGM on 10th October

60/100 - Today we’re launching the first in a series of ‘what the Chamber means to me’ videos featuring our team.

59/100 - Ben van Millingen of Torquemeters receives a special certificate to mark its 51 years of Chamber membership







58/100 - Our International Trade Manager is at Cambridge Chamber - who are also celebrating 100 years! - to share best practice

57/100 - Today we a running an International Trade Knowledge Sharing Session for our staff

56/100 - Today we’ve started to run a two-day Bespoke Project Training Course for one of our members

55/100 - Philip Humphrys of DFA Law receives a special certificate to mark its 58 years of Chamber membership





54/100 - Today we have published the digital version of our latest inbusiness magazine

53/100 - Lili, one of our Account Co-ordinators, is visiting one of our members to update them on the benefits of membership

52/100 - It was great to see more than 70 members at our Maximise Your Membership event today









51/100 - Carole Stronach of Avon receives a special certificate to mark its 58 years of Chamber membership

50/100 - Today we are joining forces with Milton Keynes Chamber and Bedfordshire Chamber to run our Meet the Neighbours at Whittlebury Hall Conference, Training Centre & Hotel

49/100 Our wonderful Office Services Manager Julie Maclennan is celebrating 13 years with us!


48/100 Gavin Gant & Christina Morrissey of Amphenol Antenna Solutions receive a certificate to mark its 64 years of Chamber membership

47/100 - This evening we will be running our fully booked Business After Hours event at The Princess Alexandra

46/100 - Today we are launching our recruitment process for new Non-Executive Board Directors https://www.northants-chamber.co.uk/news/northamptonshire-chamber-seeks-non-executive-board-directors

45/100 - Scott Bader Group CEO Jean-Claude Pierre receives a certificate from us to mark their 55 years in membership

44/100 - Today we’re hosting a non-members info event to help more businesses learn about our Chamber

43/100 - Today we’re having a brilliant time with members at Kettering Park Hotel and Spa for our fully booked Networking Lunch

42/100 - This morning we’re hosting our latest Careers Fair at Northampton School for Girls

41/100 - BHIB Insurance Brokers has been with us for 50 years. Here’s our Chief Exec presenting them with a special certificate





40/100 - Today our publishing partner, Kemps Publishing, is issuing the August-September edition of our inbusiness magazine

39/100 - Today we’re holding a special party for our staff to mark our centenary







38/100 - Today we have published our latest Quarterly Economic Survey

37/100 - Today we’ve taken part in a British Chambers of Commerce working group on healthcare services for our members

36/100 - Today our membership team met to discuss how the projects they are working on are helping members

35/100 - Today we ran one of our popular 60 Minute Seminars - Getting Serious About Tax







34/100 - Today we’ve been joined by colleagues from our sister Chamber, Milton Keynes Chamber, to share best practice

33/100 - We’re at the British Chambers of Commerce Business & Education summit about helping young people to enter work

32/100 - Today we’ve welcomed delegates to the 2nd day of our Successful Supervisory Management course

31/100 - Our brilliant International Trade Assistant Carolyn Tallett is celebrating 10 years with us!

30/100 - Today we ran another of our highly popular 60 Minute Seminars, which are exclusive to members

29/100 - Our fantastic Membership Administration Coordinator Diane Battams is celebrating 12 years with us!









28/100 - We’re thrilled to welcome members and the new Indonesian Embassy trade attaché to our International Trade Forum today



27/100 - We’re looking forward to welcoming dozens of businesses to our popular Business After Hours event this evening the new Daventry Campus at Northampton College

26/100 - This morning we’re welcoming businesses to our Conflict Management training course

25/100 - We’ve met with The Guildhall today for a forward planning meeting for our 100th AGM on October 10

24/100 - We’re hosting a non-members info event about our Chamber. We’re always working hard to further strengthen our network

23/100 - We are at an International Trade training steering group with other members of the Accredited Chamber Network

22/100 - Howes Percival have been with us for 58 years. Here’s our Chief Exec giving a special certificate to Gerald Couldrake













21/100 - Our Chief Executive, Paul Griffiths, is at the British Chambers of Commerce Chief Executives’ Roundtable meeting in London

20/100 - Today we’re welcoming several businesses to our Minutes Made Easy training course

19/100 - Church’s have been members for 62 yrs. Here’s our Chief Executive giving a special certificate to Hamun Shah from Church’s


18/100 - We ran a Networking Breakfast at the Park Inn Northampton

17/100 - Our great International Trade Adviser Tina Hitchin is celebrating 20 years with us!

16/100 - We’re at Suffolk Chamber, another BCC Accredited Chamber, to discuss international trade documentation

15/100 - Today we hosted a 60 minute seminar exclusively for our members on How Will GDPR Impact Your Business?

14/100 - Dickens Brothers has been with us for 100 yrs. Here’s our chief exec giving a special certificate to MD Brian Dickens





13/100 - Congratulations to our great International Trade Assistant Janice Wright who is celebrating 11 years with us today

12/100 - We’ve just met with our charity of the year, Cynthia Spencer Hospice, to discuss how we can help them raise their profile

11/100 - Today we’re welcoming several businesses Selling Skills for Non-Sales Professionals training course

10/100 - Today we have released a new video featuring all of our team

9/100 - Today we have released the digital version of our special inbusiness Centenary edition

8/100 - Today we’ve unveiled a timeline in our main meeting room which celebrates key events from the past 100 years



7/100 - Tonight we’ll welcome firms to our Business After Hours networking event at Northamptonshire County Cricket Club

6/100 - We’ve teamed up with Microsoft to give members an exclusive 5% discount on Office 365

5/100 - Our brilliant International Trade Manager Brigid Hodgkinson is celebrating 20 years with us!




















4/100 - Today our Chief Executive, Paul Griffiths, promoted our centenary celebrations on BBC Radio Northampton’s breakfast show with Stuart Linnell

3/100 - Today we’re launching our new website

2/100 - Today we’re welcoming several businesses to our Fire Marshal/Warden training course

1/100 - Celebrating a Century of Partnership Launch Event at Barton Hall

Our members getting involved


Our Centenary

Northamptonshire Chamber of Commerce was established in 1917 and is celebrating a century of working in partnership with Northamptonshire businesses with a series of events this year, including 100 activities in 100 days.

The official launch of the celebrations will take place on Monday, May 22, which marks the beginning of the 100 day countdown to the Chamber’s AGM on October 10 which will be held at eth Guildhall in Northampton where the organisation’s first AGM was held exactly 100 years to the day earlier.

Chief executive Paul Griffiths said: “We are proud to be the county’s largest business support agency and its oldest.

“We have become an influential, highly respected organisation that has made huge progress over the decades but I believe the aims of the current Northamptonshire Chamber of Commerce have much in common with the Chamber of 100 years ago.

“It is still underpinned by the principles of the original Chamber - a member focused organisation, bringing businesses together to lobby government and other public bodies with a united voice, and to promote economic prosperity, international trade, and the advancement of skill levels within the local workforce.

“We are delighted to be celebrating our landmark anniversary with our members during a series of events throughout 2017.”

Northamptonshire Chamber was launched to champion the voices of local boot and shoe manufacturers who were concerned about exports during the First World War.

To start with it represented 125 members in Northampton but 100 years on it champions the views and concerns of a third of Northamptonshire’s entire workforce.

Bespoke Training

We appreciate that training represents a significant investment for your organisation. This is why Chamber Training is designed to provide you with a range of flexible options to suit your training needs and your budget.

One of these is our Bespoke Training Service.

The Benefits: Five Steps to successful Bespoke Training

  • A dynamic programme specifically tailored to your requirements
  • You choose the time and place. If you hold it on your premises you can save valuable time and travel costs
  • Training is priced by the day and not the delegate which provides a cost effective solution if you have a number of people with the same training need
  • The programme will fit within your organisations culture and enhances working relationships and team working between colleagues.
  1. Initial Consultation: Objectives advice to assess needs
  2. Programme Design: Agreeing a programme that meets your organisational, cultural and individual requirements
  3. Delivery: Our Training Team will handle all course and tutor administration including handouts
  4. Evaluation: Gathering feedback from delegates and organisations to establish that requirements have been met and value has been gained from the programme
  5. Support and Follow Up: Managers are encouraged to ensure delegates put what they have learnt into practice. The Chamber will keep in regular contact and offer ongoing support where necessary

As a membership organisation we have access to an extensive range of local professional expertise, this enables us to offer an extensive portfolio of topics that can be tailored for your business needs:

  • Build trust to gain a competitive edge
  • Change Management
  • Corporate Social Responsibility for SMEs
  • Disability Awareness
  • Emotional Intelligence
  • Employee engagement
  • Executive Coaching
  • Guide to Vision, Mission, Values and Objectives
  • Handling the Media Introduction
  • How to hire your first employee
  • IIP engagement
  • Inbound Marketing
  • Introduction to Handling the Media
  • Lean Six Sigma (LSS)
  • Legionella Awareness
  • MailChimp Marketing
  • Make every Email count
  • Marketing for Beginners
  • Mediation skills
  • Performance Management
  • Presentation skills
  • Process Management - LEAN Manufacturing & Six Sigma tools
  • Resource Efficiency for Dummies
  • Role of the Company Secretary
  • SAGE 50 accounting Introduction to Intermediate
  • Speed & Effective Reading
  • Successful Sales Strategy - Converting leads into Profitable Sales

This Bespoke service offers an affordable solution with significant savings when a number of individuals require development in the same area.

Here are a few comments from those that have already used this service -

“The training was brilliant, very focused and productive, we learnt a great deal” Caroline Chisholm School

Influencing Skills

“Really good course, informative, interesting & fun, would recommend to all” Underwoods Town & County

Motivating the TEAM in difficult times

“Fantastic course, trainers were approachable & really spent time to understand our business needs” Marren Microwave Ltd

Microsoft 2010 Overview

“Approachable tutor, able to answers all questions, plus guides for improving efficency in the ways we work” Central Foods Group Ltd

Successful Supervisory Management

“Very good course, thought provoking, well presented, with useful information” Dachser Ltd

Assertiveness skills

“Very enjoyable for a serious topic, with course & intermixing in the workshop case studies” Knights of Old Ltd

Minutes Made Easy

“Gave me a greater understanding of expectations, rights & wrongs within meetings and professional layouts “ British Institute of Cleaning Science

Incoterms 2010 workshop

“Very well presented, willing to give individual solutions, aided a better understanding and confidence in future implementation” ITW Plexus


Whatever your training needs, we can help you source a local professional solution, at an affordable price!

For more information call us on 01604 490470 or email training@northants-chamber.co.uk

Member Area

Welcome to your members area.

Our new website includes many new features that will help to promote your business and raise your profile.

Enhanced profile page

This page now features your location on a map (which you can adjust in the Update Your Map Pin section), plus, there is now the option of adding your own blog (in the Update Your Blog section), as well as the usual news items, Top 10 Tips and Member2Member offers.

