The most important thing for any business is to find customers and keep them coming back. Creating a long term relationship with customers is now the way many organisations hope to achieve long term growth and profitability. This can be done via face to face contact, over the telephone or simply by a letter.
Getting the Message Right courses will help anyone who has to communicate by any means with internal and external customers or potential customers for your business.
Scheduled courses in this section include:
- Customer Service on the Telephone
- Delighting your Customers - How to!
- Helping Difficult Customers
- Developing Assertiveness Skills
- Minutes Made Easy
- Effective Communication Skills
- Written Communication at its BEST!
- Presentation skills with IMPACT!