The Purpose of the Course
This workshop aims to enable you to be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with your colleagues. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear.
Benefits for the organisation
Assertiveness skills are a vital life skill and can therefore be used in all aspects of life from work to relationships outside of work in the family, with friends and in social situations.
Having an understanding of assertiveness and being able to be assertive will boost your confidence and give you every chance of getting the best outcomes from situations.
Who is this course for?
Due to the importance of this skill it is relevant to all, whether in work or not. It is often attended by those whose roles require strong assertiveness skills such as customer service, management and education.
Topics Covered:
- Defining what assertiveness is and is not
- Understanding why people behave the way they do
- Learning the key components of assertiveness and how to use them
By the end of the course delegates will be able to:
- Have a renewed confidence, and techniques to stand up for yourself in any situation
- The ability to calm aggression or overcome passivity
- The respect of your colleagues as you start saying what you really mean, even in difficult situations.
- A checklist to guide your behaviour in practice
Non-Members Price £220 + VAT
Members Price £170 + VAT