Social media links & live twitter feed

If you’ve given us your social media accounts they will now appear on your profile page. This will include any Twitter accounts that you may have.

Specifically, if you’ve given us your Twitter account, it will appear in a live feed on your profile page, so everyone can see your latest activity.

If you haven’t yet given us your social media accounts please call us on 01604 490490, or email membership@northants- chamber.co.uk, and we’ll add these details to your account. They will then appear on your profile page. Please note: Your details may take up to 24hrs to be updated.

Dual news for dual members

If you’re a member of both the Northamptonshire Chamber and the Milton Keynes Chamber you’ll be able to add content to your profile pages on both websites in one go. So when you add, for example, a news item you’ll be given the option of adding this to your Northamptonshire profile page or your Milton Keynes profile - or both profile pages at the same time.

BCC EU Referendum Information Sheets

Following on from a series of focus groups held across the Chamber network last year (one of which was held in Northampton), the one page information sheets below provide responses from both official campaign groups based on key issues raised by member businesses.

These one page information sheets cover the following topic area: -

  • Trade with non-EU member states without existing EU trade agreements
  • Trade with non-EU members states with existing EU trade agreements
  • Financial services and the City of London
  • Regional Development Funding
  • Business Regulation
  • Labour, Skills, and Migration
  • Business taxation
  • Customs and border management
  • Prices and currency
  • Trade with EU member states

Please note the response from official campaign - Vote Leave & Britain Stronger in Europe - were limited to 150 words.

To view any of the one page information sheets below please click on the title at the left hand side of the information sheets.

Principles of Fire Safety Awareness Level 1 (QCF)

The purpose of the course:

The level 1 award in Fire Safety Awareness qualification is aimed at all staff, particulary new starters in any workplace where a basic understanding of fire safety is required. To equip staff to know how to reduce fire risk, deal with fires if appropriate and escape safely in the event of fire.


Benefits:
The Fire Safety Order requires that fire safety training is provided to staff when they commence employment and that refresher training is provided on a regular basis.
Fire is often the biggest safety risk any business ever has and your insurance may not be valid if your staff is left vunerable.


Who is this course for?
This course provides an ideal introduction to fire safety awareness and is a good foundation for future training in this skills development.
Successful candidates will be awarded a national level 1 qualification.


Topics covered:
Sate the main causes of fires in the workplace

Outline the main costs of fires in the workplace for employers, employees and society

State their own duties and responsibilities in relation to fire safety at work

State the duties and responsibilities of fire wardens and other people who may be required to take action as part of the fire risk controls or during an emergency

Describe the action to be taken in the event of a fire in the workplace, including methods of raising the alarm and contacting the emergency servicesList the key elements for effective fire risk management in the workplace

Outline how the components of the fire triangle can be used to control fire risks

List active and passive fire risk control measures

Outline fire prevention measures that can be taken to minimise fire risks

State the safe operating parameters for the use of portable fire fighting equipment

By the end of the course delegates will be able to:
Understand basic fire safety and what to do in the event of an emergencyUnderstand the principles of fire risk controlUnderstand the principles and practice of fire safety management at work

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Introduction to HR Management

The purpose of this course:

This full day course provides guidance and practical insight on the essential areas of HR in accordance with legislation and best practice.
Benefits:
Knowledge and practical awareness to help comply with core aspects of employment legislation and ACAS code of disciplinary and grievance procedures.
Opportunity to reflect upon and develop core employment practices and policy in accordance with HR best practice.
Who is this course for?
People managers with a responsibility for ensuring core HR practices are in place and developed to suit their organizations needs.
Topics covered:
Essential employment law

Recruitment and selection practices

Managing training and development

Employee entitlements

Employee reward and benefits

Handling disciplinary and grievances issues

Developing performance and tackling poor performance

Tackling sickness absence

By the end of the course delegates will be able to:
Outline key HR practices in accordance with best practice and employment law

Analyse and evaluate the merits of core employee relations issues to support effective decision making at an early stage

Outline the basic legal context underlying employee relations processes to encourage the effective development and application of company policy to promote good practice and avoid penalties

Call the Training Team to discuss your training requirements on 01604 490470 or email training@northants-chamber.co.uk

NEW - Search Engine Optimization - Quick Start!

The purpose of this course:

This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we’ll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!

Benefits:

When it comes to marketing a website ignoring search engine traffic simply isn’t an option. This workshop give organizations the opportunity to develop skills that will help them understand how best to structure their site and gives themselves the best possible chance of ranking keywords.

Topics covered:
By the end of the course delegates will be able to:

  • Why technical SEO is important
  • What Google wants
  • How Google works - crawling, indexing and ranking
  • Web page structure
  • Webmaster tools / Google search console
  • META Data
  • Canonical
  • Content targeting
  • Schema / Microdata
  • HTTP Response Codes
  • Tools
  • Roadblocks

Understand technical SEO and why it’s so important

Analyse a site and see why it is or isn’t performing

Set up a page to give it the best possible chance of ranking

Implement meta data /scheme markup

Understand what HTTP response codes are and what they mean

Use a set of tools to make your life easier

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

NEW - LinkedIn for Business

Optimise your LinkedIn presence and marketing to achieve the results that you need! (1/2 day)

The purpose of this course:

This 1/2 day workshop LinkedIn for Business workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business.

Know how to market yourself, increase your visibility and reputation and develop new business using the features of this fantastic social media platform.

Benefits:

This workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients. There are many features of LinkedIn that are under utilised. Learn how to search effectively, use the reminder feature, are you publishing on LinkedIn and so much more. This is an interactive workshop to learn how to use LinkedIn as a marketing and business development tool.

Who is this for?

For business owners, marketeers, social media managers, public relations and journalists. From novice to well versed social media managers, you will walk away with a few golden nuggets that will help increase your business development and marketing strategies on this platform.

Topics covered:
We will bring you the latest developments and explain how the companies that LinkedIn are acquiring can integrate with your online marketing strategies ( ie Lynda.com, Slideshare, Pointdrive etc.)

  • The history of LinkedIn - why would you use LinkedIn for Business?
  • How do you rank amongst your network, how to make your posts stand out from the crowd
  • Contacts facility - your day strategies including the benefits of the relationship area and how to use the reminder function
  • Using the advanced search techniques - external platforms for additional search techniques, etiquette in connecting etc
  • Perfecting your profile (cheat sheet) - using LinkedIn publisher and answering whether or not you should upgrade
  • How to use LinkedIn groups effectively, the do’s and don’ts of LinkedIn groups
  • Your linkedin 5 a day - advice on posting activity updates, external places for good content, customising LinkedIn Pulse

By the end delegates will be able to:

Create the perfect LinkedIn profile, including features that have only recently been launched. Formulate an action plan and strategy for effective marketing and lead generation using this platform.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Improve your Self-Confidence in the work place

The purpose of the course:

This half day workshop will explain the elements that make up your self-confidence and how each of those can be improved effectively, rapidly and permanently.

This will lead to improved effectiveness and engagement in the workplace and give greater resilience to deal with issues when things don’t go according to plan, coping with the unexpected!

Benefits:

More confidence leads to more effective and engaged employees which in turn means greater contribution to the organization. Confident employees will be more proactive at finding improvements, open to change and willing to develop their role. Future managers will be more respected if they are themselves confident in their role.

Who is this course for?

Anyone who lacks self-confidence or self-esteem and wants to be able to permanently improve themselves within work and social situations.

Topics covered:

  • Locus of Control
  • Self Esteem
  • Social & work place anxiety
  • Negative thinking styles
  • Growth mindset
  • Proactive language
  • Personal responsibility

By the end of this workshop delegates will be able to:

  • Withstand greater levels of pressure and remain effective
  • Understand what self-confidence is and the elements that constitute it
  • Recognise that they are in control of their own thoughts
  • Improve their own self-confidence with simple effective language and thinking tools
  • Learn the benefits of self praise and others for continual growth
  • Have greater coping resilience to things not going to plan

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Alternatives to EU Membership

If in the event the UK does vote to leave the EU on 23rd June, there are numerous models which the UK could adopt. The information below sets out five possible models that could be adopted by the UK Government.

Source: Eversheds International

The Norwegian Model

  • Norway has full access to European Economic Area (EEA) and also the European Free Trade Association (EFTA) but does not have access to EU Customs Union.
  • As a member of EEA manufactured goods fall under the ‘free movement of goods’ policy however, this is not the case for agricultural and fishery products which are subject to Common Customs Tariff.
  • Also as Noway is a member of EEA and Schengen it also has Free Movement of People.
  • Free movement of services also applies to Norway under their membership of EEA.
  • However Norway has no formal representation within the EU. Though it can choose not to implement an EU measures adopted by the EEA.
  • Norway does contribute to the EU budget on a per captia basis.
  • Norway is free to conclude free trade agreements with other nations but does not benefit from the EUs free trade agreements.

The Swiss Model

  • Switzertland differs from Norway in that it has its own bi-lateral treaties with the EU. They are also members of ETFA but not EEA and it not part of the EU Customs Union.
  • Free movement of goods for manufactured products similar however this is carried out under other bi-lateral treaties. This also applies for processed foods.
  • Switzerland is also subject to the Common Customs Tariff for unprocessed agricultural products.
  • Is a Schengen member and thus free movement of people applies however this must be for the purpose of taking up an offer of employment.
  • Their services industry is also limited to what extent businesses can operate in EU members states
  • Does not have any formal EU Representation
  • Switzerland does contribute to the EU budget on a per captia basis, this is for its bi-lateral relationships
  • Free to conclude its own free trade agreements with any other country

The Turkish Model

  • Has bi-lateral treaties with the EU and is subject to the EU Customs Code.
  • In practice Turkey is very limited to the free movement of goods in the EU and is subject to numerous restrictions and barriers i.e. licensing.
  • Does not have free movement of people in the EU.
  • Does not have free movement of services in the EU. Need to establish subsidies to operate in the EU market.
  • No formal representation in the EU.
  • Does not contribute towards the EU budget.
  • Turkey cannot conclude free trade agreements as it must apply Common Customs Tariffs to any imports from outside the EU.
  • Does not have the benefit of the EU’s free trade agreements.

The South Korean Model

  • Very comprehensive free trade agreement with the EU.
  • Has free movement of goods as far as manufactured and agricultural products are concerned. Near 100% of goods subject to 0% tariff.
  • Do not have free movement of people but have Visa free travel.
  • In contrast to manufactured and agricultural products the services sector does not enjoy such freedoms.
  • Does not have formal representation with the EU.
  • Has a ‘living agreement’ through its very comprehensive free trade agreement.
  • Does not contribute to the EU budget.
  • Free to conclude its own free trade agreements.

