Free consultancy for companies looking to improve their customer service

Passa Parola Training is appealing for a company to work in partnership with to develop best practice in customer service for disabled people.

This opportunity would suit companies who provide services such as financial, leisure, utilities or other services directly to the public. Apart from the legal obligations to consider under various anti-discriminatory legislation, it is estimated that "The spending power of disabled consumers in the UK is between £50-80 billion” (employers’ forum on disability, 2010).

Garry Connor, Director of Services at Passa Parola Training, said: "During these difficult financial times, customers are getting wiser when it comes to choosing how to spend their money and companies and service providers can ill afford to ignore this fact. They should be looking for opportunities to maximise income from this group of people."

Passa Parola has many years of experience in developing best practice in customer service for disabled people and wants to work with a company to identify areas of best practice and further areas of potential development.

Garry advises that many of the changes a business will need to make will be of minimal or of no cost to the company.

The benefits to your company of taking part in this partnership opportunity would be:

  • Positive publicity for your company
  • A consultant free for the day
  • A free comprehensive report detailing current good practice and areas for further development

"All in all a great way for you to raise your companies profile and be better placed to meet the needs of your disabled customers," concludes Garry.

If you are a company and would like to take part in this partnership opportunity, call Garry on 07779 855724 or email

Posted by: diversiti U.K. learning and development

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