HALF DAY (1.30PM - 5PM)
The Purpose of the Course
Formal face-to-face discussion and fact-finding meetings are common in the workplace. In particular, they occur in selection, counseling, performance management (appraisal) and disciplinary situations.
All of these interviews are very different, yet managers are routinely expected to carry them out with people for all four purposes.
Benefits for your organisation
This foundation course brings out the differences between formal interviews in the workplace, and defines the how, what and why of planning and managing them effectively.
The session covers how to plan, prepare and deliver them in order to reach desired outcomes, including action planning and follow-ups where required.
Who is this course for?
It is suitable for managers and business owners who have a need to carry out formal interviews for the purposes of recruitment, counseling, disciplinary or performance management.
Topics covered
- When it is appropriate to be formal
- Deciding on the outcomes you want
- Planning the interview
- Preparing and finding an appropriate venue
- Phrasing effective questions
- Fact finding and questioning styles
- Effective listening
- Impact of body language
- Interview practice
By the end of the course, delegates will be able to:
- Decide when to hold a formal meeting
- Adopt an appropriate style
- Prepare and plan and effective interview
- Ask the right questions
- Action-plan effectively
- Understand body language
- Carry out effective interviews
HALF DAY (1.30PM - 5PM)
Non-Members Price £120 + VAT
Members Price £95 + VAT