The World Trade Organisation Model

  • Does not have membership of ETFA, EEA, EU Customs Union. Also has no free trade agreement with the EU
  • No free movement of goods.
  • Maximum tariff the EU can impose from imported goods from a WTO member e.g. UK will be at its Most Favoured Nation rate, which is lowest tariff it charges to any WTO member which does not have a specific trade agreement. This is under the WTO’s General Agreement on Tariffs.
  • No free movement of people. However its usual for advanced economies to permit visa free travel for trips of upto 90 days.
  • UK currently has a points based immigration system for non-EU nationals. EU member states except Ireland can be expected to adopt a similar policy for UK nationals
  • No free movement of services. Under the WTO’s General Agreement on Trade in services across borders are not generally an issue.
  • UK companies will not have an automatic right to establish places of business in EU Member States. Generally will need to establish subsidiaries based in the EU to operate within the single market.
  • No formal representation within the EU.
  • Does not contribute to the EU budget.
  • Given UK membership of the WTO the UK would be free to negotiate free trade agreements with any country, even within the EEA and EFTA.

NEW - Agents and Distributors

BCC Accreditation Award 1 day course

The purpose of this course:

This is an interactive course which is designed to help delegates understand how working with Agents and or Distributors can help grow their business overseas. It will explore the different aspects of the legal relationship between the Principal and the appointed partner, the cost implications to the business, along with guidance on how to successfully approach the selection, appointment and management process.

Benefits to the organisation:

This course will help companies to understand the practical and legal implications of working with agents and distributors in comparison with alternative market entry options. This in turn will help to inform the development of an appropriate export strategy for your target market(s).

Who should attend:

This course is suitable for staff within an organisation, who have a responsibility for developing business in oversea markets.

Topics covered:

  • Overview of options for routes to market - one size does not necessarily fit all
  • The difference between Agents and Distributors and how they operate, including cost advantages and disadvantages
  • Considerations regarding territory and the differing levels of authority
  • Legal considerations - EU Competition Law and the EU Commercial Agents Directive
  • Contracts - key elements to include in Agency and Distributor agreements
  • How to select a good agent/distributor and pitfalls to avoid
  • Ways to manage your overseas partner and keep them motivated
  • Where to find help

By the end of the course delegates will be able to:

  • Understand the difference between agents and distributors and their respective roles
  • Know the key points to consider when selecting and appointing an Agent or Distributor
  • Understand how Agents and Distributors can help you grow your business overseas

Delegates will complete a Learning Questionnaire for BCC Accreditation Award assessment

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

The EU Explained

This page will provide an overview of the EU including its institutions and their functions. In addition, this page contains information related to the UKs current relationship with the EU, and a summary of the new settlement, as well information related to the actual referendum itself.

  1. EU Referendum: summary and analysis of the new settlement for the UK in the EU
  2. EU Referendum: How the results will be declared
  3. EU Referendum: impact of an EU exit in key UK policy areas


A brief history of the EU - extracted from The European Union Explained: How the European Union Works

The European Union was founded in 1950 as the European Coal and Steel Community (ECSC), after the then French foreign minister Robert Schuman proposed integrating the two industries. Consequently, the following year at the Treaty of Paris the ECSC was born. Subsequent treaties have continued to update the EU. The Treaty of Rome, 1957 established the European Economic Community. The Single European Act, 1986 which provided the basis for the single market. The Treaty of Maastrict, also known as The Treaty on European Union, 1992 officially established and consequently parliament more of a say in decision-making as well as adding new areas of policy cooperation.

Then in 1997 the Treaty of Amsterdam came into force, which amended previous treaties. In 2001 the Treaty of Nice was signed, this aimed to streamline EU institutional systems so that it could continue to work effectively as a new wave of member states joined in 2004. Three years later in 2007 the Treaty of Lisbon was signed, this treaty aimed to simplify working methods and voting rules. In addition to creating a President of the European Council. The EU now encompasses 28 member states with a combined population of 500 million.

EU Institutions Explained


Further details - http://europa.eu/about-eu/institutions-bodies/european-parliament/index_en.htm
Further details - http://europa.eu/about-eu/institutions-bodies/european-council/index_en.htm
Further detials - http://europa.eu/about-eu/institutions-bodies/council-eu/index_en.htm
Further details - http://europa.eu/about-eu/institutions-bodies/european-commission/index_en.htm

  • European Parliament
    • Made up of directly elected MEPs from EU members states with legislative, supervisory and budgetary responsibilities.
    • There are 751 members
    • This institution was established in 1952 as the General Assembly of the European Coal and Steel Community (ECSC), then in 1962 as the European Parliament with the first direct elections taking place in 1971

  • European Council
    • Defines the general policy priorities and direction of the European Union
    • Its membership consists of Heads of State or government of EU members states, The European Commission President as well as High Representatives for Foreign & Security Policy
    • Established in 1972 (informally), given formal status in 1992 and then was made an official EU institution in 2009

  • Council of the European Union
    • Acts as the voice EU member governments, adopting EU laws and coordinating EU policies
    • Its membership consists of government ministers from each EU country dependent on the policy area to be discussed
    • Established in 1958, with each country holding the presidency on a six month rotating basis

  • European Commission
    • Its role is to promote the general interest of the EU by proposing and enforcing legislation, in addition to implementing policies and the EU budget
    • Membership includes a team or ‘College’ of Commissioners, 1 from each EU country
    • Founded in 1958 its current President is Jean-Claude Juncker

There are also numerous other EU institutions, including the Court of European Justice, European Central Bank, and European Investment Bank amongst others. Details of which can be viewed here.

Britain Stronger In Europe

At the end of March 2016, the British Chambers of Commerce (BCC) sent a questionnaire to each campaign group involved in the EU referendum asking them to provide their arguments against a number of topic areas related to business. This will inform a series of info sheets highlighting the positions of each campaign.

This questionniare comes in two parts, the first being issues impacting all businesses, and the second referring to specific sectors.

1) Issues impacting all businesses include: -
European Union members states
Non-EU member states with existing EU trade agreements
Non-EU member states without existing EU trade agreements
2) Specific sectors
The link below provides the response from the Britain Stronger in Europe campaign based on the above points.

  • Trade prospects with, and market access to:
  • Customs and border management, including Northern Ireland - Republic of Ireland
  • Labour, skills and migration
  • Price and currency
  • Business regulation and associated costs
  • Access to finance
  • Tax matters, including cross-border VAT
  • Regional development funding
  • Innovation, research & development and science funding
  • Infrastructure co-funding
  • City of London / financial services
  • Agriculture, Forestry and Fishing
  • Mining and Quarrying (the extractive industries - including oil and gas)
  • Manufacturing
  • Utilities (electricity, gas and water - generation and supply)
  • IT, Telecoms and other digital services
  • Construction and real estate
  • Retail and distibution
  • Transport and logistics
  • Food and drink
  • Financial services
  • Professional and business services

Britain Stronger in Europe response to BCC Questionnaire

Vote Leave

At the end of March 2016, the British Chambers of Commerce (BCC) sent a questionnaire to each campaign group involved in the EU referendum asking them to provide their arguments against a number of topic areas related to business. This will inform a series of info sheets highlighting the positions of each campaign.

This questionniare comes in two parts, the first being issues impacting all businesses, and the second referring to specific sectors.

1) Issues impacting all businesses include: -
European Union members states
Non-EU member states with existing EU trade agreements
Non-EU member states without existing EU trade agreements
2) Specific sectors
The link below provides the response from the Vote Leave campaign based on the above points.

  • Trade prospects with, and market access to:
  • Customs and border management, including Northern Ireland - Republic of Ireland
  • Labour, skills and migration
  • Price and currency
  • Business regulation and associated costs
  • Access to finance
  • Tax matters, including cross-border VAT
  • Regional development funding
  • Innovation, research & development and science funding
  • Infrastructure co-funding
  • City of London / financial services
  • Agriculture, Forestry and Fishing
  • Mining and Quarrying (the extractive industries - including oil and gas)
  • Manufacturing
  • Utilities (electricity, gas and water - generation and supply)
  • IT, Telecoms and other digital services
  • Construction and real estate
  • Retail and distibution
  • Transport and logistics
  • Food and drink
  • Financial services
  • Professional and business services

Vote Leave response to BCC Questionnaire

inbusiness Centenary editions

In this special edition of inbusiness we look back at the history of Northamptonshire Chamber and celebrate the contribution of our long-standing members

Click on the image above to read this special issue.



This special edition of inbusiness looks back over 100 days of Centenary celebrartions.

Click on the image above to read this special issue.

Business Brexit Priorities

bccbrexitprioritiesncoc

Chambers of Commerce: Put practicality and certainty at the heart of Brexit negotiations

Chamber members gathered in Westminster for the BCC Annual Conference, at the Annual Conference, the British Chambers of Commerce published a business blueprint for the UK government ahead of the upcoming Brexit negotiations, supported by Northamptonshire Chamber of Commerce.

Titled Business Brexit Priorities, the report synthesizes feedback from over 400 businesses at 16 Chamber-hosted focus groups, along with nearly 20,000 responses to Chamber surveys of which Northamptonshire Chamber of Commerce were actively involved. It puts forward priorities for action across seven key areas where business communities want practical solutions and certainty.

BCC evidence confirms that Europe will remain a key market for UK exporters and importers well into the future. As a consequence, it is imperative that the government achieves a pragmatic UK-EU deal that facilitates continued trade.

The key recommendations in the report are:

  • On the Labour Market, the government should provide certainty for businesses on the residence rights of their existing EU workers, provide clarity on hiring from EU countries during the negotiation period, and avoid expensive and bureaucratic processes for post-Brexit hires from the EU
  • On Trade, the government should aim to minimise tariffs, seek to avoid costly non-tariff barriers, grandfather existing EU free trade agreements with third countries, and expand the trade mission programme
  • On Customs, the government should develop future customs procedures at the UK border in partnership with business, seek to maintain the UK’s position as an entry point for global businesses to Europe
  • On Tax, the government should guarantee that HMRC is appropriately resourced to help businesses through the transition process, and provide clarity on whether VAT legislation will continue to mirror current core VAT principles
  • On Regulation, the government should ensure stability by incorporating existing EU regulations into UK law and maintaining these for a minimum period following Brexit, and ensure that product standards are aligned with, and recognised by, the EU to keep UK products competitive
  • On EU funding, the government should maintain UK access to the European Investment Bank, and ensure there is no funding ‘cliff-edge’ for areas in receipt of EU funding
  • On Northern Ireland, the government must avoid any return to a hard border, so that businesses can move people and goods as freely as possible.

Commenting on the report, Adam Marshall, BCC Director General, said: “Business communities across the UK want practical considerations, not ideology or politics, at the heart of the government’s approach to Brexit negotiations.

“What’s debated in Westminster often isn’t what matters for most businesses. Most firms care little about the exact process for triggering Article 50, but they care a lot about an unexpected VAT hit to their cash flow, sudden changes to regulation, the inability to recruit the right people for the job, or if their products are stopped by customs authorities at the border. The everyday nitty-gritty of doing business across borders must be front and centre in the negotiation process.

