Appraisal Skills
Thursday March 27th 2008 @ Northamptonshire Chamber, Northampton
09:15 - 17:00
Description:
The appraisal is the one management task that provides a forum for effective communication and agreement between manager and co-worker. It does need a lot of preparation, the capturing of accurate data, knowledge of industry benchmarks, the setting of targets and the monitoring of results. But, without this information how does a manager control the department and plan for future performance?
Why attend?
This highly participative course for team managers emphasises the need for a planned appraisal programme and provides you with the skill and knowledge to make best use of the benefits of accurately appraising members of your team. The course will build confidence and effectiveness in this essential skill
Who should attend?
Managers, supervisors and team leaders who want to motivate their staff through effective appraisals identifying future opportunities and current development needs.
Topics covered include:
- Introduction to appraisals
- The three key areas of the appraisal
- Preparing for an appraisal
- Communication skills -- Active listening
- Communication skills -- Questioning techniques
- Feedback skills
- Dealing with poor performers
- Appraisal documentation
By the end of this course you will be able to...
- Understand the purpose of the appraisal process and your role as an appraiser
- Plan, prepare and structure a review
- Remain fair and consistent, avoiding bias.
- Achieve honest and open communications.
- Demonstrate how to listen and give clear and specific feedback.
- Define areas for development and set clear objectives
- Identify and solve performance problems effectively
Other dates available:
9th July 200811th November 2008
11th March 2009
If you would like to book a place then please call our Events & Training Team on 01604 490 490.
£160.00 + VAT
£210.00 + VAT
All transactions are processed by Northamptonshire Chamber.