“What’s also clear is that the eventual Brexit deal is far from the only thing on the minds of the UK’s business communities. An ambitious domestic agenda for business and the economy is also essential so that business can drive our post-Brexit success. Firms across the UK want a clear assurance that Brexit isn’t going to be the only thing on the government’s economic agenda for the next few years.”

Marcus Mason, Head of Business at the BCC, and author of the report, added: “Since the historic vote on June 23, we have worked with Chamber business communities all across the UK to determine their key priorities for the Brexit transition.

“This report brings those practical priorities together and urges the government to adopt them in the forthcoming negotiations. Chambers of Commerce stand ready to help the government shape a pragmatic and practical approach to the coming transition, so that firms can continue to trade successfully with customers and suppliers across Europe and around the world.”

Case Study - International Trade

acs goes global thanks to Chamber

Corporate video production by J motion

When acs was approached by a prospective client interested in purchasing some furniture for his office in Kampala, Uganda, it is fair to say that the company was nervous. John Harley, joint managing director at acs Office Solutions, said: “We engaged with the client and a contract had been placed with us, but we were unsure of what to do next.”

John contacted Northamptonshire Chamber’s International Trade Team to discuss the contract. “I went to the Chamber’s International Trade Team and they helped by explaining exactly what was required - from the practical logistics of the project, to the legal documentation,” said John. “Without this support and training, it is doubtful that we could have executed the project on time, delivering the client satisfaction which has now led to other opportunities to export for the client in other countries.”

The project was carried out and delivered on time and saw 50 workstations - complete with seating and screens - boardroom and reception furniture, a kitchen, break out room furniture and mobile storage solutions exported, delivered and installed by acs fitters in the client’s city centre offices in Kampala, Uganda. By coincidence, through acs’ membership of Northamptonshire Chamber’s Business Alliance Group, John Harley received an invitation to a round table meeting with Lord Green, Minister for Trade and Investment around the same time. During the meeting, Lord Green discussed his aim of boosting the number of SMEs that export and getting those that are considering exporting for the first time to enter new international markets.

John said: “My feeling after the round table meeting was that we should not necessarily be shy of exporting. Initially I had seen this project in Uganda as a one-off, but the meeting got me thinking about it differently. We definitely want to export more in the future. At this stage, our activity is supporting client requests rather than aggressively marketing the service. However, we now know how to do to it, whereas we had previously avoided doing it!”

If you’d like to know more about what the Northamptonshire Chamber’s International Trade Team can do for you and your business give them a call on 01604 490490, or email them at exportdocs@northants-chamber.co.uk or click here.
You can also follow them on Twitter @NhntChambExport.

Secretaries of Excellence

Description:

Secretaries and Personal Assistants are often the first point of contact for customers in many companies. It is important that a good first impression is made at this point of contact. This course will take you through the skills needed to make sure that the all- important first impression is a good one.

Why attend?

This one day course will support, motivate and empower secretaries and administrators to maximise their effectiveness within the organisation. It introduces a range of management skills and techniques which enhance productivity and develop interpersonal relationships within the workplace.

Who should attend?

Anyone who is in, or is interested in, a secretarial or administration role within an organisation and is keen to maximise their personal effectiveness and potential.

Topics covered include:

  • Time management
  • Communication skills
  • Effective correspondence
  • Managing the manager
  • Managing stress at work
  • Assertiveness
  • Personal Image

By the end of this course you will be able to…

Perform the secretarial or administration role you are involved in, with improved effectiveness and efficiency. You will gain a wider understanding of the organisation and environment in which it operates and your role within this. You will gain improved communication skills and greater understanding of barriers to effective communication.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Telephone & Reception Skills

Why Attend?

This entertaining course is aimed at those key people who are in first contact with telephone callers or visitors. The event will demonstrate the importance of creating an early and positive image of the organisation and will provide delegates with the skills and confidence to ensure that all callers enjoy their ‘visit’. Reception management and security aspects are also thoroughly explored.

Who should attend?

Headquarters or branch receptionists, their deputies and assistants will enjoy this humorous and revealing course. However due to increasingly demanding caller expectations in these days of direct access – many people have a direct line, constantly receiving calls from customers, suppliers and colleagues. This means that anyone who may be in a position to answer the telephone as a representative or ambassador of the organisation will take great benefit from the key messages contained in this entertaining and inter-active event.

By the end of the course, delegates will be able to:

  • Efficiently manage a reception area in line with established policy
  • Fully realise the fundamental need for excellent and professional reception skills
  • Confidently look forward to receiving people, live or on the telephone
  • Project a perfect first image for the callers and visitors
  • Be cognisant of security and implement security and safety policy
  • Listen and probe to establish each visitor or caller’s precise requirements
  • Assertively deal with difficult situations; rude, nuisance or complaining callers
  • Efficiently manage a busy switchboard – incoming and outgoing skills
  • Ensure that all callers are responded to quickly and made to feel uniquely important!
  • Show, by example, how all members of the organisation can project a positive image to all callers, thus maintaining a favourable opinion by customers, suppliers and the public at large

Topics Covered:

  • First impressions - effect on the caller / visitor
  • Can you hear a smile?
  • Building personal confidence
  • The effect of words, tone and voice – avoiding Pollyism!
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The callers perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

THIS COURSE CAN BE DELIVERED ONSITE.


For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Speed Writing for Beginners

1/2 day Workshop

The purpose of the course:

Speedwriting is a shorthand writing system originally designed so that it could be written more quickly than longhand.

Benefits to your organisation:

This workshop provides an introduction to the system to allow delegates to learn the benefits of how this can be incorporated into their work place.

Who is this course for?

It is useful for someone wanting a simple system to speed up hand written note taking and builds on texting and other short forms.

Topics Covered:

  • Reading speedwriting text
  • Combining basic elements for speedy writing
  • Bank of abbreviations and short forms
  • Posture and penmanship
  • Six basic principles
  • Practise

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Pitching for Business

Half day

The purpose of the Workshop:

In a structured and supportive environment you will have the opportunity to develop confidence in delivering your pitch for business and promoting your products and services.

Benefits to the organisation:

This course will enhance confidence skills and awareness in sales interactions, and so improve your effectiveness and ease of winning new work.

Who is the course for?

Whether you have to give a formal pitch to a board of directors or wish to develop you introduction skills at networking, this session will help to optimise your presence.

Topics covered:

  • Structuring your pitch
  • Tailoring for your audience
  • How to give the right impact
  • Confidence building

By the end of the workshop delegates will be able to:

Optimise their presence and put impact into their busines pitches at all levels.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Winning Sales with persuasive emails, letters,quotations, proposals and tenders

The purpose of the course:

The course explores the impact of written communications on customers, clients and other business contacts who receive our emails, letters and proposals.

Benefits to the organisation

A strong and careful consideration of all sales orientated emails, letters, promotion documents, reports, quotations and tenders will significantly improve the organisation’s ability to win business. Potential customers prefer clear text, presented in a logical manner, explaining how products and services provide solutions to challenges that they face.

Who is the course for?

Sales staff who regularly need to email or write letters to confirm visits, discussions, or respond to specific questions about products and services.

Technical and logistics support staff who need to communicate with customers, teams who submit quotations and write proposals and tender responses.

All will gain useful skills from this professional course.

Topics covered:

  • Tightly written communications, and clear answers to their questions gain respect from busy executives, thus building a relationship to do business
  • Emails: How long? What headings to use; Key words; directions to attachments
  • Letters: more formal; may be passed on to others; needs to be easy to read
  • How to achieve clarity; know about general Fog Index rules;avoid jargon and TLA’s, grammar and psychology
  • Quotations:describing the solution; use of photos and diagrams
  • Tender documents: How to respond; providing “hooks” and “Tower selling”

By the end delegates will be able to:

  • Use emails effectively, good headings and clear explanations
  • Tight written text and logical order
  • Explain how products and services provide solutions
  • Tender responses sectioning to stand alone where needed
  • Be part of the wider sales team, leading prospects and existing customers through the buying process

This 1 day course is delivered as a bespoke training delivery, for more information call us on 01604 490470 or email training@northants-chamber.co.uk

Make Every Email Count

Half day workshop

The purpose of the course:

When we meet client face to face we think about what we wear, how to greet, how to make our pitch and how to close the meeting.

But how much trouble do we take over our business emails?

Aren’t they just as important, for building our client relationships and boosting our brand?

By attending this course you will learn how to use everyday emails to build relationships and boost your brand.

Benefits to the organisation:

For a business whose employees engage with clients by email, attending this workshop will increase their awareness of the benefits of email etiquette.

Who is this course for?

Anyone aiming to improve their email communication skills.

All aspects of good emailing practice will be covered:

  • The unique nature of email communication
  • Subject lines, preview lines, opening remarks, salutations,
  • Social styles - understanding the communication styles via words used
  • Calls to action, sentence lengths, choice of words, abbreviations, formatting & proof reading
  • Discussion and debrief

By the end of the course delegates will be able to:

  • Apply the email tool to every email
  • Adapt their written style to enhance communication
  • Engage positively with current and potential clients, building relationships and boosting brands

This workshop is delivered as a company bespoke session, for more information call us on 01604 490470 or email training@northants-chamber.co.uk.

Running and Chairing Meetings

Half day (9am - 12.30pm)

The purpose of the course:

Meetings are a common part of working life and if they are to meet their objectives, they need to be chaired professionally with participants contributing appropriately.

This course will give delegates a good understanding of the purpose of meetings and will enable delegates to plan and conduct a meeting in a structured and productive manner.

Benefits to the organisation:

Your organisation will reduce the costs of meetings by having effective Chairs.

Decisions will be enhanced because Chairs will understand how to facilitate a group to make a quality decision and keep people to the agenda.

Who is this course for?

Anyone who already chairs and wishes to improve there outcome and those that will be doing it for the first time.

Topics covered:
The course will be a mixture of trainer input, discussion and group exercises, and will appeal to all learning styles.

  • Introductions and Icebreakers
  • The meeting cycle
  • The skills of the Chair
  • Film scenarios
  • The Agenda
  • Writing minutes
  • Managing groups
  • Listening skills, questions and statements
  • Achieving consensus
  • Action planning

By the end delegates will be able to:

  • State what leads to effective meeting
  • Apply the role of the Chair
  • Work with the minute taker
  • Contract for results
  • Apply effective facilitation skills
  • Apply the psychology of group dynamics
  • Manage challenging personalities and situations in a positive way

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Written Communication at its BEST!

The purpose of the course:

Effective writing is a key skill - why not take this opportunity to assess the effectiveness of your documents and learn tips and techniques that will help you to get the results that you want from your reports, letters and emails.

This is a very practical course and we recommend that people bring examples of their work to review throughout the day.

Benefits for your organisation:

All managers and professionals need to communicate in writing and this workshop provides participants with an excellent opportunity to improve their skills, review their current approach and learn a range of useful tips and techniques.

Who is this course for?

Anyone who wants to improve the results they get from document and email communication.

Topics covered:

  • Planning - the five steps to writing
  • Defining the aim and meeting the needs of the reader
  • Using Transactional Analysis to define tone
  • Structure - emails, letters, reports and proposals
  • Standard, bad news and complaints
  • Writing clearly and concisely, correct, simple, necessary, specific and active
  • Grammar, punctuation and spelling
  • Layout and presentation
  • Presenting facts and figures
  • Revising and evaluating
  • Proofreading
  • “What will you do as a result of today?”

By the end of the course delegates will be able to:

  • Produce well structured and presented documents that meet a defined aim
  • Understand the reader’s requirements
  • Write clearly and concisely
  • Project a positive image
  • Improve grammar, punctuation and spelling
  • Use technology to save time


1 Day (9.15am - 5pm)

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Minutes Made Easy

Why Attend?

Minute taking does require skill, this course will help you understand what is needed to produce concise and clear minutes, with discussion about the nature of meetings and looking at the relevance of annotating different kinds of information. You will also be introduced to speed writing.

Don’t be put off by the title – a “Minutes Made Easy” course can be fun as well as constructive with practical experience throughout!

Who should attend?

Anyone who regularly takes minutes and wishes to enhance their skills further, or a person who has been asked to undertake this role without experience.

Delegates do not necessarily require an understanding or knowledge of shorthand.

Topics Covered:

  • Discussion of previous experiences of meetings both positive and negative
  • Types of meetings and their differences
  • What is a meeting, what makes it successful?
  • Preparing for a meeting
  • Short cuts to taking down information
  • The role of the meeting – the format, the Agenda, the check list to a successful meeting
  • The Meeting
  • Preparing Minutes and the correct procedures
  • Role Play – in small groups – Agenda and Minute taking
  • The use of the tape recorder
  • Speed Writing

By the end of the course, delegates will be able to:

Apply the appropriate skills gained for taking concise and accurate minutes at internal and external meetings.

What recent delegates had to say about this course:

“Excellent course, well delivered & valued, would recommend to anyone, even if you think you know it all” Wendy McDonald St Andrew’s Healthcare

“The course tutors were entertaining and informative and held my attention at all times. I came away with more confidence and helpful tips” Claire Harvis St Andrew’s Healthcare

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Presentations Skills - From terrified to terrific

The Purpose of the Course

To overcome the fear of presenting, to become more confident in delivering a presentation that is engaging, by using your voice and personality.

How to command a room and remain in control, how to frame and respond to feedback and questions

Benefits for your organisation

Delivery of presentations that are interesting and not reliant on powerpoint, giving the company’s service / product a more memorable impact for all the right reasons.

Who is this course for?

Anyone who needs to sell an idea, a product or a service, to either internal or external buyers. Anyone who has to convince the Board or Management to support a particular project. Anyone who, at any time (at work or when networking socially), may find themselves having to present themselves with impact in order to influence and make a difference.

Topics Covered:

  • How to overcome presenting fear
  • The use of different voice tones - it’s not about shouting
  • Utilize different personality types - not just reading from slides
  • How to command a room and how to spot the disengaged
  • Anticipating and handling questions, so they reinforce your message
  • Receive and understand feedback - food of champions

By the end of the course, delegates will be able to:

  • Manage their presenting fear
  • Be able to quickly get into a positive state to present
  • Gained important proven presenting tips, tools, and guidelines
  • Keep the audience interested and involved
  • Able to receive and understand feedback
  • Able to reply confidently to all questions however challenging

This course is available as a bespoke delivery, call us on 01604 490470 or email training@northants-chamber.co.uk for details.

Effective Communication

The purpose of this course:

Communicating effectively is an art and it must be practiced effectively in the work place to improve results. Communication is best judged by the effect it has on others and the impact it generates and the results it achieves.

This one day interactive course will enable you to discuss, learn and practice tools, tips and techniques involved in providing effective workplace communication both internally and externally.

Benefits to the organization:

  • Have a workforce who understand the importance of effective communication and the benefits it brings.
  • Clearly tranferred information - no misunderstanding
  • Employees will be able to communicate effectively to all personnel in all formats

Who is the course for?

Ideal for leaders, managers, customer service, project managers and sales, anyone who is looking to develop their communication skills within their role.

Topics covered:

  • Different ways we communicate in the workplace
  • The 3 things all great communicators do
  • Communicating my “Brand”
  • Communicating to make an Impact
  • Consolidation - how to influence and persuade others to reach a consensus

By the end of the course delegates will be able to:

  • Identify the different ways communication works within the workplace
  • Understand their strengths and areas for communication development
  • Know their own “Brand” and how to communicate it
  • Recognize good communicators
  • Focus on the importance of body language, listening & questioning
  • Be able to communicate in a confident and persuasive manner in & outside the workplace

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Developing Assertiveness Skills

The Purpose of the Course

This workshop aims to enable you to be more effective in your communication skills. To be positive and competent in the workplace and outside it, by learning to be firm but fair with your colleagues.

It will help you make a plan for realistic change and enable you to realise the benefits of non agressive assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear in a positive way.

Benefits for the organisation

Assertiveness skills are a vital life skill and can therefore be used in all aspects of life from work to relationships outside of work in the family, with friends and in social situations.

Having an understanding of assertiveness and being able to be assertive will boost your confidence and give you every chance of getting the best outcomes from situations.

Who is this course for?

Due to the importance of this skill it is relevant to all, whether in work or not. It is often attended by those whose roles require strong assertiveness skills such as customer service, management and education.

Topics Covered:

  • Defining what assertiveness is and is not
  • Understanding why people behave the way they do
  • Learning the key components of assertiveness and how to use them

By the end of the course delegates will be able to:

  • Have a renewed confidence, and techniques to stand up for yourself in any situation
  • The ability to calm aggression or overcome passivity
  • The respect of your colleagues as you start saying what you really mean, even in difficult situations.
  • A checklist to guide your behaviour in practice

What recent delegates has to say:

“The course covered all the aspects I wanted to cover and more, I would definately recommend” Billing Finance Ltd Sharon Tee

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Customer service for Offsite Personnel - Engineers

The purpose of this course:

Given that the people who visit your customers premises are the most influential in shaping the customers preception of your organisation, this course is designed to raise awareness of individual impact.

Using traditional input approaches as well as video clips and activities to bring learning to life, this day is aimed at offsite personnel such as engineers with techical skills who may not have the knowledge or insight needed to handle customers effectively. The day will help those who attend realise the power they have in building customer loyalty and provide them with actions they can take forward that will make a difference to how customers see you. After all your customers remember how your people make them feel!

What is covered:

Reputation and its impact on success

Your organisation’s brand - Your personal brand – people remember how you make them feel

What is good customer service?

Getting the basics right

Setting sustainable standards of external customer service

The Service Chain Concept

Conveying a positive service image

Managing Moments of Truth

Understanding your stakeholders Emotional and Tangible needs

The Four Customer TypesThe Virtuous Circle – Listen / Act / Measure

What gets measured gets managed

Moving from good to great

Four essential customer service behaviours

Relationship Building – for future success

Taking Responsibility – to get things right first time

Managing Expectations – so there are no surprises

Operating Assertively – being able to say no when needed

By the end of the workshop, delegates will be able to:
Appreciate the connection between what they do and their impact on the company. Recognise the steps to take in maximising brand reputation. Appreciate the value of customer service to the business. Demonstrate a greater understanding of different types of customer and make appropriate connections with those customers. Understand and effectively manage moments of truth for their customers. Treat customers with care and consideration at every opportunity.

This course is available as a bespoke training delivery, call us on 01604 490470 or email training@northants-chamber.co.uk

Helping Difficult Customers!

The Purpose of the Course

We all know how hard it can be to handle difficult people. And many of us know how easy it is to become that difficult customer! We know how it feels to be kept waiting and forced to listen to music before finally getting to talk to a real person! It’s no surprise that customers become difficult but sometimes call handlers and their processes make things worse. Come along - this workshop will help you cope.

Benefits to the organisation

By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. After all, behaviour breeds behaviour!

We will ensure there are role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.

Who is this course for?

This practical workshop is designed for customer service front line staff who are regularly challenged by “awkward” or “difficult” customers and want to avoid escalating situations to their manager.

Topics Covered:

  • Understanding Customers’ behaviour on the telephone
  • The power of language – pushing customers away or pulling them in?
  • Is the customer always right? – how to say no appropriately
  • How to avoid escalation through finding positive ground
  • Assertive telephone behaviour
  • Real play opportunities

By the end of the course, delegates will be able to:

  • Use strategies and techniques to achieve acceptable outcomes
  • Recognise the point at which they can positively influence the caller
  • Avoid the trigger words that turn difficult callers into customers from hell
  • Utilise a practical toolkit for assertive communication with customers
  • Manage their own behaviour when dealing with difficult situations
  • Apply an awareness of what motivates customers’ behaviour

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Key Account Management

The purpose of this 2 day course:

To deliver a practical and active learning opportunity to develop different perspectives in relation to key account management and to implement strategies to manage clients communications with more knowledge. To provide an effective customer relationship.

Benefits:

Organizations will be able to see their account managers provide a more effective communication strategy for the clients. Resulting in a more tailored effective proactive approach to their account management. Though skills learnt on the course account managers will be able to ensure their interactions with clients hit the mark each time, saving everyone time and effort along with sustained revenue and cost savings to the organizations.

Who is this for?

Any business who operates an account management method of customer management who is open to considering new ways of thinking and self development for their staff. Which in turn supports the goals of the business.

Topics covered:

  • Reviewing and understanding the strategic role of the key account manager in your organization
  • Developing a deeper understanding of the customer
  • Unlocking communication skills to facilitate, challenge and champion
  • Looking at behaviour strategies for successful account management
  • Development of skills and tips to counter apathy, conflict and gate keepers

By the end of this course delegates will be able to:

  • Gain the ability to understand communications from a new perspective
  • Gain insight to how to communicate with clients to support more productive business relationships
  • Understand their impact on clients and your business in providing continuity to account management to all
  • Leave with new ways of thinking and strategies to undertake the Account Managers role

The course is available as a bespoke delivery for more information, call us on 01604 490470 or email training@northants-chamber.co.uk.

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Chamber Primary Health Plan - Case Study

Weight management firm maintains a healthy business with Chamber Primary Health Plan

Cambridge Weight Plan manufactures and distributes weight management products and programmes through a network of independent consultants, this includes their accreditation, training and support.

With the head office based in Corby, the global company has a workforce of 205, of which 189 have enrolled into the Chamber Primary Health Plan through Northamptonshire Chamber of Commerce. The health cash plan is delivered by Westfield Health.

David Skelhorn, HR director at Cambridge Weight Plan explains how his business and employees have benefited from the Chamber Primary Health Plan.

What Chamber product do you use?

Chamber Primary Health Plan through Westfield Health

Why do you use Chamber Primary Health Plan?

As part of an employee benefit package

What benefits did you get out of it?

All the benefits of level 3 – reasonable cost employee health cover – dental, optical, therapy, consultation, chiropody, 24 hour counselling services, DoctorLine, Best Doctors® and personal accident cover. The cash plan provides a valuable employee benefit.

How did you find the service when you did come to use it?

Excellent – I have had no issues with refunds for the services I have used which include: eye tests – dental treatment – chiropody – consultation and osteopathy. Westfield have refunded the payments I have made very quickly and have communicated the progress of the claims very well. I would most certainly recommend the plan to others. As well as being well organised and efficient at the administration office our area business development consultant (Adam Williams) is extremely helpful – he originally met all staff to explain the cash plan and has also picked up the communication by way of on-site presentations to new joiners. I also get regular updates on plan usage and this proves valuable information to support the continuation of this particular employee benefit.


Overall, how would you say using this service has benefited your business?

Having health cover is something that most people cannot afford. This cash plan gives our business the opportunity to give (by way of an employee benefit) our employees some level of cover for themselves and they have the option to include a partner if they wish. To be able to reclaim the money for “standard” check-ups and therapies is one positive benefit but to have the peace of mind that you can go to see a consultant if necessary and reclaim the cost (up to approx £600) is invaluable – given that the plan also covers any diagnostic tests (MRI etc), if needed.

Having health cover is something that most people cannot afford. This cash plan gives our business the opportunity to give (by way of an employee benefit) our employees some level of cover for themselves and they have the option to include a partner if they wish. To be able to reclaim the money for “standard” check-ups and therapies is one positive benefit but to have the peace of mind that you can go to see a consultant if necessary and reclaim the cost (up to approx £600) is invaluable – given that the plan also covers any diagnostic tests (MRI etc), if needed.

The Chamber Primary Health Plan can save members money on general healthcare – and it’s exclusive to Chamber members. The plan can help recruit and retain staff and offers dental, optical and counselling services and much more.

DID YOU KNOW:

  • Employees will have access to DoctorLine™, which provides 24/7 telephone access to a team of qualified, practising GPs, Best Doctors® – an expert second medical opinion service.
  • The Chamber Plan covers pre-existing medical conditions, except for Personal Accident Cover, and employees have the opportunity to enhance their cover by adding their partners for around £6.90 a month, and dependent children from 67p per month.

For further information, contact the Northamptonshire Chamber membership team on 01604 490490 or click here for more information.

International Trade Events

Here you will find the latest International Trade opportunities for companies wishing to know more about exporting and about extending their international reach into different regions of the world.


INTERNATIONAL TRADE FORUM

Be part of our International Trade Forum, which is exclusive to Chamber members.

Friday 6 October 2017

9:30am 11:30pm with arrivals from 9:00am (teas, coffees and biscuits)

Northamptonshire Chamber, 8 Waterside Way, Northampton, NN4 7XD

Members! Come and join us for the 5th International Trade Forum. Our focus will be on Export Control, Overseas opportunities and Overseas Sales

Bring along your questions for our guests who this session will be:

9:30-9:45 am

John Milner, a Chamber member runs his own business Alium Consultants and offers training in Overseas Sales/Marketing and ensures you are ready for exporting, will give a viewpoint about defining effective sales strategies.

9:45-10:00 am

Steve Cunnane – International Trade Adviser Department of International Trade, who as well as highlighting DiT services available for exporters will talk about the Export opportunities advertised on their website.

10:00 – 11:00 am

We are very pleased to be welcoming for the first time a member of the UK Export Control Organisation’s business awareness team. This is the Government office that controls global security and promotes responsible exporting. They will talk about the work they do and how you can engage with them more effectively. If you have questions about export control, export licencing, why it is needed or to find out what’s it all about come along on the day.

To book your place at this FREE event please ring Northamptonshire Chamber on 01604 490 470



FREE MASTERCLASS: CHINA DIGITAL & E-COMMERCE WORKSHOP

13 October 2017, 9:00 – 1:00

Northamptonshire Chamber, 8 Waterside Way, Northampton NN4 7XD

With 700 million internet users and over 300 million online shoppers, there has never been a better time to reach Chinese shoppers and businesses via online channels. Online shopping grew by 49% between 2014 and 2015 and is expected to increase by an additional 30% this year.

E-Commerce now accounts for approximately 20% of all retail sales and is projected to grow to 30% by 2020. The emergence of online marketplaces, such as Tmall, Taobao, JD.com, have served to provide Chinese consumers across the country with greater convenience and diversity of choice shopping online than ever before.

The digital landscape in China looks very different from the West, so understanding the market environment is the first step any company needs to take before entering the market. Likewise, there are a variety of practical challenges facing businesses trying to sell online in China (whether B2C or B2B), such as import rules and regulations, platform set-up costs, logistics issues, payment methods, IP protection and so on.

Attend this China Digital Workshop with CBBC, hosted by the Norhamptonshire Chamber of Commere and including guest speakers, Ping Pong Digital, to learn more about how to sell online to Chinese consumers and businesses. Led by China E-Commerce experts, this half-day workshop will cover the following areas:

• Understand the size of China’s online opportunity

• Understanding the digital consumer

• Mapping China’s digital landscape (including major B2C & B2B platforms)

• E-Commerce (including cross-border)

• Digital marketing, SEO and social media

• Practical challenges

• Case studies

• Support & resources available

To book your place at this FREE event call 01604 490490 or email events@northants-chamber.co.uk

Chamber Legal - Case Study

Video by the J motion corporate video production company

“We contacted Northamptonshire Chamber after having a problem with a member of staff, who we unfortunately had to dismiss. Immediately we were able to discuss the matter with a very competent advisor through the Chamber Legal service. She advised us on the options available and provided essential documentation to help us with the process. The service is excellent for what we needed and was covered by our membership - first class help.”

Gerry Burns, InXpress

Business Forum Briefing Papers

Now, more than ever, it’s critical that Chambers of Commerce act as the linchpin for the business community at a local level to ensure their views, specifically our members, are heard and represented throughout the corridors of power in Westminster and Whitehall.

Community at a local level to ensure their views, specifically our members, are heard and represented throughout the corridors of power in Westminster and Whitehall.

Consequently, Northamptonshire Chamber in conjunction with its sister Chamber, Milton Keynes Chamber, are establishing a Business Forum which will act as the sounding board for members to voice concerns and air their opinions on a wide range of issues, from skills and infrastructure to business taxation and international trade.

This will then culminate with a launch of a Business Manifesto which will act as your Chamber’s flagship policy and lobbying document when engaging with Local Authorities and MPs, not to mention assisting our colleagues at the British Chambers of Commerce who tirelessly lobby central Government on behalf of local Chambers’ from across the UK.

Dr Adam Marshall, Director General British Chambers of Commerce said:

“This forum provides an excellent vehicle and opportunity to listen to issues that businesses continue to be hamstrung by, from infrastructure and skills to access to finance and the uncertainty surrounding the UK’s exit from the EU. Here at the BCC, we are very keen to hear the views of member businesses at a local level. This enables us to effectively represent the interests of local Chamber members when lobbying Government”

The Business Forum has identified six topic which The Chamber Group will focus on during 2017 and beyond. Further details about each one of these topics are contained within the series of briefing papers featured below.

  1. Apprenticeship Levy
  2. Making Tax Digital
  3. Business Rates
  4. The Government’s Industrial Strategy
  5. National Infrastructure Commission (Oxford – Milton Keynes – Cambridge Corridor)
  6. Brexit

ATR Movement Certificates

The Northamptonshire Chamber are authorised by HM Customs and Revenue to issue ATR Movement Certificates. For more information about ATR Movement forms then please call our Export Documentation Team on 01604 790 921. You can register at www.e-zcert.com for the electronic system.

Download: ATR Export Statement

Download: ATR Guidance Form (256kb)

Download: Export Documentation price list 2017

If you have a particular concern or query about this or any other exporting problem please call the International Trade Team on 01604 790 921 or email us here.

EUR1 Form (Movement Certificate)

Important Notice for All Exporters and Freight Forwarders

The EUR1 form entitles originating United Kingdom or European Union goods to reduced import duties (Preference). The form is used for export and import purposes.

Northamptonshire Chamber are now issuing and authenticating EUR1 forms on behalf of HM Customs and Excise. Contact our Membership Team to ask about member benefits for your company.

The Preference receiving countries are:
Faroe Islands, ACP African Caribbean and Pacific states, OCT Overseas Countries and Territories, Jordan,
Israel, West Bank and Gaza, South Africa, Morocco, GSP – GSP beneficiary countries (See also Customs Notice 826)
For a complete list of countries by individual names and group or territory see Customs tariff Volume 1 Part 7 which lists the country/ country code / preferential or other arrangement.

Customs Notice Countries
812 Turkey
828 General, EFTA Countries, EEA and Switzerland.

Central and Eastern European Countries.

832 Mexico


Northampton Chamber hold a complete and up to date version of The Tariff. We welcome visitors to call in to our open export surgery on Thursday afternoons between 1-3 pm - if you have a particular concern or query about this or any other international trade problem. Ring our export team 01604 790921 or email exportdocs@northants-chamber.co.uk.

DECEMBER 2011 NEW INFORMATION FROM CUSTOMS: EUR1 COMPLETION BY AGENT - BOX 1 SHOULD NOW CONTAIN THE NAME OF THE AGENT CARE OF THE EXPORTER NAME AND ADDRESS. PAGE 4 OF THE EUR1 NEEDS ALSO TO SHOW THE AGENT CARE OF THE EXPORTER WHEN COMPLETING COMPANY NAME. YOU ARE REMINDED THAT A LETTER OF AUTHORITY IS REQUIRED FROM THE EXPORTER AUTHORISING THE AGENT.

Download the Export Documentation price list 2017

Arab-British Certificate of Origin

The Chamber’s Export Documentation service is an important asset to Arab-British trade. With our valuable links to the Arab British Chamber of Commerce, we are ideally positioned to assist exporters entering the substantial and sophisticated Arab market, encompassing all your certification and legalisation needs.

Related documents:


It is essential, when exporting to the Arab world, to present the correct documentation. Errors are very expensive, leading to costly delays in payment and in clearing the goods, and even leading to non-payment.

The member governments of the League of Arab States have entrusted the Arab-British Chamber of Commerce with the task of standardising and co-ordinating the preparation and submission of commercial documents, for the export of goods from the U.K. to member states of the Arab League.

The Arab-British Chamber of Commerce, with the collaboration of the Simpler Trade Procedures Board (SITPRO), has designed a unique, bilingual (English/Arabic) Certificate of Origin. The Arab-British Certificate of Origin conforms to international regulations and is accepted by all governments concerned.

To ensure the swift processing of documentation, the Arab British Chamber has established a nation-wide network consisting of leading British Chambers of Commerce. Northamptonshire Chamber acts as one of our Agents Chambers. The main duty of our Agent Chambers is to verify documents prior to certification by the Arab- British Chamber.

The Arab British Chamber foster close links with the Arab Embassies in London. When Embassy requirements are amended, they are relayed via the Arab-British Chamber immediately to us.

Arab-British Certificates of Origin Forms are held by the Northamptonshire Chamber and can be purchased by contacting the International Trade Team.

On-line application for Arab-British Certificate of Origin is available through our eCert/aCert website www.e-zcert.com. Please contact the International Trade Team for full details.

Cost of certification/ legalisation varies considerably from country to country therefore it is wise to discuss your requirements and obtain a quotation from the International Trade Team.

Members can make savings on export documentation. Please contact Membership for more details.

European Community (EC) Certificate of Origin

The Northamptonshire Chamber is an issuing authority authorised by Her Majesty’s Government under EC Regulation No.2454/93 for granting or certifying officially prescribed Certificates of Origin, which operates in this regard under the guidance and conditions of the Association of British Chambers of Commerce. The EC Certificate of Origin came into use on 1st January 1973 and is the official form used by exporters when the importers requires or whenever the commercial transaction or customs regulations so require.

Before the Chamber can undertake this work for any company, certain formalities must be completed in compliance with Standard Rules for Certificates of Origin and the following information must be lodged at the Chamber office. A Formal Undertaking which we supply, must be completed and signed by either a Director, Company Secretary or Partner, Proprietor or person duly authorised to act on behalf of the Company. A complete list of all company signatories authorised to sign documents on behalf of the company. It is not in order to authorise oneself to sign unless of course, you are the sole trader proprietor. It is also advisable to have more than one person to sign documents in the case of sickness or holidays.


European Community (EC) Certificate of Origin Forms are held by the Northamptonshire Chamber and can be purchased by contacting the International Trade Team.

On-line application for European Community (EC) Certificates of Origin is available Please contact the International Trade Team for full details.

Certification fees are significantly cheaper for members than for non members. Please contact Membership for more details.

Online Certification Services

Northamptonshire Chamber operate TWO versions of an online application service for European Community and Arab Certificates of Origin and Movement Certificates (preference certificates) EUR1 and ATRs. We like to give our exporters a choice of electronic system.

These are a web based services for you to access and use, after a simple registration procedure.

Export Documentation price list 2017


The benefits to you include:

To register go to www.e-zcert.com

  • Online application
  • Scanned signature facility
  • Fast service
  • A clear and professionally produced document
  • Facility to build your own database of customers
  • Free training

Alternatively go to www.tradecert.com

To find out more email: exportdocs@northants-chamber.co.uk alternatively, call us on 01604 790921.

e-Cert eXpress

e-Cert eXpress is the Certificate of Origin for MEMBERS who want submit and to receive their certificate electronically, saving valuable time. The process is simple and easy to use. The certificate is stamped officially with an electronic stamp and is received at the exporters’ premises ready for printing.

Tradecert EXPRESS documents FOR members and non members - simple easy to use, apply electronically, receive your documents back electronically. EC/ARAB/HM CUSTOMS EUR1/ATR.

Letter of Credit

Chamber Letter of Credit Service

Provided by our appointed partner Synergy in Trade.

Letters of Credit are the most secure means of getting paid in international trade transactions and are often very complex. A letter of credit guarantees payment for goods shipped provided you meet all its conditions.

Up to 65% of documents are rejected on first presentations to banks. Success is dependent on your ability to present accurate shipping documents to the bank which strictly meets the terms and conditions of the letter of credit. Get the documents wrong and you face delays in payment or in some cases no payment. Can you afford to take that risk?

Using the new Chamber Letter of Credit service with our appointed partner Synergy in Trade will take away the worry from you. You will be able to access part or all of the service as suitable to your business.

With years of experience in international banking, specialising in Letters of Credit Synergy in Trade will provide:
As a chamber member you will benefit from an excellent service at a 10% discount off the marked price. There will be a choice of four service levels available.

  • A format to ensure the credit is workable.
  • Advise you of any amendments needed to comply.
  • Liaise with your freight company to obtain drafts of shipping documents to ensure compliance.
  • Liaise with you, where appropriate to ensure shipment of the goods is made within time limits.
  • Preparation of all shipping documents.
  • Presentation of all documents to the bank on your behalf.

Service 1. Letter of Credit checking service

Service 2. Document checking Service

Service 3. Document checking including booking of freight

Service 4. Handling & Processing the Letter of Credit including all the shipping documents

For more information call the International Trade team on 01604 790921 or email us at exportdocs@northants-chamber.co.uk

Customer Feedback

We continually strive to provide a high standard of service to all our customers, however we know that at times we don’t get it right and we would like to receive your feedback.

So if you have a bright idea that you feel would improve our services or your have an issue with the service you have received here is your opportunity to be heard.

All you need to do is complete the attached form with your comments. This will be directed to a member of the management team for review and will be acknowledged within five working days, with a more formal response within ten working days.

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Northamptonshire Chamber of Commerce’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Northamptonshire Chamber of Commerce. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our product and service providers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party other than our product and service providers mentioned above,or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment inadvance/ at the time of booking for a number of services and paymentin full within thirty days on al other transactions. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate] Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Cancellation Policy

Training Courses

Cancellations will attract a refund less £10 administration fee if made up to 10 working days prior to the course date. Where cancellations are received with less than 10 working days notice or a delegate fails to attend, no refund will be given.

Delegates may be substituted with no administration fee payable. If a course is cancelled by the Chamber an alternative date or a full refund is guaranteed.

Events

Cancellations will attract a refund if made up to 10 working days prior to the course date. Where cancellations are received with less than 10 working days notice or a delegate fails to attend, no refund will be given.

Delegates may be substituted with at no extra charge payable. If an event is cancelled by the Chamber an alternative date or a full refund is guaranteed.

Membership Renewals

Membership fees require 1 month’s notification of cancellation

Termination of Agreements and refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is for all intents and purposes, underway.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in England and Wales, Number 04043116, registered office
Waterside House
8 Waterside Way
Northampton
NN4 7XD

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Northamptonshire Chamber of Commerce 2010 All Rights Reserved.

Privacy Policy

At Northamptonshire Chamber we respect your privacy and are committed to protecting the confidentiality of your personal information. The following statement explains how and under what circumstances we may use your details. By using and registering with our website you consent to the collection and use of this information.

In accordance with the Data Protection Act 1998, we follow strict security procedures and the storage and disclosure of information you have given us, to prevent unauthorised access.

Personal data will only be shared with organisations who are providing Northamptonshire Chamber with services or initiatives on our behalf. When you access these services, we will share names, or other contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Personal data will not be disclosed to other Government Departments - such as the Inland Revenue or HM Revenue & Customs - or with any other organisations who are not directly concerned with the delivery of our services, unless there is a legal obligation for us to do so. We may share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

Understanding the way you interact with our site is very important to us which is why we monitor traffic and use the information to enhance our sites overall design, layout and functionality.

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the Privacy Statements of each and every other website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this website.

If we decide to change our Privacy Policy, we will post the changes on this website so that you are always aware of the Data we collect, how we use it and under what circumstances we may disclose it.

Emails from the Chamber

Registered users of the website may receive regular copies of Northamptonshire Chamber’s eBulletin directly to theirinbox, packed with handy tips and local business news. If you are subscribed to our eBulletin, you may also receive eshots throughout the year notifying you of upcoming events, exhibitions and new Chamber products and services as they are launched. You can unsubscribe from eBulletin at any time by emailing info@northants-chamber.co.uk.

Principles of Manual Handling

HALF DAY (Accreditation is available)

The Purpose of the Course

This training program has been designed to provide essential knowledge and understanding of manual handling for employees. Effective health and safety training will reduce your risks and costs and reduce exposure to claims by staff and prosecution by the HSE. Employees have a vital part to play in the equation. They need the right knowledge and the right attitude which demands proper training in the basics of health and safety, as well as specific training for individual tasks.

Benefits for your organisation

This course enables employees to contribute to the development of safer manual handling methods and tasks. It will introduce candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace.

Who is this course for?

All employees who carry out manual handling activities. It is ideal for warehouse operatives to individuals working in the care sector.

Topics Covered:

  • The process of manual handling in the workplace
  • Manual handling injuries and the activities which cause them
  • Manual handling assessment and control options
  • Responsibilities imposed by the Manual Handling Operations Regulations

By the end of the course, delegates will be able to:

  • explain what is meant by the term ‘manual handling’ and give examples
  • explain how manual handling can cause injury and give examples
  • state the principles for controlling manual handling risks and apply these in a practical context
  • demonstrate a general understanding of the value and purposes of conducting a manual handling assessment and what employees can expect of such assessments
  • demonstrate an understanding of the main provisions of the Manual Handling Operations Regulations

HALF DAY

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Level 2 HABC Health and Safety in the Workplace

The purpose of the course

The most basic requirement of any workplace is that it is a safe place to work. If this isn’t the case then your business is at risk from all kinds of legal cases and even worse, your employees may be risking their lives. Good health and safety relies on employers and their employees working together.

Benefits for your organisation

This course provides a solid foundation of knowledge that is required by everyone and provides essential knowledge of health and safety for employees working in any type of business sector.

Who is this course for

Any employee working in any sector of business, whether manufacturing, commerce, public sector or the service industries.

Topics covered

The qualification covers the following topics:

  • Legislation
  • Health
  • Safety
  • Welfare
  • The workplace and workplace equipment
  • Risk assessment
  • Manual handling
  • Hazardous substances
  • Ergonomics and workstation design
  • Transport and vehicles
  • Noise and vibration

By the end of this course you will be able to

  • This training will be able to help you reduce lost working days, improve staff morale and improve staff retention
  • Work in a safe and healthy manner
  • Contribute to improving health and safety within your organisation
  • Identify hazards in the workplace
  • Understand the importance of health and safety rules and working procedures
  • Report potential health and safety problems

What delegates had to say:

“A good clear and concise course covering the key aspects, I now feel confident to implement new procedures in the workplace!” Lucy Fairclough, Mediwatch PLC

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Health & Safety for the Small Business

The purpose of this course:

To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business.

Who is this course for?

This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety.

No prior knowledge or understanding is required.

Topics covered:

  • Primary health and safety legislation, guidance and best practice.
  • Policies, responsibilities, Insurance
  • Fire/emergency/first aid, accidents, incidents
  • Fee for intervention, terms Managing H & S at work (including Contractors)
  • Hazard & risk analysis, personal protection equipment, display screen equipment
  • Manual handling, work equipment etc
  • Where to get help and where to start
  • Small business health and safety toolkit

By the end of the course delegates will be able to:

Understand health and safety legislation for their business and be able to explain how their organisation is affected by health and safety legislation.

Can demonstrate how they can help their company to comply with legislation and take away an action plan of items to undertake in their workplace.

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Emergency First Aid

HALF DAY (9AM - 12.30PM)

The Purpose of the Course

The accident rate in places of work is generally increasing rather than declining. The most common form of accident involves slips, trips and falls. The consequences can even be fatal. This course will give you peace of mind and the security you need in the workplace environment to cover the most basic aspects of First Aid and emergencies.

Benefits for your organisation

The course concentrates on resuscitation and the treatment of the more usual cases of ill health and accidents which occur at work – from the office to the construction site. Mainly practical throughout.

Who Should Attend?

Appointed persons, nominated First Aiders and those needing refresher training.

Topics Covered:

  • What to do in an emergency
  • Cardio-pulmonary resuscitation – First Aid for the unconscious casualty
  • Minor injuries
  • Managing an accident scene
  • The First Aid Box
  • Legal responsibility in the care of patients
  • Shock, electric shock
  • Burns and scalds etc.

By the end of the course delegates will be able to:

Manage the scene of an accident, be able to treat any minor ailments and be able to

think on their feet in times of an emergency, creating a safer workplace.

What delegates had to say:

“Very comprehensive course, packed with useful life saving information, great trainer who made the learning easy to understand” Rebecca North, Quick Formation

For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Equal Diverse and Confident

Equality and Diversity Workshop

Duration: Half Day (9 - 12.30)

The purpose of the workshop

To provide delegates with the knowledge and skills to understand and implement the key principles of equality and diversity within their working lives

Benefits for your organisation

Businesses need to ensure their staff at all levels have an understanding of equality and diversity in the workplace and customer interactions.

Who is this suitable for?

All levels of staff and business owners

Topics covered:

  • What it means to act in ways to support equality and diversity
  • Act in accordance with legislation and policies
  • To identify where values, prejudice and discrimination comes from in order to minimise discrimination against others and promote dignity and respect of others
  • The impact of equality and diversity in relation to individual job roles and service delivery
  • Recognising and reporting behaviour that undermines equality
  • Compiling an idividual action plan for application in the workplace

By the end you will be able to :

Be confident in the understanding of the principles of equality and diversity within your work environment

The course is available as a in-house training sessions, call the Training Team for details on 01604 490470 or email training@northants-chamber.co.uk

Role of the Company Secretary

The Purpose of the course

“We think you ought to be the Company Secretary because there is nothing to it!”

Don’t you believe it! The Company Secretary is an officer of the company with extensive duties and responsibilities. Woe betide him or her if they do not know what those are for, when the chips are down, ignorance of the law is no excuse.

Benefits for your organization

To find out what the role of the company secretary entails and how best it should be carried out. This workshop gives you a full understanding of the legal requirements and responsibilities of the role of the company secretary within an organization.

Who is this course for?

Anyone who has been asked to carry out this role or looking to recruit a Company Secretary.

Topics Covered

  • Business registration following the 1981 Act
  • Types of Company
  • The Memorandum of Association
  • The Articles of Association
  • Process of Incorporation
  • Common Forms and Returns
  • The Statutory Register
  • Company Searches
  • Meeting Law
  • Directors – Appointment and Dismissal

By the end of this course delegates will be able to:

Understand what is required of the role of the Company Secretary and how best to carry this out.

DELEGATE TESTIMONIAL:

” Very helpful for understanding the role and responsibilities, a must for anyone taking on this specific role” Mentaur Ltd

This course is available via the Chamber Tailored Training Service, call the Training Team for further details on 01604 490470

Absence Management

The purpose of the course:

A half day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to pratice effective back to work interviews.

Benefits to the organisation:

Absenteeism is costly and disruptive in terms of lost business, reduced profits and missed deadlines. In addition, abuse of the company sick scheme by a minority demoralises those who are genuine. This course builds an understanding of how a firm, fair and consistent procedure can minimise lost time and impact morale.

Who is the course for?

Managers, supervisors, human resource personnel who need to manage absence effecively.

Topics covered:

  • Causes of absence
  • Accurate record keeping
  • Practice interviews and absence management processes
  • Responsibilities of individuals and managers in managing sickness
  • Delivering back to work interviews
  • Action planning and follow ups

By the end of the course delegates with be able to:

  • Understand the potential reasons for absence
  • Develop a policy and procedure to manage and reduce absence
  • Carry out effective back to work counselling interviews
  • Be able to action plan for improvement and follow up with individuals

    For more information, or to book a place on this course, call us on 01604 490470 or email training@northants-chamber.co.uk. Chamber members can book online.

Credit Control & Recovering Debts

The Purpose of this Course

Sales figures can look great but the business must collect the cash effectively, otherwise we will face difficult times and even liquidation. This needs structured proactive actions and firm persuasion, backed by possible enforcement tactics; all of which must be seen as professional by our customers. Ultimately, we have to be paid; this training is essential to achieve payments whilst retaining our good customers who will expand their business with us.

Benefits for your organisation

This effective short course, led by an experienced business manager, shows how to operate an efficient credit control system. Delegates will understand the importance of good cash flow and how to collect outstanding monies. All whilst maintaining good relations with the customer to keep their continued custom.

Who is this course for?

Sales managers (internal and external), accounts collection executives, and owners of small businesses. All those who play a part in setting credit and collecting payments due from customers.

Topics Covered:

  • The need to manage the organisation’s cash flow properly
  • The start and finish of credit control
  • Applying proven credit control procedures; managing the slow payers
  • A progressive credit action programme to minimise time wasted collecting monies
  • Minimising the organisation’s exposure to potential bad debts and financial rogues
  • The legal background to terms of sale or trade
  • How best to use the telephone; when best to send out chasing letters
  • What should happen next when no payment is forth-coming?
  • When and how to escalate the action to top management and/or legal advisers

By the end of the course, delegates will be able to:

  • Increase credit control actions to reduce the sums outstanding to your organisation
  • Know how to make better and definite decisions on credit worthiness
  • Take away a sequence of texts for telephone scripts, emails, and follow-up letters
  • Tighten up any lengthening credit terms with long-standing customers
  • Stream-line the work needed to control the credit allowed and chase money
  • Improve the organisation’s cash flow

This course is delivered as a bespoke training session, call us on 01604 490470 or email training@northants-chamber.co.uk for details.

Customer Retention

Customer Retention Masterclass

HALF DAY (1.30PM - 5PM)

The Purpose of the master class

Facilitation of the development or creation of an implementable set of customer retention strategies and systems! This will be designed by the delegates with guidance from the course leader.

Benefits for your organisation

To provide an efficient and effective method for pro-actively obtaining and measuring repeat business from current and lapsed customers and clients.

Who is this course for?

Sales and marketing leaders from businesses where the opportunity to gain repeat business from customers is not being used to its full potential.

Key development areas:

  • Review of delegates current retention objectives and practices
  • Guided development of clear retention goals and best practice
  • Outline of retention strategies and the outcomes they can practice
  • Create action plan for improved customer retention and loyalty

All activities within the masterclass will be supported with a workbook to help guide and record activity as well as schedule implementation. In order for delegates to gain the most from the masterclass they should come prepared with as much of the following information as possible:

  • Total number of current and lapsed customers
  • Average customer value per transaction, per year and overtime
  • Goals for each of these values
  • Current customer retention process

By the end of the master class, delegates will be able to:

Create a set of customer retention strategies and systems tailored to their specific business needs.

THIS MASTERCLASS IS AVAILABLE AS A BESPOKE TRAINING SESSION Call the Training Team to discuss your training requirements on:

01604 490470 or email training@northants-chamber.co.uk

Confident Networking

Confident Networking - The power to Grow your business by building relationships!

Purpose of this Course

To give business owners and others involved in sales or business growth the confidence and skills to feel positive about going into any networking situation and the ability to set and measure goals and targets for success.

Benefits for your organisation

  • Giving key members the confidence to attend and be effective at any networking event
  • Understanding why building relationships through networking is a cheap and effective way to grow businesses
  • Understanding how to make and grow personal relationships through networking to build sales and brands
  • The ability to measure results to ensure that best value is obtained from the organisations spend on networking

Who is this course for?

Owners, managers and directors of small businesses and those required to attend business networking events in a sales or marketing capacity.

Topics covered:

  • How the brain works - learn how you can train your brain for networking confidence and success
  • Tools and techniques for overcoming the fear of walking into a room full of strangers
  • What is networking?
  • Who should I network with?
  • How do I do it?
  • How to construct an “elevator pitch”
  • Goal setting and measuring results

By the end of the course delegates will be able to:

  • Use a range of tools and techniques to overcome any nerves or anxiety they have about attending networking events
  • Feel confident about talking to strangers in a networking context
  • Identify networking groups and events to attend
  • Set a strategy for optimizing the results for each event
  • Construct an effective elevator pitch and deliver it confidently
  • Measure the results they are getting from networking

HALF DAY (9.30AM - 12.30PM)

THIS COURSE IS AVAILABLE VIA THE CHAMBER TAILORED TRAINING SERVICE.

For more information call us on 01604 490470 or email training@northants-chamber.co.uk.

Marketing for Beginners

The purpose of the course:

To enable business owners and managers to understand the key principles of Marketing and how to construct their own marketing plan.

Benefits to the organisation:
This commercially focused course will concentrate on how market share can grow through planning an effective marketing campaign.

Who is this course for?

Business owners and any personnel who have direct responsibility for marketing

Topics covered:

  • Marketing v Selling
  • Understanding your market and customers
  • The 4 P’s of Marketing
  • Developing a Brand and USP
  • Creating your pillars of Marketing
  • The role of Social Media in Marketing
  • Creating a Marketing Strategy

This session will be very hands on with delegates focusing on developing their key actions using the ideas and documentation presented.

By the end of the course, delegates will be able to:

Having experienced and reflected on the course input and activities:

  • State the difference between marketing and selling
  • State the 4 P’s of Marketing
  • State the key components of a USP and Brand
  • Create their own Marketing strategy document using their own defined pillars of marketing

Delegates will take away a development plan that defines areas of action to be taken and highlight any areas for improve on and how these can be supported by further training.

(1 day)

For more information on this training course call the Training Team on 01604 490470 or email training@northants-chamber.co.uk

date

title

venue

time

price

15th Dec 2017

Join the Ultimate Business Network

Northamptonshire Chamber

08:30 – 10:00

Book Now

18th Jan 2018

Networking Breakfast Banner Stand Display

Northampton College

07:45 – 09:45

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18th Jan 2018

Networking Breakfast

Northampton College

07:45 – 09:45

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31st Jan 2018

Business After Hours

Tollers Solicitors LLP

17:30 – 19:30

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7th Feb 2018

Maximise Your Membership

Nene Whitewater Centre Ltd

08:30 – 11:00

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15th Feb 2018

Networking Lunch Banner Stand Display

Banqueting and Conference Suites at The Kettering Ritz

11:45 – 14:30

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15th Feb 2018

Networking Lunch

Banqueting and Conference Suites at The Kettering Ritz

11:45 – 14:30

Book Now

28th Feb 2018

Business After Hours

Sedgebrook Hall

17:30 – 19:30

Book Now

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